Stayed overnight on 3rd October, 2008. Special rate of £150 p.night including 15 days parking which was a great bonus as we were flying out to Australia the following day. Room was horrible: outdated and gloomy but in fairness the 2nd floor was being refurbished which is probably completed by now. Excellent meal in the restaurant. Hotel is very well located for Terminal 3.
Staff were not interested in my adverse comments about our room. I complained to a member of staff about the state of our room - he said 'sorry about that, sir' and walked away leaving me in the middle of reception !! When we returned from our holiday we were offered 10% discount by our agents for our next booking which we declined as all we wanted was an explanation and an apology. Might stay again when refurbishment is completed especially at the reasonable rate offered but only for the purpose of access to Heathrow - at least we'll be prepared for their idea of a 5 star hotel !!
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- Also Known As:
- Radisson Hotel Hayes
- Radisson Hayes
- Hayes Radisson
- Radisson Blu Edwardian Heathrow Hotel Hayes, UK - Middlesex