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“One night for parking” 4 of 5 stars
Review of Leonardo Hotel London Heathrow Airport

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Leonardo Hotel London Heathrow Airport
4.0 of 5 Hotel   |   Sipson Way - Bath Road, West Drayton UB7 0DP, England (Formerly Holiday Inn London - Heathrow)   |  
Hotel amenities
Ranked #6 of 12 Hotels in West Drayton
Dursley, United Kingdom
Top Contributor
86 reviews 86 reviews
22 hotel reviews
Reviews in 33 cities Reviews in 33 cities
82 helpful votes 82 helpful votes
“One night for parking”
4 of 5 stars Reviewed December 4, 2013

We stayed at this hotel for a night in order to park our car for up to 15 days, which was very useful given our flight was at 0630 from terminal 4. Be aware that the first shuttle bus pick up is not until 0425. Had our flight been earlier we would have had to take a taxi.

We went to the bar near the reception. The food was a lacklustre as the service, not to be recommended. The overall rating was for the hotel in general and the 4 instead of 5 because of the food and service.

We could not fault the room or its condition and the beds gave us an excellent nights sleep.

The parking arrangements were easy but don't forget to keep the ticket you got when you came the barrier as you will need it when you pick up the car and leave. The parking manager was very helpful in this regard as I had lost mine.

The reception staff were very helpful and courteous.

I like Holiday Inn hotels for their consistency. It is just a pity the food and service were wanting in this one.

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSTU, General Manager at Leonardo Hotel London Heathrow Airport, responded to this review, December 11, 2013
Thank you for staying at the Holiday Inn Heathrow and for taking time to post a review following your stay with us last month.

There's nothing better than a good nights' sleep and I'm glad you got that. Thank you for your kind comments about the Reception team.

I would like to apologise for the poor meal experience and have addressed this with our food and beverage team. We pride ourselves in the quality of food and the service we provide and unfortunately fell below expectation. We are trailing a new menu with additional favourites and occasionally our menu items are refreshed. So I hope you will give us another opportunity to try our new menu and tell us what you think.

Do let me know when you will be staying with us again. We look forward to welcoming you back and hope to have an opportunity to turn 4 stars into 5.

Sincerely
Greg Stuart
Holiday Inn London-Heathrow
Bath Road/Sipson Way
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986 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (171)
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English first
Liverpool, United Kingdom
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 1, 2013 via mobile

I regularly use IHG hotels around Heathrow, but have never stayed here before. I was pleasantly surprised with the place. It is typically holiday inn, but had plenty of parking and big bedrooms. The staff were all very courteous and this place was also cheaper than many other hotels in the area. The only drawback is that it feels a bit in the middle of nowhere. There are a few shops a pub and a mcdonalds nearby, but it doesn't feel the type of place where you could go for a walk to escape for an hour or so. I definitely see myself going back here again.

  • Stayed October 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSTU, General Manager at Leonardo Hotel London Heathrow Airport, responded to this review, December 11, 2013
Thank you for your recent post on TripAdvisor. I'm delighted that you enjoyed your stay with us.

Thank you for the lovely comments about the team. You're the reason we're here!

Now that you know where we are, please do stay with us again.

Sincerely
Greg Stuart
Holiday Inn London-Heathrow
Bath Road/Sipson Way
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Newton Abbot
Senior Contributor
41 reviews 41 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed November 30, 2013

We stayed here prior to catching a plane to Budapest... an excellent place to leave a car in safety. Quiet too.... with buses to all terminals frequently. Had an evening meal there which was acceptable and well served. But best of all its easy to get there rather than travel closer to the Airport in all the traffic. Will be staying there again in March.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSTU, General Manager at Leonardo Hotel London Heathrow Airport, responded to this review, December 11, 2013
Thank you for your review!

Yes we have excellent sound proofing throughout the hotel. We are well serviced by public transport to and from the airport as well as door to door drop off to all terminals from the Hoppa Bus.

Hope you enjoyed your holiday in Budapest.

Now we can't wait to see you next year!

Sincerely
Greg Stuart
Holiday Inn Heathrow
Bath Road/Sipson Way
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Woodbridge, United Kingdom
Top Contributor
81 reviews 81 reviews
38 hotel reviews
Reviews in 61 cities Reviews in 61 cities
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed November 24, 2013

We had an early start for a flight, so we booked here for the night before. We had travelled to the airport by tube, and got the free bus (there seems to be an area around Heathrow that allows free travel on the public buses) to the hotel. It was the 140 bus (there are others) that took us there, and the U3 that brought us back the next day (the U3 doesn't take you to the hotel due to the one-way system). The same bus stop outside the hotel is where you get off and on the bus - a bit strange, but again, something to do with the one-way system I believe.

The welcome from Valeria on reception was very warm. We haven't stayed in a Holiday Inn for a couple of years (they don't usually permit dogs to stay) and it seems they have upped their game since we had. She asked us about any room preferences: whether we wanted a view of the airport (I'm sure a plane spotter would love it!) or not, but we opted for a room at the back. There was an opening window for fresh air. Although compact, the room was good, with a sofa.

We used Avios points to pay for our stay and breakfast. Breakfast was plentiful and good.

We would certainly use this hotel again if we needed to be near the airport.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSTU, General Manager at Leonardo Hotel London Heathrow Airport, responded to this review, December 11, 2013
A wonderful review. Thank you!

The Holiday Inn Heathrow being located along Bath Road falls under the free zone travel to all Heathrow terminal. We area also serviced by the Hoppa Bus for transfers to and from the airport.

We are of course an animal friendly hotel and although I don't have a dog myself, Charlie and Oscar are my adorable cats!

We look forward to your next visit.

Sincerely
Greg Stuart
Holiday Inn London-Heathrow
Bath Road/Sipson Way
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
leeds
Top Contributor
56 reviews 56 reviews
13 hotel reviews
Reviews in 24 cities Reviews in 24 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed November 23, 2013

Stayed here for a couple of nights in October, it is located on the main road and is overlooking Heathrow airport. First of all due to a number of Holiday Inn's within a few minutes of each other in this area it's very easy to go to the wrong one like we did!
The hotel is clean, well maintained and well priced (online) and ideal for stop over or to catch a flight. We could see the planes landing & taking off every few mins from our window but the room was amazingly quiet being so close to the airport. We couldn't hear any noise in the room so very well insulated.
Breakfast buffet is adequate, typical Holiday Inn type. The staff were very courteous, except for one receptionist who probably just wasn't a friendly type.
We had a car, had to pay extra for parking at the hotel (but I knew that when booking), there was enough parking spaces.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSTU, General Manager at Leonardo Hotel London Heathrow Airport, responded to this review, December 11, 2013
Thank you for your review.

I have passed on your compliments to our Housekeeping and Maintenance team, likewise the staff at the hotel. Since your posting, we have stepped up our training with all team members and I'm sorry that one staff member let us down.

You know where we are now...so we look forward to your return!

Sincerely
Greg Stuart
Holiday Inn London-Heathrow
Bath Road/Sipson Way
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Kinross, United Kingdom
Senior Contributor
32 reviews 32 reviews
26 hotel reviews
Reviews in 27 cities Reviews in 27 cities
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed November 22, 2013

We stayed at this hotel for one night before an early flight. I couldn't fault it. Clean, well presented, friendly, professional staff and, unusually, very quiet. I'd go back there. Unsurprisingly, bar prices were a little high but not really any worse than other airport hotels.

Room Tip: make sure you know which Holiday Inn you're going to. There are several in the area.
See more room tips
  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSTU, General Manager at Leonardo Hotel London Heathrow Airport, responded to this review, December 11, 2013
Thank you for a wonderful review...now we can't wait to have you back!

I have indeed passed on your high praises to all my team members.

We look forward to your return and another 5 star review!

Sincerely
Greg Stuart
Holiday Inn London-Heathrow
Bath Road/Sipson Way
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester
Top Contributor
109 reviews 109 reviews
45 hotel reviews
Reviews in 45 cities Reviews in 45 cities
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed November 18, 2013 via mobile

First of all, Holiday Inn need to do something to differentiate the names of their hotels in this area. There are 2 HI and 1 HIExpress all within a few minutes of each other. My taxi driver brought me to the wrong one (didn't charge me any extra). It's obviously confusing.

I checked in around 10pm and checked out at 3am, so I don't have a huge amount to say about the hotel. I booked it using my loyalty points.

Check in- swift and friendly.

Wifi - free. Plus points

Breakfast - didn't have it.

Room - average. Getting very dated looking, with paint peeling off around the doors. Time to splash the cash and redecorate the rooms??

Location - 5/10 minutes taxi journey from heathrow terminal 5. A taxi is £15 one way, so factor this into your costs.

Stayed November 2013, traveled solo
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSTU, General Manager at Leonardo Hotel London Heathrow Airport, responded to this review, December 11, 2013
I do agree it gets a little confusing with the 3 Holiday Inn hotels all within close proximity.

We do continuous remedial works and I'm sorry your room was not up to standard.

As alternatives to taxis, there are certain buses within the free zone area, along Bath Road, to all terminals as well as the Hoppa Bus at £4.50 per person.

I am pleased you had an otherwise enjoyable stay with us and we look forward to your return.

Sincerely
Greg Stuart
Holiday Inn London-Heathrow
Bath Road/Sipson Way
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Leonardo Hotel London Heathrow Airport

Address: Sipson Way - Bath Road, West Drayton UB7 0DP, England (Formerly Holiday Inn London - Heathrow)
Location: United Kingdom > England > Greater London > West Drayton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#4 Luxury Hotel in West Drayton
#5 Business Hotel in West Drayton
#5 Family Hotel in West Drayton
Price Range (Based on Average Rates): $
Hotel Class:4 star — Leonardo Hotel London Heathrow Airport 4*
Number of rooms: 230
Official Description (provided by the hotel):
Enjoy Leonardo Hotel London Heathrow Airport for all the convenience of the airport with excellent transport links to central London. We are just 5 minutes from Heathrow Airport by Hoppa bus or taxi so staying with us is a great way to relax in a fresh and modern hotel. With our triple-glazed windows, flat screen TVs, air conditioning and high-speed wireless internet (free for the 1st half an hour of usage) in every non smoking guest guest room we aim to make your stay as productive and refreshing as you require. ... more   less 
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Also Known As:
Holiday Inn London - Heathrow Hotel West Drayton
Holiday Inn West Drayton
Leonardo Hotel London Heathrow Airport West Drayton, Greater London

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