Because our reservation got messed up (not the hotel's fault, or so they say), instead of the room with 2 beds we were given a room with 1 bed. Our request to change was turned down because, the check in person said, the hotel was full. As far as we could tell our floor was half empty, but never mind. We ordered then an extra bed, for which we were charged 25 pounds (!). Once we got to our room, we realized that the key did not work. My husband found a service phone near the elevator, and it took forever to get someone to answer the phone. Then it took them forever to finally send someone with new keys. Once we got in our room, we started waiting for the bed. We had to call again, Finally, the bed arrived-with a dirty sheet on top and no additional sheets or blankets. I asked the maid to bring some (she barely spoke or understood any English). She came back, dropped the stuff and left. For 25 pounds, I had the privilege of making my own bed! Yes, the bed was comfortable, and yes, the room was clean. But this level of service is unacceptable. The soundproofing also leaves something to be desired (maybe on the opposite side of the hotel things get better). It advertise high speed internet, and there is a cable, but it did not work. Wireless was for a fee, which at that point we refused to pay. Overall, I do NOT recommend this hotel unless management gets its act together. I read good reviews, but that was most definitely not my experience.
- Official Description (provided by the hotel):
- Offering some of the largest and most comfortable rooms in the area, a variety of dining experiences and outstanding meeting facilities, Sheraton Skyline is the ideal choice when staying near Heathrow whether traveling on business or pleasure. Conveniently located beside the airport, it offers easy access to all terminals and benefits from quick connections to Central London, making it the perfect gateway to the heart of the city. ... more less
- Reservation Options:
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- Also Known As:
- Sheraton Skyline Hotel London Heathrow Hayes, UK - Greater London
- Sheraton Hayes
- Hayes Sheraton