We have stayed in a few airport hotels in our time with varying degrees of success - including one memorabe incident when the hotel lost our car keys and had to saw off our krooklok and replace the keys.... but anyway.. we booked this on the basis we wanted to start our short break off with a nice meal, a comfortable overnight stay, somewhere where our car would not be moved, and all without breaking the bank - and our expectations were exceeded.
It was the customer service which impressed the most. We booked a standard room and received one which had been refurb'ed - no view as such, but that was fine by us. It was luxurious by corporate hotel standards and the bed was one of the most comfortable we have slept in. We heard no airport or hotel sound at all. Our lovely receptionist Jennifer advised we had been selected for a complimentary bottle of wine, which was a nice touch. Service in the bar was personable and friendly. We were given 25% off our restaurant bill - another bonus.
The next day there were unexpected road closures to the airport meaning the transfer buses were not running, but a taxi was quickly arranged for us meaning we were not delayed. On returning to the hotel four days later, our car was still there and untouched - yey! A bonus :-) We wished we had arranged another night's stay!
I would highly recommend this hotel and would return in a heartbeat - but would also recommend potential guests to shop around - we reduced the rack rate price by 50%. But all the little extra touches made it a very pleasant stay indeed. Well done Radisson.
Ask for a refurb'ed room.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wow! I think this review speaks for itself!! Thank you very much for such a wonderful feedback and for recommending us to other potential guests.
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It is a real pleasure to see we exceeded your expectations and you had a comfortable overnight stay with us. I will definitely pass on your kind feedback to all the front desk team, especially to Jennifer who went the extra mile for you. I am also very happy you had a good night’s sleep and found your bed very comfortable.
We look forward to welcoming you back and exceeding your expectations again during your next stay with us. Please do let me know if you need any help with any future reservations and I will make sure you enjoy your next stay as much as you enjoyed this one, or even more!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.