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“Great service poor bed” 3 of 5 stars
Review of Ibis London Heathrow Airport

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Ibis London Heathrow Airport
3.0 of 5 Hotel   |   112 Bath Road, Hayes UB3 5AL, England   |  
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Ranked #7 of 11 Hotels in Hayes
GreenLeadersBronze level
A TripAdvisor Member
“Great service poor bed”
3 of 5 stars Reviewed July 18, 2011

The staff were excellent, the location is perfect but the room was awful. The bed is a base like a table, solid, with a mattress added on top. Not very comfortable and not ideal before a long haul flight.
Check-in was great, food in the bar was great and all staff helpful and courteous. Being deaf causes extra problems but everything was dealt with excellently. I am sure an executive room would be better but if you are on your own I would give this one a miss.

  • Stayed July 2011, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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2,754 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Machynlleth, United Kingdom
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210 reviews 210 reviews
95 hotel reviews
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166 helpful votes 166 helpful votes
5 of 5 stars Reviewed July 18, 2011

Stayed here overnight before catching a plane the next morning. Due to an error on our part my friends were in the nearby Aerial Holiday Inn and I think my Ibis room was nicer.

The room did have air con, the bed was clean and the room was comfortable. I did not use any extra services in the hotel. I was not disturbed by aircraft noise overnight.

We ate at a nearby Indian Restaurant within walking distance, turn by the Holiday Inn and its about a 5 minute walk. There is a bowling alley adjacent to the hotel if you have some time to kill, but it is a bit grotty.

  • Stayed June 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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2 of 5 stars Reviewed July 17, 2011

Terrible service and overpriced, but close to airport. Would recommend the Holiday Inn down the road for anyone just needing a hotel close to the airport.

Don't get the broadband package because it doesn't work anyway, and when I ccalled the front desk, they reset it; however, it still didn't work. I tried calling back several times, but there was never any answer.

  • Stayed July 2011
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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A TripAdvisor Member
5 of 5 stars Reviewed July 15, 2011

To those interested,
I stayed at the Bath Road Heathrow IBIS on July 11 and 12.
THe value for money was outstanding and the service was excellent. ASk for Tanya - she will help you out.
She did for me. Two colleagues found themselves stuk without a room for the night. Tanya squeezed them in at a few hours notice at a good rate.
Bob Shaw ( the Room 109 man)

  • Stayed July 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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2 of 5 stars Reviewed July 15, 2011

clean. no air conditioning and was hot. the bed very soft and the matress cover with plastic so it was very hot. the window almost could not open.
the price was fine but we were not confortable

  • Stayed July 2011, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ibis London Heathrow Airport

Address: 112 Bath Road, Hayes UB3 5AL, England
Phone Number:
Location: United Kingdom > England > Middlesex > Hayes
Amenities:
Bar / Lounge Business Center with Internet Access Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Wheelchair access
Hotel Style:
#1 Best Value Hotel in Hayes
#2 Green Hotel in Hayes
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ibis London Heathrow Airport 3*
Number of rooms: 356
Official Description (provided by the hotel):
Ibis London Heathrow Airport is 1km from Heathrow Terminals 1, 2 and 3. Hotel Hoppa H6 to and from the hotel runs every 20 min from 4.15am to 11 pm, GBP 4.50 each way. FREE Local bus service also available from central bus station from 5.30 am to 11.30 pm(no.105, 111, 140, 185). Easy access from the M4 and M25 motorways, 45 min from Central London. Ideal for business stays or weekend breaks, with 351 air cooled rooms, 5 Family/Suites, Restaurant, 24 hour snack bar and private parking. WiFi access available on request. ... more   less 
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Also Known As:
Ibis London Heathrow Airport Hotel Hayes
Ibis Hotel Hayes
Accor London Heathrow Airport
Ibis London Heathrow Airport Hayes, UK - Middlesex

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