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“Great Airport Hotel” 4 of 5 stars
Review of Radisson Blu Edwardian Heathrow Hotel

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Radisson Blu Edwardian Heathrow Hotel
4.0 of 5 Hotel   |   140 Bath Road, Hayes UB3 5AW, England   |  
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Ranked #4 of 11 Hotels in Hayes
Stafford, England
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
“Great Airport Hotel”
4 of 5 stars Reviewed January 13, 2009

We stayed here on New Years Eve before a plane flight on New Years Day. We booked their 15 day car park package as well and we self parked.

The hotel is lovely, staff polite and friendly, room was large and spotless. Nice touch when we arrived was a cake with an iced personalised message on the plate welcoming me to the room, a bottle of wine and a bottle of water. Very comfy bed. Suprisingly quiet due to planes nearby. Party goers made more noise and even this was quiet given the night!

Nice hotel - would stay there again. Hoppa service to airport is £4 each way.

Breakfast in the morning was a buffet - very fresh and lots of choice. Nice service and friendly staff.

  • Liked — nice staff, good breakfast
  • Stayed December 2008, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GavinHeathrow, Gavin Sanders Hotel Manager at Radisson Blu Edwardian Heathrow Hotel, responded to this review, February 27, 2009
Thank you so much for the review , and for your very kind words .
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2,766 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London
Top Contributor
125 reviews 125 reviews
45 hotel reviews
Reviews in 57 cities Reviews in 57 cities
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed January 9, 2009

We have stayed at the hotel three times now. We stay overnight before flying off on holiday. Great start to our holiday every time. OK the drinks can be a bit on the expensive side, but you don't have to spend all night in the bar!

Food in the Bistro restaurant is good. Rooms clean and very comfortable. One thing we like about this hotel is the ability to open windows in the room and get a bit of fresh air, sadly lacking in the Rennaisance Hotel.

We booked a mini cab the night before and was told it would be £8 - Watch out because we were charged £15!

  • Liked — Clean comfortable rooms
  • Disliked — Mini cab booking!
  • Stayed December 2008, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GavinHeathrow, Gavin Sanders Hotel Manager at Radisson Blu Edwardian Heathrow Hotel, responded to this review, February 27, 2009
thank you for the review . I am so pleased you have returned to us , and i do hope you can return again soon in the future .
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Worcester
Senior Contributor
30 reviews 30 reviews
28 hotel reviews
Reviews in 18 cities Reviews in 18 cities
40 helpful votes 40 helpful votes
2 of 5 stars Reviewed December 3, 2008

Stayed overnight on 3rd October, 2008. Special rate of £150 p.night including 15 days parking which was a great bonus as we were flying out to Australia the following day. Room was horrible: outdated and gloomy but in fairness the 2nd floor was being refurbished which is probably completed by now. Excellent meal in the restaurant. Hotel is very well located for Terminal 3.
Staff were not interested in my adverse comments about our room. I complained to a member of staff about the state of our room - he said 'sorry about that, sir' and walked away leaving me in the middle of reception !! When we returned from our holiday we were offered 10% discount by our agents for our next booking which we declined as all we wanted was an explanation and an apology. Might stay again when refurbishment is completed especially at the reasonable rate offered but only for the purpose of access to Heathrow - at least we'll be prepared for their idea of a 5 star hotel !!

  • Liked — Proximity to Heathrow T3
  • Disliked — Grubby, outdated, smelly, gloomy otherwise brilliant !!!!!!
  • Stayed October 2008, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GavinHeathrow, Gavin Sanders HOTEL MANAGER at Radisson Blu Edwardian Heathrow Hotel, responded to this review, January 7, 2009
We appreciate your kind comments regarding our food , and would like to remind everyone once again that we are currently refurbishing our bedrooms to a very high standard . We currently have completed over 120 rooms .
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Europe
Senior Contributor
37 reviews 37 reviews
21 hotel reviews
Reviews in 24 cities Reviews in 24 cities
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed November 25, 2008

Checking in was OK. The service from the staff was not what one would expect for 116 pounds per night. The again, nothing justified the price. The heating didn't seem to work. It was set to 26 degrees celsius but it was freezing. I had no hot water in the shower. I tried all dials and buttons but it just seemed they had run out. When I mentioned this at the reception they just shrugged.
By the way, did I mention that breakfast wasn't even included in the 116 pounds? Well, it wasn't. That would have set me back another 17 pounds! Needless to say I declined.
I was very disappointed. I had the impression they weren't too bothered about their customers being satisfied. Maybe they think their location is enough?

  • Liked — Location
  • Disliked — The price to quality/service ratio.
  • Stayed November 2008, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GavinHeathrow, Gavin Sanders HOTEL MANAGER at Radisson Blu Edwardian Heathrow Hotel, responded to this review, January 7, 2009
I assure you we are deeply concerned about all our customers, and their comments , hense why I respond to everey trip advisor review .

We ddi have an isolated heating problem on that night which effected a small section of the Hotel , and i am sorry that this was not communicated to you , nor your complaint , once raised was handled as I would have liked .
We will try to learn from this
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Montreal, Canada
Top Contributor
209 reviews 209 reviews
132 hotel reviews
Reviews in 121 cities Reviews in 121 cities
213 helpful votes 213 helpful votes
3 of 5 stars Reviewed November 23, 2008

Since I only stayed in this hotel on a stop-over, I didn't have a chance to use most of the facilities of this hotel (fitness club, restaurants, etc.)

So this review is based soly on
The check-in experience
The room and hallways
The business center and parking

This is a massive hotel. You really have to watch the signs or you can get lost

The check-in was ok. You see many different theme restaurants on the way to your room.

The hallways on my 4th floor are quite dark (dark color scheme and not too bright lighting) The carpet look a bit dirty.

My room was very compact. I saw bigger rooms with flat screen TVs posted by other reviewers. My room decor was quite brown.

The GOOD
- Bed was comfortable
- Heating/Ventilation worked well
- The wireless signal was weak, however when I called the concierge, within 5 minutes, they were at my door with a free booster hub (deposit required)
- Kettle with free hot drinks
- Room safe
- Concierge staff is very friendly and helpful

Okay, but some problems
- Wireless signal weak in my room, but corrected quickly
- TV is very small with few channels, and the pay channels are strategically placed in between the free channels
- Sparse amenities in the bathroom
- I needed to make a scan, but it was a Saturday and the business center was closed
- Housekeeping staff had a loud conversation in the halway at 7:30AM outside my door

CONCLUSION
- An OK hotel for a quick stop-over. The rooms and hallways
could be re-decorated in lighter colors and more modern styles to make them feel more spacious (instead of feeling cramped)

  • Liked — The concierge staff
  • Disliked — Cramped room needs a makeover
  • Stayed November 2008, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GavinHeathrow, Gavin Sanders HOTEL MANAGER at Radisson Blu Edwardian Heathrow Hotel, responded to this review, December 4, 2008
thank you for the review ,

I would like you to know that on 13th December a new pay TV service is being installed in our newly refurbished rooms , dramatically increasing the Quality and variety of Movies and in room entertainment facilities available .

Our corridors are dark , but deliberatley so , as many of our customers need to sleep at all hours , and they find this helps , for those customers not so keen on the corridor decor , please bear in mind it is only a corridor , not your room .I can assure you whilst the carpets are dark , they certainly are not dirty.

I am realy gald they liked the free internet service , and we are currently updating the system which will boost the signal even further , and when finished eradicate any weak signal issues , even though these comments are quite rare .
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Copenhagen, Denmark
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
Reviews in 26 cities Reviews in 26 cities
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed November 17, 2008

Stayed one night in a newly refurbished room in November, while on business in the London-area. Arrived late and check-in was fast and very efficient. Staff seemed professional and truly helpful. Have to admit that I didn’t have very high thoughts of Radisson Edwardian, after reading some of the rather awful reviews here on TA. Was therefor very surprised when I check-in and found my room to be stylish and actually pretty excellent! Huge heavenly bed (almost like Westin and Sheraton) with good, comfortable pillows, flat screen-TV, quality towels, proper sized bathroom and working A/C. Came from an overnight layover in Kiev, Ukraine – with no hot water in the entire hotel-building…so Radisson Edwardian was a pleasant surprise. Have never had a more delightful hot shower in my entire life! Also tried the room-service, which was efficient and pretty good. Nothing extraordinaire. Overall a good stay. 4 stars to Radisson Edwardian Heathrow Hotel. I’ll be back!

  • Liked — Heavenly bed and room-design
  • Disliked — Distance to Heahtrow - taxi cost £11
  • Stayed November 2008, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CraigRadBluEd, Manager at Radisson Blu Edwardian Heathrow Hotel, responded to this review, October 15, 2014
Thank you for this review, now we are in 2014, This Hotel has been transformed, We now have state of the art Audio Visual equipment in lovely new Conference Rooms.

The Bedrooms are refurbished & the Restaurants & bars are new.

We are planning to open a Fish & Chip Shop in 2015 too.

You will be surprised at the difference.. Come and see the changes for yourself.

Regards

Craig Lawson
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Canary
Top Contributor
98 reviews 98 reviews
36 hotel reviews
Reviews in 52 cities Reviews in 52 cities
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed November 6, 2008

Good hotel with nice restaurant and friendly staff ideally situated for Heathrow - 2 vodka and tonics £20 though so beware !

  • Stayed October 2008, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GavinHeathrow, Gavin Sanders HOTEL MANAGER at Radisson Blu Edwardian Heathrow Hotel, responded to this review, November 13, 2008
Our bar is a doubles bar , therefore the price of £10.00 is for a double Vodka and mixer.
Single measures are available on request at only £4.00 , plus the mixer, and we feel more than a fair price for a bar of this quality .
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Additional Information about Radisson Blu Edwardian Heathrow Hotel

Address: 140 Bath Road, Hayes UB3 5AW, England
Phone Number:
Location: United Kingdom > England > Greater London > Hayes
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Hayes
#3 Business Hotel in Hayes
#3 Family Hotel in Hayes
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Radisson Blu Edwardian Heathrow Hotel 4*
Number of rooms: 459
Reservation Options:
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Also Known As:
Radisson Hotel Hayes
Radisson Hayes
Hayes Radisson
Radisson Blu Edwardian Heathrow Hotel Hayes, UK - Greater London

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