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“Good but could be better” 4 of 5 stars
Review of Sheraton Skyline Hotel London Heathrow

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Sheraton Skyline Hotel London Heathrow
4.0 of 5 Hotel   |   Bath Road (A4) | London Heathrow Airport, Hayes UB3 5BP, England   |  
Hotel amenities
Ranked #3 of 11 Hotels in Hayes
Certificate of Excellence 2014
Northampton, United Kingdom
1 review
“Good but could be better”
4 of 5 stars Reviewed April 23, 2014

Myself and a couple of work colleagues stayed here quite recently; in all was a good experience but let down by a few small things; noise from wedding parties. Also, though the parking area is huge, we had to drive around for over 15 mins until we found a spot that wasn't blocking in any other cars. Staff were ok, just getting on with their jobs; rooms was clean and spacious; we slept well

  • Stayed April 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SkylineManagement, Manager at Sheraton Skyline Hotel London Heathrow, responded to this review, May 6, 2014
Dear WE1974

Thank you for sharing your feedback with us on this website.

We are very sorry to hear of your disappointment with regards to the noise from the wedding parties and parking. We do our best to accommodate all of our guests in the parking during peak/busy period, please do let us know in the Reception area should you wish us to assist in finding a parking space for you.

We hope this unfortunate incident will not deter you from coming back to stay with us once more.

Kindest regards,
Hani Salih
Rooms Division Manager
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1,831 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (360)
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English first
Toronto, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 22, 2014

i had to stay there becuase of british airwaya issue with the flight staff was nice and helpfull food was really good.but the t.v is alitle bit old and broken beside that rooms were clean and evreything was kinda good.

  • Stayed April 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SkylineManagement, Manager at Sheraton Skyline Hotel London Heathrow, responded to this review, May 6, 2014
Dear hapoel19

It’s great to hear your positive feedback and we thank you for posting this on this website.

We would be delighted to welcome you back soon.

Warmest regards,
Hani Salih
Rooms Division Manager
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Southampton, United Kingdom
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed April 22, 2014

Stayed here for 1 night before flying from Heathrow and got a great deal with parking as well. Lovely comfy room with massive beds and great power shower. You wouldn't know you were near the runway as we never heard a plane despite them coming and going every 90 seconds. Pool area looked lovely but we didn't try it, sports bar was good and reasonably priced. Would stay here again and recommend to people who want a location right by the airport.

Stayed March 2014, traveled as a couple
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SkylineManagement, Manager at Sheraton Skyline Hotel London Heathrow, responded to this review, May 6, 2014
Dear struddles37

It was a pleasure to read your positive review and we thank you for sharing this to everyone on this website.

We are delighted to hear that you enjoyed your parking package stay and had a good nights stay with us.

We look forward to having you back soon.

Warm regards,
Hani Salih
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheffield, United Kingdom
Senior Contributor
33 reviews 33 reviews
21 hotel reviews
Reviews in 19 cities Reviews in 19 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed April 22, 2014

I stayed at this hotel with my sister and mother the night before an early flight to Rio. I had booked a triple room but we weren't told until check-in that the triple room consisted of a king-size bed and a single bed and were asked if that was ok. At that point it was a little too late to ask that question and we didn't have much choice really!! I then told the receptionist that we had pre-booked (and paid for £4 each) three hopper bus tickets for the following morning only to then find out that the first bus didn't pick up until 04.48am. Our flight was an international flight leaving at 06.20am with a three hour check-in , so the hopper was not an option. We were offered no refund and the hotel booked us a taxi for the next morning which when we got to Heathrow after a short drive cost us £18.00 - more than all three hopper tickets together!!!
When we got to our room none of the three keys would open the door and so my sister had to go back to reception to get it sorted. When we got in the room which was fine, we then had to call housekeeping for a third cup and saucer and towels which you would think being a triple room they would have already put in!!!
We had a nice evening meal in the American themed sports bar and a good part nights sleep!!

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SkylineManagement, Manager at Sheraton Skyline Hotel London Heathrow, responded to this review, May 6, 2014
Dear Honky2nks

Thank you for taking the time to write and post your review on this website.

We are very sorry to hear of your disappointment and would like to take the opportunity to investigate the issues mentioned. Please contact us directly with your reservation details so that we may investigate accordingly and share with you our findings.

Kind regards,
Hani Salih
Rooms Division Manager
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Tenby, United Kingdom
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed April 21, 2014

Stayed 1 night on April 4 prior to early morning US Flight.
Hotel Good ,Sports Bar Good For Food/Drink.
Airport (T1) Meet @Greet a major problem. The issue is that the M/G facility is NOT signposted after going round@round T1 we eventually found out that the M/G is on the back of Car Park 1.
Even after finding it there are multiple M/G companies operating in the same area?>???
The documentation received from the T/Cook agency did not specify which company we should use so confusion was the order of the day. Eventually found the right place but they had no details of our booking!!!!!!. After many calls problem was resolved (40 mins after arriving)
On return told to report back to Short Stay 1 Car Park --- S/T 1 not signposted only 1A!!!!
Eventually found that 1 is actually the Ground Floor of Car Park 1A!!!!!!

All OK when we found the right place .

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SkylineManagement, Manager at Sheraton Skyline Hotel London Heathrow, responded to this review, May 2, 2014
Dear Gareth J

Thank you for sharing your great feedback with the other reviewers on this website. We are sorry to note that you had some difficulties in Terminal 1 however we are unable to comment further to this as it is not related to the hotel.

We look forward to welcoming you back soon.

Kind regards,
Hani Salih
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Suffolk
Senior Contributor
45 reviews 45 reviews
36 hotel reviews
Reviews in 26 cities Reviews in 26 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed April 21, 2014

We arrived at the Sheraton Skyline at the beginning of April ready for a next day flight.
The building is dated, but large with good parking on site. The reception/lobby is nice and the staff were relatively friendly.
Our room was on the 2nd floor, with an atrium view. Therefore the windows didn't open but there was air conditioning that worked fine.
The room was darker then I expected and the furniture was slightly dated but in good condition and the bed was very comfortable.
Everything was clean and well looked after.
We had a quick scout of downstairs for possible food options but most places were closed, we chose the Sky Garden (covered pool area) for a drink when we had settled. It's not a particularly nice place to have a drink and feels a bit like Benidorm. The plastic chairs around the bar are tired and it has a strange atmosphere, a far cry from the nice lobby next door.
We decided to eat at a local pub that looked very popular on TA (turn right out of hotel, take the next right (New Road) right to the end) called the the Pheasant Inn. This was busy but the food was good and the portions huge! I will write a separate review for this.
Checkout was relatively stress free if a bit slow for first thing in the morning when it must be clear to staff that most people are off to catch a flight, or wanting to get home!
We didn't have breakfast at the hotel as our flight was too early.
All in all it was a good stay the room was quiet and we both slept well. If they had a nice bar to enjoy a drink rather then the tacky pool area then this would be a great stop over. The staff were helpful. Before we arrived I emailed the hotel to see if they would be able to add something special for my husband as it was his birthday we were going away for. They promised more then they delivered but did provide a free bottle of red for hubby which he enjoyed! I did request a view of the runway too but this was ignored.
Our stay was great value, we booked through a parking scheme and used Click Park for the car for the duration of our holiday who were great. Therefore we would return again.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SkylineManagement, Manager at Sheraton Skyline Hotel London Heathrow, responded to this review, May 2, 2014
Dear carlasalter

Thank you for taking the time to share your constructive feedback on this website.

We are very grateful for your positive feedback however we would like to sincerely apologise for not being able to provide you a stress free check-out and are sorry to note you were disappointed with the Sky Bar. We hope that we would be able to provide you a better experience the next time you are staying with us and would be delighted to personalise this for you to ensure that everything is to your satisfaction. Please do not hesitate contact us directly.

Warmest regards,
Hani Salih
Rooms Division Manager
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Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 21, 2014

Great Hotel swimming pool oasis a great plus, staff all fantastic, food and breakfast lovley, very dog friendly. Only downside is price of parking, but all parking expensive in london! And extra cost for internet in room, but is free in lounge! So overall would so recommend this hotel and thank you to all who work there for making our easter break :-)

Stayed April 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SkylineManagement, Manager at Sheraton Skyline Hotel London Heathrow, responded to this review, May 6, 2014
Dear Oxley6874

Thank you for sharing your great feedback on this website.

We are pleased to hear that you had an excellent stay and enjoyed your Easter break with us.

With regards to your comments on the parking and internet, please be assured that our prices are competitively positioned within the area and we regularly carry competitive checks in the market to ensure we are in line with the other properties.

We look forward to welcoming you back soon.

Kind regards,
Hani Salih
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Skyline Hotel London Heathrow

Address: Bath Road (A4) | London Heathrow Airport, Hayes UB3 5BP, England
Location: United Kingdom > England > Greater London > Hayes
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Hayes
#4 Business Hotel in Hayes
#4 Family Hotel in Hayes
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Skyline Hotel London Heathrow 4*
Number of rooms: 350
Official Description (provided by the hotel):
Offering some of the largest and most comfortable rooms in the area, a variety of dining experiences and outstanding meeting facilities, Sheraton Skyline is the ideal choice when staying near Heathrow whether traveling on business or pleasure. Conveniently located beside the airport, it offers easy access to all terminals and benefits from quick connections to Central London, making it the perfect gateway to the heart of the city. ... more   less 
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Also Known As:
Sheraton Skyline Hotel London Heathrow Hayes, UK - Greater London
Sheraton Hayes
Hayes Sheraton

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