I'm going there every 2 or 3 month for business. Many improvements on the room quality in general. I recommand staying there. The main issue is still where you have to wait too long to get a table and wait to get your bill in rush hour. Plan some more time than usual fpr this.

We booked a secret 4* hotel with a consolidator and were lucky enough to stay at the Sheraton for a night before flying off to New York. Despite it being New Years eve we had an excellent night without disturbance from any celebrations taking place in the function rooms. We were wisked to the airport terminal by a minicab when we left at 6.30 am on New Years day, and returned 10 days later to collect our car. It enabled us to start our holiday without stress and in plenty of time for breakfast in the airport lounge.

Upon arrival the carpark was very full which made finding a space difficult, after going round a few times somebody pulled out and we were able to get in.

Check in was smooth and the staff were very friendly.

Unfortunately on the day we checked in the pool area wasnt available as there was a wedding reception, this was rather a bit of a problem as the children had been looking forward to using the pool, however they were able to use it the following morning, but part of it (the deeper end) was cordoned off and couldnt be used. There was a life guard on duty which was good. There is only one small changing room which one family hogged for ages, in the end after waiting nearly 15 minutes my children used the toilets to change into their swimmers.

The room was very good quality and lovely and clean. It was spacious with plenty of room for two adults and two children. We didn't hear any noise from planes so the soundproofing is pretty good.

There were plenty of towels for the four of us in the room and the amenity tray was well stocked.

The bathroom was clean and had a bath with a shower over it and plenty of toiletries.

At breakfast there was a good selection on the buffet available, however hot drink service was extremely slow and when eventually the drinks arrived they forgot to bring cups!

All in all the hotel does what its meant to as an airport hotel, i would stay there again

My spouse and I have always enjoyed this hotel and gave it a rave review earlier this year but this visit has changed our opinion. We booked a room on the Club Floor as we have before but there have been many changes which are not for the better - my partner noted in August that things seemed to have changed but thought we should give it another try.

The room was lovely, clean and comfortable as always. Front desk check-in took a long time even though we had booked several months in advance - it is the slowest check-in we have experienced here - close to ten minutes with someone who had difficulty understanding English, and there was no queue to start with.

We do need to give credit to the concierge - he was most helpful with respect to buses on Saturday and going downtown. Kudos to him.

It was the lounge and lack of restaurant downstairs which disappointed us. The lounge in the past always had fresh fruit and biscuits after breakfast and through the afternoon and evening but not anymore! Crisps and nachos are the order of the day. For those of us who are not crisps (potato chips) and nachos with sauces fans this is a real disappointment. Coffees, cappuchinos, English Breakfast tea as well as some fruit teas were available (I was looking for Earl Grey and there were four packets at any one time compared to 20 of each of the others). I was looking for fresh water but could not find that either. Dirty dishes seemed to be picked up once in a while and rarely was there an attendant present in the lounge. Where there used to be a good assortment of excellent quality wines, now there are two very poor quality wines both of which give headaches after the first couple of sips. My partner and I gave up after the first few sips each night regardless of colour.

There was also much difficulty in accessing the internet in the lounge - many people with ipads, tablets, and myself on a laptop were not able to access internet/wifi although it is supposed to be complimentary. At one point on Sunday evening the IT gentleman was called for to assist a guest. He arrived in the club lounge and after two minutes he gave up and told the guest that he would have to do without internet access. That is not service! There are reasons people do not wish to use the computers in the lounge e.g. banking!!!

The lounge has become noisy as well in the evenings with guests turning up the televisions and raised voices in the absence of attendants so it is no longer a pleasurable place to spend an evening.

Lastly we enquired about having dinner elsewhere than the very noisy American Sports Bar. While the Garden Restaurant advertises that it has evening dining, during our three night stay, it was not open at all! In the past two years we have stayed here, the restaurant has only been open once!

We dined in the Sports Bar on Friday night and endured noise and lacksadaisical service, went to downtown London for Saturday night after friends invited us to join them and we were advised the Sheraton restaurant would not be open, and went next door to the Marriott hotel for Sunday night after again being advised that the restaurant was not open. We had a wonderful meal in the Tuscany Restaurant, Marriott Hotel.

Will we come back? Not sure at this point. Will look at our other options on the airport strip and see if there is something else which offers better.