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“Very Good Airport Option” 4 of 5 stars
Review of London Heathrow Marriott

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London Heathrow Marriott
4.0 of 5 Hotel   |   Bath Rd, Hayes UB3 5AN, England   |  
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Ranked #5 of 11 Hotels in Hayes
GreenLeadersPlatinum level
Boulder, Colorado
Top Contributor
290 reviews 290 reviews
72 hotel reviews
Reviews in 100 cities Reviews in 100 cities
181 helpful votes 181 helpful votes
“Very Good Airport Option”
4 of 5 stars Reviewed 2 days ago NEW

As Marriott Platinum, we got a large room on the Executive floor, near the elevators. (Last June,
in busy season, we got a smaller room miles from the elevators). Room was nice, good bed, good shower. The Executive Lounge needs a renovation. We did get a free buffet breakfast in Allie's Grill, which was more than excellent. We skipped eating dinner at Allie's, because last June we had an absolutely awful experience there. We ate next door at the Radisson Blu, which was very good. The Sheraton next door also has a good sports bar restaurant. The Hotel Hoppa was on time
both coming & going and is very convenient (cost GBP 9 if you buy a round trip.)
In any case, this Marriott is a very good airport hotel.

Room Tip: Get a room near the elevators, otherwise it can be a long walk.
See more room tips
  • Stayed January 2015, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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932 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (154)
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English first
Johannesburg, South Africa
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

We overnighted at the Marriott Heathrow on 1st Jan. We booked online in South African Rands and chose the hotel on the rand price and it's supposed proximity to Terminal 5. It wasn't as close as was suggested and therefore cost us quite a bit in taxi fares as the hop on hop off bus with 4 people costs the same as a taxi. The rooms are quite small as expected in London and not fancy by any stretch and the first check in clerk wasn't very accommodating. However when we went to the front desk later, the front desk staff were actually great. Beds and pillows comfy and room clean. However when comparing the price I ended up paying with taxis etc and bad exchange rate as they gave us the pound rate even though they quoted in Rands, it would have been cheaper or the same price to stay in the 5/6 star hotel actually inside terminal 5 and much less hassle. I had requested a room on a high floor overlooking the runway. I got a room on a high floor but with no view so we were a bit disappointed as we were traveling with our two sons. I wonder if we had be received by the later front office clerk, if we might have been given the room we asked for. I don't think we would return to The Marriott Heathrow.

Stayed January 2015, traveled with family
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Farrah A, Guest Relations Manager at London Heathrow Marriott, responded to this review, 1 week ago
Dear Guest,

Thank you for taking the time to share your feedback with us regarding The London Heathrow Marriott.

I am naturally concerned to hear that you did not enjoy your stay with us. Please be assured this all of your comments have been taken on board. If you could be so kind as to contact me at your earliest convenience to discuss your experience further.

Kind Regards,

Katie Theodore
Guest Relations
The London Heathrow Marriott
katie.theodore@marriotthotels.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We have stayed in the neighborhood while transiting through London and this is by far our best experience. Clean rooms, large for UK, excellent restaurant on premises, and free transport on the 423 bus--about ten stops and 20 minutes from terminal 5 of Heathrow Airport. Good service in hotel as well. We will stay here again when we transit through next time.

Stayed January 2015
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Farrah A, Guest Relations Manager at London Heathrow Marriott, responded to this review, 1 week ago
We are absolutely overjoyed that we provided your best hotel experience while transitting through London! Thank you for staying with us, and we look forward to hosting your next stay!

Kindest regards,

Farrah Azam

Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Munster, Indiana
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Modern and clean hotel very close to Heathrow stayed last day of our family London visit so that it would be convenient to catch flight in am. Easy check in process friendly staff. I would have given 5 except for the cost of Internet .

WiFi is super expensive and even lobby doesn't have a free wifi or a free computer to print boarding pass.

From the hotel to air port (we had terminal 4) still takes 20 minutes in a car. We did not take hotel shuttle (5 GBP person) instead we called ÜBER and paid 9GBP for family of 4 .

Stayed December 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Farrah A, Guest Relations Manager at London Heathrow Marriott, responded to this review, 2 weeks ago
Thank you so much for taking the time to review your recent stay with us!

It is wonderful to hear you had a brilliant stay with us; thank you, also, for particularly commending our brilliant hosts. Your comments certainly do provide motivation to consistently provide the best possible service to our guests!

Marriott now offer complimentary WiFi to all Marriott Reward members who have booked directly through us. We also offer complimentary WiFi in all of our public areas, including the lobby, and our business centre is available to print off boarding passes and check in for flights complimentary.

I do hope we can welcome you back to stay with us next time you are travelling through Heathrow!

Kind regards,

Farrah Azam

Guest Relations Manager
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Prague, Czech Republic
Top Contributor
348 reviews 348 reviews
42 hotel reviews
Reviews in 35 cities Reviews in 35 cities
96 helpful votes 96 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Whenever i am in London i usually stay here partly because it's close to the airport.

Clean, the bed is soft and i had a good night sleep even though it was for about 3 hours.

Excellent service, free coffee & newspapers in the morning

  • Stayed December 2014, traveled solo
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Farrah A, Guest Relations Manager at London Heathrow Marriott, responded to this review, 2 weeks ago
We are delighted to have you as one of our regular guests! Thank you so much for taking the time to share your review; it certainly is important that our guests get the best nights sleep possible, and I am glad our famous Marriott beds are able to ensure this happens!

We look forward to welcoming you back soon.

Kind regards,

Farrah Azam

Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
east yorkshire
Top Contributor
77 reviews 77 reviews
26 hotel reviews
Reviews in 36 cities Reviews in 36 cities
83 helpful votes 83 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Booked in here as had early flight from Heathrow to the states. The hotel is a typical Airport hotel. Don't bother to eat here as the prices are exorbitant. The hotel is obviously used by a lot of flight crews including Emirates.
The hotel does what it needs to but is very expensive in all the extras. 3 hrs parking was £10 which however you look at it is bloody expensive.

  • Stayed January 2015, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Farrah A, Guest Relations Manager at London Heathrow Marriott, responded to this review, 2 weeks ago
Thank you for your review; we certainly appreciate our guest's comments, and encourage feedback in order to consistently provide the best experiences we can.

I do hope we can welcome you back to stay with us whenever your travels bring you back to the Heathrow area.

Kind regards,

Farrah Azam

Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Brunswick
Top Contributor
243 reviews 243 reviews
104 hotel reviews
Reviews in 102 cities Reviews in 102 cities
179 helpful votes 179 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice hotel with friendly and efficient staff. Room clean and a reasonable size. Excellent lounge with very good staff. Shuttle to the airport is prompt and quick. An excellent place to stay after or before a flight. We will return.

  • Stayed September 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Farrah A, Guest Relations Manager at London Heathrow Marriott, responded to this review, 2 weeks ago
Thank you for sharing your experience! We are absolutely delighted that you had a brilliant stay with us, and you are confident of your return to us next time your travels bring you back to Heathrow!

We look forward to welcoming you back!

Kind regards,

Farrah Azam

Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about London Heathrow Marriott

Address: Bath Rd, Hayes UB3 5AN, England
Location: United Kingdom > England > Greater London > Hayes
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Hayes
#3 Business Hotel in Hayes
#5 Romantic Hotel in Hayes
#5 Family Hotel in Hayes
Price Range (Based on Average Rates): $$
Hotel Class:4 star — London Heathrow Marriott 4*
Number of rooms: 393
Reservation Options:
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Also Known As:
Marriott London Heathrow Hotel Hayes
Marriott Hotel London Heathrow
Marriott Hayes
Hayes Marriott
London Heathrow Marriott Hayes, UK - Greater London

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