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“Great example of this chain of hotels” 4 of 5 stars
Review of Premier Inn Heathrow Airport - M4/J4

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Premier Inn Heathrow Airport - M4/J4
3.0 of 5 Hotel   |   Shepiston Lane, Hayes UB3 1RW, England   |  
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Ranked #1 of 11 Hotels in Hayes
West Sussex, UK
Top Contributor
87 reviews 87 reviews
12 hotel reviews
Reviews in 37 cities Reviews in 37 cities
69 helpful votes 69 helpful votes
“Great example of this chain of hotels”
4 of 5 stars Reviewed December 22, 2012 via mobile

We have stayed at this Premier Inn a few times over the last couple of months.

We have always been well treated and looked after. The hotel is in an excellent location for both Heathrow Airport and for visiting London.

Our tip is to use the train from Hayes and Harlington Station a few minutes from the hotel. It takes 20 minutes to get tp Paddington and costs a couple of pounds to park at the station all day.

The hotel has a bar and restaurant which we have never used in the evening.

The breakfast is chargable b ut is always hot, a buffet with all the usual items and a cook to order offering of omelets porridge, poached eggs etc. As well as cereal, yogurt etc

Parking is pay and display currently £7 per day. The car park is not quite big enough for the hotel although we have always found space to park.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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767 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (106)
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English first
Edmonton, Canada
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed December 20, 2012

Superb. Good transportation on Hoppa Bus from all terminals. Drivers very helpful. The best choice for the price. We will recomende. We allways stay at any of the Premier Inn. Excellent breakfast. Very klean and safe. Very professional staff. Very happy customer.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ely, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 17, 2012

Avoid this hotel, they tell you the car park is free then charge you when you turn up.

You can feel every spring in the mattress, the pillows are as flat as pancakes.

they tell you that you can have any 2 courses on the menu with the meal deal logo and that can be any 2 main courses if you want it. Then when you turn up oh no it has to be either starter or desert and a main course. Meal for 2 has just been doubled!

Left hand doesn't know what right hand is doing.

To top it off when I complained I got told that to take advantage of the Good Night Sleep Guarantee I have to do this online. I get home only to be told this can only be done by the on duty manager at the hotel!!!

  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitbread-77, Naina - Social Media at Premier Inn Heathrow Airport - M4/J4, responded to this review, December 19, 2012
Thank you for your review.

At Premier Inn it remains our main objective to provide guests with a comfortable stay and deliver a high level of service in all our establishments, both in our hotels and restaurants.

We sincerely apologise that on this occasion we failed provide this. Please be assured that your comments will be duly followed up by Customer Services and the Management Team at this hotel.

We hope to welcome you back to Premier Inn in the future.

Naina

Online Customer Service Team,
Whitbread Hotels & Restaurants.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
Senior Contributor
26 reviews 26 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 16, 2012 via mobile

Very clean. Safe. Staff welcoming and professional. Rooms have bath as well as shower. Rooms quiet apart from occasional door banging. Simple estaurant.

Need Hoppa bus from airport - poor signage, did mot match wesite info but drivers very helpful. in evenings, routes double up so between waiting for bus and being last stop , took 55minutes. Better on morning return to terminal-busses every 40 minutes and instead of covering 3 hotels, as advertised, filled with ours and went straight to airport.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peterborough, United Kingdom
Senior Contributor
43 reviews 43 reviews
38 hotel reviews
Reviews in 30 cities Reviews in 30 cities
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed December 12, 2012 via mobile

1) you'll be lucky to get a parking place as there are not enough spaces for rooms. Also costs £7 a day
2) you'll be lucky to get dinner as the dining room is tiny-nowhere near enough tables for such a big hotel. You have no choice as there is nothing anywhere near the hotel such as resturants, not even any fast food outlets.
3) do not stay in room 16, the key card does not work in the 'electrics on' socket on entry.
4) Why, why, why, does it take so long to check in? I had booked on line, had a reservation number & guaranteed room on my credit card, used same credit card to pay for room but it still takes ages to check in? What are they doing on that computer?
5) airport 'hoppa' bus is last on destination (Holiday Inn, Novotel & Crowne Plaza are before) so takes an age to return to hotel. Also costs £4.50 each way.
Not a happy customer!

  • Stayed December 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitbread-77, Naina - Social Media at Premier Inn Heathrow Airport - M4/J4, responded to this review, December 14, 2012
Thank you for your review.

At Premier Inn our main objective remains to deliver a high level of customer service in all our establishments. We apologise for the service you experienced at our hotel.

Your comments have been noted and will be duly investigated by both Head Office and the Management Team at our hotel.

Please be assured at Premier Inn we take the service provided to all our guests very seriously and your feedback will be duly followed up.

Once again thank you for taking the time to review your stay we do hope that we can welcome you back to Premier Inn in the future.

Naina

Online Customer Service Team,
Whitbread Hotels & Restaurants.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 12, 2012

Booked the night before leaving london - wished we'd had such a great hotel in New York. Lovely staff, beautiful hotel....waaaaay more than you pay for!!! We took advantage of their park and fly scheme - we paid £89 for a nights stay plus 6 days parking....the parking alone had we of not booked would have cost us £120 +....definately worth doing!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed December 9, 2012 via mobile

Booked their parking package ahead of a flight from Heathrow and stayed with wife and two small children (aged 2 and 6).

Check-in very quick and staff very pleasant. Hotel has a big car park so finding a space wasn't a problem, even though we arrived late evening.

Room was lovely, very clean and had everything you needed.

Breakfast was self-service but again plenty of choice and food good quality.

We got some tickets for the National Express link bus to take us to the airport - only problem was it never turned up! Hotel were excellent though & phoned and booked us (and other waiting guests) a taxi to take us and the hotel even paid for it even though it wasn't their fault.

Overall a fantastic hotel, great service and would definately stay here again

Stayed December 2012, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Premier Inn Heathrow Airport - M4/J4

Address: Shepiston Lane, Hayes UB3 1RW, England
Phone Number:
Location: United Kingdom > England > Middlesex > Hayes
Amenities:
Bar / Lounge Restaurant Shuttle Bus service Airport Transportation
Hotel Style:
#1 Romantic Hotel in Hayes
#1 Business Hotel in Hayes
#1 Family Hotel in Hayes
Price Range (Based on Average Rates): $
Hotel Class:3 star — Premier Inn Heathrow Airport - M4/J4 3*
Number of rooms: 134
Reservation Options:
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Also Known As:
Premier Inn Heathrow Airport (m4/j4) Hotel Hayes
Premier Inn Hayes
Premier Inn London Heathrow
Premier Inn Heathrow Airport - M4/J4 Hayes, UK - Middlesex

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