stayed here for new years eve 2013!
Was greeted fine, although it took a while for our bags to arrive to our room.
We asked for more towels at around 5pm (after taking the kids swimming) and our towels arrived at 11pm (after we had returned from our evening out)
We asked for toilet paper 3 times before it arrived 3 hours later!!
Our breakfast arrived to the room late, and with no beans or condiments, when I called to enquire about these i was practically called a liar and that they were hidden in between the napkins?
we asked for late checkout which we were given untill 1pm, but by midday the key for our room stopped working, my partner qued for ages at reception to get this issue rectified- was told the room wasnt under his name. So i called reception from our friends near by room and was told i need ID to re-issue a room key- and even after I explained to the man that my bags were locked inside the room to which I had no access he wouldnt understand. A bellboy then arrived to escort me to my room, inside the room, i wasnt allowed to touch anything apart from my bag so I could firstly prove my identity! and after being humiliated this way, i received not even an appology!
Finally upon checkout we were presented with a large bill including breakfast which was already paid for!! after kicking up a huge fuss the man (aparently manager) at reception finally called Last minute.com with whome I had booked, and then began asking me for my ref number which I did not have since my phone battery was dead (amusing as I wasnt asked for this on check in?)
finally he gave up and i left the property! NEVER TO RETURN!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.