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“Great staff” 3 of 5 stars
Review of Premier Inn Hayes Heathrow

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Premier Inn Hayes Heathrow
362 Uxbridge Road, Hayes UB4 0HF, England   |  
Hotel amenities
Ranked #2 of 11 hotels in Hayes
London
Senior Contributor
36 reviews 36 reviews
19 hotel reviews
Reviews in 25 cities Reviews in 25 cities
25 helpful votes 25 helpful votes
“Great staff”
3 of 5 stars Reviewed January 7, 2011

We stayed here after our flight was cancelled. We arrived very early and the staff were lovely, bringing coffee etc our to reception as we waited. The helped in any way they could. Very impressed.
The rooms were however quite worn out.
Unfortunately there is no shuttle bus and the taxi to the airport was rather expensive. There is a bus stop next to the hotel which will take you to the airport for just £2. Great value!

  • Stayed December 2010, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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228 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Exeter, United Kingdom
1 review
2 of 5 stars Reviewed October 28, 2010

We stayed at this hotel prior to a early flight but neither of us could get any sleep. The room (202) was badly affected by traffic noise but worse than that there was a constant noise from something like an extractor or refrigeration unit. On investigation in the morning it seemed to be coming from the Grapes kitchen which was close to the room.
The smells of steak on arrival were inviting when hungry but not so good once you had eaten!
The toilet/bathrooms drains in the room were smelling bad.
On the positive side the staff were very efficient and welcoming.
I will investigate the possibility of refund because the lack of sleep led to a very bad start to our short break.

  • Stayed October 2010, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Premier_Inn, Online Guest Relations at Premier Inn Hayes Heathrow, responded to this review, November 2, 2010
Thanks for your review, we are very sorry that our were disturbed during your stay. It really matters to us that our guests have a good night it is something we guarantee. Your comments have been noted and will be followed up by the Management Team at our hotel. Your feedback is very much appreciated, we hope to welcome you back to Premier Inn in the future.
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Dublin, Ireland
Top Contributor
93 reviews 93 reviews
18 hotel reviews
Reviews in 35 cities Reviews in 35 cities
86 helpful votes 86 helpful votes
3 of 5 stars Reviewed July 14, 2010 via mobile

Service is non existent, so don't expect any. Carpet was badly stained in the room and needs replacing. Wooden floors, so if you have an amourous couple upstairs, be prepared for a sleepless night. Also, which may have been an oversight, our room wasn't made up, so no fresh towels!

On the upside, it's close to M4, M25. TV with all the channels. The Grapes pub/restaurant is very good with great service, food and reasonable for a steak dinner or go for 2 courses for £9.99 and £2 for yummy Hot Brownie! Sainburys and a host of other retail are across the street.

Security was tight, which made me feel a little uncomfortable, not sure what the surrounding area is like?

  • Stayed October 2010
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
heanor
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
41 helpful votes 41 helpful votes
1 of 5 stars Reviewed March 21, 2010

..stayed here the other week on a works project,found the staff ignorant,the rooms very basic and dry and dirty......and we stayed from monday til friday..used the grapes pub from monday,had meals in there and drank in there..on the wednesday we started in there for early drinks.left to go for a meal,came back at 10.45 pm only to be told by a bouncer type ignorance male ,that the bar was closed,,he got offencesive and remarked that the english drink to much,so he wouldnt serve us ,we was not drunk....we was treated very poorly,,,we was going to use the hotel the following week ,but after this encounter ,we wont be using premier inns again..i give the one at hayes,next to the grapes 0/10 on all fronts

  • Stayed March 2010, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Premier_Inn, Online Guest Relations at Premier Inn Hayes Heathrow, responded to this review, April 20, 2010
Thank you for your review. At Premier Inn our main objective remains to deliver a high level of customer service in all our establishments. We are very sorry to hear that you were not entirely satisfied with you stay at our hotel. Your comments have been noted and will be duly investigated by both Head Office and the Management Team at our Hayes Heathrow hotel. Please be assured at Premier Inn we take the service provided to all our guests very seriously and your feedback will be duly followed up. Once again thank you for taking the time to review your stay we do hope that we can welcome you back to Premier Inn in the future.
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Lincolnshire, England
Top Contributor
67 reviews 67 reviews
51 hotel reviews
Reviews in 41 cities Reviews in 41 cities
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed February 24, 2010

A typical Premier Inn. It is difficult to differentiate between them. This is only the second one that we have stayed in that has air conditioning - it had a new unit and worked well. As ever the beds were very comfortable and we slept well. The is the first Premier Inn that had a flat screen television. There also seems to be an increase of telephone installations in Premier Inns. Curious that, I would have thought that with more and more people having mobile phones there would be less and less need for a phone in the room.

The reception staff were charming, polite and courteous. The food in the attached Beefeater was good basic fare and good value.

  • Stayed February 2010, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Premier_Inn, Online Guest Relations at Premier Inn Hayes Heathrow, responded to this review, March 10, 2010
Thank you for your review. We are delighted that you had a comfortable stay with us, and that our hotel, and helpful team members met your expectations. Once again thank you for taking the time to review your stay we look forward to welcoming back to Premier Inn in the future
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Copenhagen, Denmark
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 24, 2009

We stayed at the hotel for one night. We had a family room, which had one double bed, a single bed and a madras on the floor. This was fine as we were 2 adults and 2 children. Rooms were big and clean. One thing I liked was a brand new flat screen TV with digital cable channels. The room was clean, no trouble here. There is free parking for hotels guests right in front of the hotel, in a private parking lot. Breakfast was very good.
The location is good for Heathrow and Legoland, however I would not recommand it for a central London visit, as it is located to far away from the city centre.
We had ordered online and had no problems with this.
The staff was very friendly. We arrived at 11 AM and they gave early check inn free of charge.
We paid £94 for one night (2 adults, 2 children) including full breakfast. A very good deal.

  • Stayed September 2009, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Premier_Inn, Online Guest Relations at Premier Inn Hayes Heathrow, responded to this review, September 25, 2009
Thanks for your feedback. At Premier Inn we endeavour to offer the best value quality stay. All feedback both positive and negative is investigated and acted upon to ensure we are offering our customers the best possible service.
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the fair city
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 18, 2008

Granted my stay was 2 years ago, but I doubt its changed. Room was actually booked for us by a family member as we were there for a wedding.
Room was a good size and bed comfortable. This was about the only good thing. Reception staff fine, but not overly friendly. Room smelt of stale smoke. Also on a very bad point i kept seeing little black beetles here and there, it was like something out of a nightmare. I saw a few on the stairs up to our room and two in our bathroom!! Then to add insult, on our first night we were in our room, my partners brother, who was staying on the floor above us, came down to give me a bottle of water that I'd forgotten and a staff member came up and threatened to throw us out if he didn't leave the room. He said there had been complaints of noise!!! i can only imagine that the door may have made a bang as they were very heavy. I was in shock and felt very wronged as we are not the type to cause trouble!! Anyway, was very glad to leave. Oh and not nice area at all.

  • Liked — nothing
  • Disliked — the beetles..
  • Stayed July 2006, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Premier Inn Hayes Heathrow

Address: 362 Uxbridge Road, Hayes UB4 0HF, England
Location: United Kingdom > England > Middlesex > Hayes
Amenities:
Bar / Lounge Free Parking Restaurant
Hotel Style:
#1 Best Value Hotel in Hayes
#2 Family Hotel in Hayes
Price Range (Based on Average Rates): $$
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Also Known As:
Premier Inn Hayes Heathrow Hotel Hayes
Premier Inn Hayes Heathrow UK - Middlesex

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