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“Too Slow Front Desk” 4 of 5 stars
Review of Sheraton Skyline Hotel London Heathrow

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Sheraton Skyline Hotel London Heathrow
4.0 of 5 Hotel   |   Bath Road (A4) | London Heathrow Airport, Hayes UB3 5BP, England   |  
Hotel amenities
Ranked #3 of 11 Hotels in Hayes
Certificate of Excellence 2014
Ontario's Highlands, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Too Slow Front Desk”
4 of 5 stars Reviewed April 5, 2013

I checked in with my family expecting to have a nice week in this hotel, but as the first step to be in we encountered a slow blond with eye glasses front desk agent who is very slow. I don't think she is professional interacting specially that while she's talking to us she keeps arranging her hair (like combing her hair with her fingers.) If I am not mistaken her name is Marika. Good thing when we checked in we liked the rooms, It was clean and tidy. We also has access to the club lounge which is very smart to have when you are travelling with your family. Food is great as well as service of the waitress. They are very friendly.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SkylineManagement, Manager at Sheraton Skyline Hotel London Heathrow, responded to this review, April 12, 2013
Dear IamAimee

Thank you for your review and we are delighted that you have enjoyed your stay with us.

I sincerely apologise about the check in experience and I can assure you that your feedback has been taken on board and address.

We hope to have the pleasure of welcoming you back in the near future.

Regards

Hani Salih
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,831 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (360)
Date | Rating
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Nova Scotia
Contributor
20 reviews 20 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed April 4, 2013

We have stayed here a couple of times and have found it very comfortable and within easy access of the terminals via the Hotel Hoppa bus service (but National Express should not charge 8 pounds return per person for a journey which takes all of 5-10 minutes !) The rooms are well designed and spacious, with well appointed bathrooms, and coffee/tea making facilities. We have upgraded to the executive level on both stays and found it very worthwhile to do so : you get to use the executive lounge with its wines and snacks, happy hour of 2 hours a night with excellent appetizers and wine and beer selection, plus a really excellent breakfast array. All of this comes with the price of the upgrade, but when you consider what is provided for it, it is actually cheaper than spending money on drinks and the (rather expensive) hotel breakfast. The beds are really comfortable, and we have found all staff helpful and cheerful. A worthy place to have a stopover for Heathrow flights.

Room Tip: The rooms are perfectly sound proofed, so aircraft and traffic noise is not a problem. The rooms at...
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SkylineManagement, Manager at Sheraton Skyline Hotel London Heathrow, responded to this review, April 12, 2013
Dear Dart-7

Thank you for your wonderful review and we hope to have the pleasure of welcoming you back in the near future.

Regards

Hani Salih
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eastbourne, United Kingdom
Senior Contributor
44 reviews 44 reviews
18 hotel reviews
Reviews in 24 cities Reviews in 24 cities
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed April 4, 2013

I left my ipad in the hotel lobby before flying out of Heathrow. I rang the hotel to see if they had seen it it and they had found it and held it for me for when i returned. A lot of places would have happily accepted this expensive 'gift'. Very honest of them. Apart from that a great hotel, inexpensive parking for the airport and an incredible central restaurant built around a pool.all inside of course but felt very tropical. my bedroom looked down on this central internal 'plaza'. v . nice.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SkylineManagement, Manager at Sheraton Skyline Hotel London Heathrow, responded to this review, April 12, 2013
Dear mikkyfab1

Thank you for your wonderful review and it is great that we managed to reunite you with your ipad.

We look forward to welcoming you back in the near future.

Regards

Hani Salih
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tel Aviv, Israel
Top Contributor
60 reviews 60 reviews
23 hotel reviews
Reviews in 31 cities Reviews in 31 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed April 3, 2013

Convenient location for flying in and out of Heathrow airport at inconvenient hours.
Great family room with everything except free WiFi and breakfast. Friendly and superb service at this excellent hotel which is within a 10 minute taxi ride from Heathrow terminal 1 .

Room Tip: Quadruple family room is very good value.
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SkylineManagement, Manager at Sheraton Skyline Hotel London Heathrow, responded to this review, April 12, 2013
Dear ESTHER F

Thank you for your wonderful review and we are all delighted that you enjoyed your experience with us.

Look forward to welcoming you back soon.

Regards
Hani Salih
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Evesham UK
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 2, 2013

My family and I needed a hotel near the airport ahead of a trip to the USA and we chose the Skyline as we always enjoy staying there, and the price including 15 days parking was cheaper than just parking at the airport! As usual the friendly and helpful staff made us very welcome and our request for connecting rooms was honoured. We ate in the Sports Bar and the food was lovely and it is a very nice place to eat with cool decor and bubbly staff, it really doesn't feel like a hotel restaurant, more like a diner somewhere in America! Had a lovely swim with the kids too in the pool, which is one of the nicest hotel pools I know. If you are looking for a great place to stay before or after a flight then this place has it all. 5 stars.

Room Tip: Ask for a front facing room if you are a plane spotter! :)
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SkylineManagement, Manager at Sheraton Skyline Hotel London Heathrow, responded to this review, April 12, 2013
Dear RadiomanUK

We have read your review with great pleasure.

We are all delighted that you have enjoyed your stay with us.

Thank you for taking the time to complete the form and recognising the level of service you have received from the staff members of the hotel during your stay.

Hope we can have the pleasure to welcome you back soon.

Regards
Hani Salih
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 1, 2013 via mobile

We've been to this hotel so many times and we always loved it! Every time we traveled abroad this was our hotel! Clean rooms,good service,perfect location if you want to be close to airport.
Just love it!!!!

  • Stayed May 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SkylineManagement, Manager at Sheraton Skyline Hotel London Heathrow, responded to this review, April 12, 2013
Dear Garryloca

We have read your review with great pleasure.

We are all delighted that you have enjoyed your stay with us.

Thank you for taking the time to complete the form and recognising the level of service you have received from the staff members of the hotel during your stay.

Hope we can have the pleasure to welcome you back soon.

Regards
Hani Salih
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Derbyshire
Senior Contributor
31 reviews 31 reviews
25 hotel reviews
Reviews in 19 cities Reviews in 19 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed March 31, 2013

I have stayed at the Sheraton Skyline at Heathrow several times and find it a great hotel. The staff are relaxed and very helpful. The rooms are very clean and well maintained. The beds are extra comfortable and showers powerful.

The location is close to the airport terminals, but can take some time if you want to use London busses, otherwise there is the airport bus that I think was 5 pounds.

The only issue I have is the Internet access. There is free internet in the lobby, but costs in the rooms.

I would definitely stay there again.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SkylineManagement, Manager at Sheraton Skyline Hotel London Heathrow, responded to this review, April 8, 2013
Dear Derby88

Thank you for your wonderful review and we hope to have the pleasure of welcoming you back in the near future.

Regards

Hani Salih
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Skyline Hotel London Heathrow

Address: Bath Road (A4) | London Heathrow Airport, Hayes UB3 5BP, England
Location: United Kingdom > England > Greater London > Hayes
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Hayes
#4 Business Hotel in Hayes
#4 Family Hotel in Hayes
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Skyline Hotel London Heathrow 4*
Number of rooms: 350
Official Description (provided by the hotel):
Offering some of the largest and most comfortable rooms in the area, a variety of dining experiences and outstanding meeting facilities, Sheraton Skyline is the ideal choice when staying near Heathrow whether traveling on business or pleasure. Conveniently located beside the airport, it offers easy access to all terminals and benefits from quick connections to Central London, making it the perfect gateway to the heart of the city. ... more   less 
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Also Known As:
Sheraton Skyline Hotel London Heathrow Hayes, UK - Greater London
Sheraton Hayes
Hayes Sheraton

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