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“Hotel & Staff & Service” 4 of 5 stars
Review of Ibis London Heathrow Airport

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Ibis London Heathrow Airport
3.0 of 5 Hotel   |   112 Bath Road, Hayes UB3 5AL, England   |  
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Ranked #7 of 11 Hotels in Hayes
GreenLeadersBronze level
Funchal, Portugal
1 review
1 helpful vote 1 helpful vote
“Hotel & Staff & Service”
4 of 5 stars Reviewed January 31, 2014

Hotel located close to Heathrow airport. Stay there for 5 nights and want to thank Mr. Antonio and Miss Beate from the restaurante! Top service! Miss Jolanda from the reception as well very good professional. Was informed that Breakfast open everyday at 4am. This morning had to catch the 04h20am bus to the airport and the Breakfast only open at 04h10. Didn't expect that service in the morning when normally in the evening everything went well.

  • Stayed January 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbisHeathrowGM, General Manager at Ibis London Heathrow Airport, responded to this review, February 4, 2014
Thank you for your kind review, I am delighted that you enjoyed your stay at Ibis Heathrow. I will pass your comments on to Antonio, Beata and Jolanta, and the rest of your team - I know they will appreciate your feedback which will act as encouragement & motivation for them to keep up the good work.

We all look forward to welcoming you back again soon.

Kind Regards,

Richard Lee
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,752 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Bridgend, United Kingdom
1 review
4 of 5 stars Reviewed January 28, 2014

quick check in.clean tidy room.slight smell from toilet though.a lot of noisy kids nearby that were roaming corridors.good location to airport for early flight etc.always use the hotel when flying from/to heathrow

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbisHeathrowGM, General Manager at Ibis London Heathrow Airport, responded to this review, January 29, 2014
Thank you for your feedback, I am pleased that you had a good stay at Ibis Heathrow and we look forward to your next visit.

Kind Regards,

Richard Lee
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
preston, uk
Top Contributor
94 reviews 94 reviews
78 hotel reviews
Reviews in 77 cities Reviews in 77 cities
191 helpful votes 191 helpful votes
4 of 5 stars Reviewed January 28, 2014

We stayed for one night prior to a very long flight.
The location could not be better. It is one kilometer from Terminals 1-3. If you don't want to mess around with luggage and shuttle buses it is a flat rate of £10 door to door by taxi.

Rooms in the hotel are small but clean and comfortable. Sound insulation is excellent. You do not hear aircraft noise. Food in the hotel is reasonably priced and of fair quality. There are a couple of nearby pubs which are better value, but they are about 800m away down a busy road.
Buffet breakfast at the hotel is excellent.

Staff throughout the hotel are friendly and efficient. A particular thank you to Beata in the restaurant. Her service was first class.

Better value for money than the nearby Travelodge

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbisHeathrowGM, General Manager at Ibis London Heathrow Airport, responded to this review, January 29, 2014
Thank you for your review, I am pleased that you had a good stay with us. I will ensure to pass on your comments to Beata and the rest of the team, and I know they will be appriciated.

Kind Regards,

Richard Lee
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gurgaon, India
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 26, 2014

Hotel rooms are small and little bit struggled due to more check in luggages.
Bathtub available but very small.
Advantage is nearer to Heathrow airport.
From Heathrow all modes of transport available to reach Central London

Room Tip: Rooms with nonsmoking
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  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbisHeathrowGM, General Manager at Ibis London Heathrow Airport, responded to this review, January 27, 2014
Thank you for your review. I am pleased that you had a good stay with us, and I hope you will visit us again next time you are in the UK.

Kind Regards,

Richard Lee
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ibis London Heathrow Airport

Address: 112 Bath Road, Hayes UB3 5AL, England
Phone Number:
Location: United Kingdom > England > Middlesex > Hayes
Amenities:
Bar / Lounge Business Center with Internet Access Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Wheelchair access
Hotel Style:
#1 Best Value Hotel in Hayes
#2 Green Hotel in Hayes
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ibis London Heathrow Airport 3*
Number of rooms: 356
Official Description (provided by the hotel):
Ibis London Heathrow Airport is 1km from Heathrow Terminals 1, 2 and 3. Hotel Hoppa H6 to and from the hotel runs every 20 min from 4.15am to 11 pm, GBP 4.50 each way. FREE Local bus service also available from central bus station from 5.30 am to 11.30 pm(no.105, 111, 140, 185). Easy access from the M4 and M25 motorways, 45 min from Central London. Ideal for business stays or weekend breaks, with 351 air cooled rooms, 5 Family/Suites, Restaurant, 24 hour snack bar and private parking. WiFi access available on request. ... more   less 
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Also Known As:
Ibis London Heathrow Airport Hotel Hayes
Ibis Hotel Hayes
Accor London Heathrow Airport
Ibis London Heathrow Airport Hayes, UK - Middlesex

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