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“Excellent as a convenient stopover” 4 of 5 stars
Review of Holiday Inn London - Heathrow Ariel

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Holiday Inn London - Heathrow Ariel
3.0 of 5 Hotel   |   118 Bath Road, Hayes UB3 5AJ, England   |  
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Ranked #6 of 11 Hotels in Hayes
Oxfordshire
Senior Contributor
35 reviews 35 reviews
35 hotel reviews
Reviews in 31 cities Reviews in 31 cities
19 helpful votes 19 helpful votes
“Excellent as a convenient stopover”
4 of 5 stars Reviewed March 27, 2012

Very convenient for Heathrow, either by taxi or by the really useful Heathrow Hoppa shuttle-bus(about £4.50), which has various routes stopping at all the terminals and the major local hotels. Hotel is smart and modern in appearance, in circular form. I had an inner-facing room - clean & fresh & QUIET, but a bit small for a couple: definitely better as an overnight room than for longer stays. Outer-facing rooms may be bigger, because of the geometryof the circle. Planes land just over the road, but it's not noisy. Good bus-routes just outside, for links into central London. Restaurant OK, with reasonable prices for outer London: bar-meals a bit cheaper. Good breakfast. All staff very friendly & helpful. Slight downside is the immediate environment - busy roads, multiple hotels, commercial property - not very scenic - nowhere much to walk to - again not an issue for an overnight. Definitely recommended for airport users.

  • Stayed March 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ariel_Manager, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review, April 3, 2012
Thank you for comments regarding your stay at the Holiday Inn London
Heathrow-Ariel.

Your feedback is greatly appreciated; thank you for taking the time to share your comments with us. Especially about the cleanliness of the room, good breakfast & friendly & helpful staff.

We know you have many choices when it comes to lodging and hope you will reconsider in choosing Holiday Inn for your future travel needs.

Regards


Wayne Bowring
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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903 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (178)
Date | Rating
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English first
kent, united kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 26, 2012

stay at holiday inn arial before short trip to istanbul.opted for the car parking included and this was booked through holiday extras,We booked the mystery hotel option and payed £54 for hotel and 4 days car parking,well absolutly brilliant hotel,Our room 280 had views over looking the runway ,we have payed much more for this option with other local hotels but didnt have to pay any more . Breakfast in the morning was excellent for the money,Clean rooms, spacious rooms, friendly staff ,we were also told to use the local buses to terminal 5 and was delighted as its free, your in the free bus zone so saved £16 for return hotel shuttle. Will we stay their again most certainly.

  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brecon Beacons National Park, United Kingdom
Top Contributor
53 reviews 53 reviews
16 hotel reviews
Reviews in 29 cities Reviews in 29 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed March 26, 2012

An excellent start to a holiday: Room clean and bed comfy, the restaurant provided a much better meal than I have had in any other stop over place, and the wine we picked was top notch. Best of all was the staffing: professional and interested. The welcome (from a Czech receptionist) when we returned jaded after a delayed flight and collected the car was enough to send us home with a smile.

  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ariel_Manager, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review, April 3, 2012
Thank you for comments regarding your stay at the Holiday Inn London
Heathrow-Ariel.

Appreciate your comments on your meal especially the wine recommended to you. As well as how professional & interested our staff was. All your comments will be shared with both restaurant & reception staff.

Thank you once again. We look forward to welcoming you back in the near future.

Wayne Bowring
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lancs UK
Senior Contributor
49 reviews 49 reviews
40 hotel reviews
Reviews in 42 cities Reviews in 42 cities
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed March 19, 2012

no problems at all with the hotel but I paid to park my car on site whilst I was away and later discovered that the owners manual and a small bag of car park change had been stolen from the car. You dont actually check when you pick your car up that the owners manual is there ! Couldnt figure why anyone would want it until I saw loads of them on e bay for sale...mercedes.

  • Stayed November 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WBowring, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review, April 14, 2012
Dear Guest

Thank you for taking the time to share your comments. I am concerned to read about your experience when leaving your car with us and If i can be of any assistance please do not hesitate to contact me.

Best Wishes and Regards

Wayne Bowring - General Manager
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Senior Contributor
36 reviews 36 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed March 9, 2012

Clean and good service ace parking they have it all sorted , good job well done

  • Stayed February 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ariel_Manager, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review, March 12, 2012
Thank you for comments on the good service you received during your stay at the Holiday Inn London Heathrow-Ariel.

We look forward to welcoming you back in the near future.

Yours sincerely


Wayne Bowring
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norwich, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 7, 2012

This hotel clearly tries very hard to please Platinum Priority Club members. Unfortunately on this visit the hotel was full and therefore the usual upgrade from bottom price room to executive wasn't available, but I was given a slghtly bigger room - together with several profuse apologies from the receptionist and the offer of compensation of my choice from a few options (which they had no contractual need to offer) - there's obviously also a good staff culture here. The room itself was extremely small, faced the courtyard, and just about had room for the double bed - but both it and the bathroom were extremely clean, and the bed was comfortable. For a night ahead of a flight, it was perfectly adequate. There are free public transport buses from and to Heathrow every few minutes from the stops adjacent to and opposite the hotel, so no need to pay the extortionate fee for the Heathrow Hoppa.

  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ariel_Manager, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review, March 12, 2012
Thank you for comments regarding your stay at the Holiday Inn London
Heathrow-Ariel.

I was glad to read you were recognised as a Platinum Priority club member & were looked after by my reception team.

Your candid feedback is valued and I hope you will continue to choose Holiday Inn for your future travel needs.

Yours sincerely


Wayne Bowring
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arbroath, United Kingdom
Senior Contributor
46 reviews 46 reviews
15 hotel reviews
Reviews in 24 cities Reviews in 24 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed March 6, 2012

I stayed in this hotel previously and couldn't fault it, it did what it said on the tin and was the standard I would normal accept from the HI chain.

On my last stay I was placed in a single room (I only ever book a double) and after complaining could only be moved to a twin. Both of which were shabby, dated and only just functionable.

The restaurant food has always been a favourite of mine however the setting is quite basic and open, no quiet corners for lone business travellers. The temperature has always been higher than I find comfortable. Room service would be my recommendation.

Room Tip: Book an executive room
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  • Stayed October 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn London - Heathrow Ariel, responded to this review, March 25, 2012
Mini545,

Thank you for taking time out of your busy day to leave us a candid review. We’re sorry that you received service that was less-than-satisfactory. It is IHG's goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Ben J
IHG Care
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn London - Heathrow Ariel

Address: 118 Bath Road, Hayes UB3 5AJ, England
Phone Number:
Location: United Kingdom > England > Greater London > Hayes
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #6 of 11 Hotels in Hayes
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn London - Heathrow Ariel 3*
Number of rooms: 184
Official Description (provided by the hotel):
The Holiday Inn London Heathrow Ariel is located conveniently just minutes away from London Heathrow Airport with the new Terminal 5. We are a short ride on the Heathrow Express from Central London. Being the first Airport Hotel at Heathrow we know what it takes to make it feel 'home from home'. We offer our guest's designed blackout rooms with double glazed windows to help with a good nights sleep and a fresh start before your meeting or a long flight. The Holiday Inn London Heathrow Ariel offers Airport Parking at very competitive rates. Either flying for business or leisure, you can benefit from our Park and Fly package All the bedrooms and the public area have Air Conditioning and HSIA (High Speed Internet Access) The Holiday Inn London Heathrow Ariel offers a fully equipped, purpose built conference centre for your meeting and training needs. The Airport Shuttle operated by BAA & National Express, Hotel Hoppa H6 runs to & from the hotel and Heathrow Airport terminals 1, 2 & 3 and Hotel Hoppa H56 runs to & from the hotel and Heathrow Airport terminals 5 every 15 minutes everyday. Adult price is 4.00 per person one way. From Terminal 4, take the Heathrow Express (Free) to T1, 2 & 3 and then take the Airport Shuttle as above. Kids Stay & Eat Free* *Terms and Conditions apply. ... more   less 
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Also Known As:
Holiday Inn London - Heathrow Ariel Hotel Hayes
Holiday Inn Hayes
Hayes Holiday Inn
Holiday Inn London - Heathrow Ariel Hayes, UK - Greater London

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