We have stayed in a few airport hotels in our time with varying degrees of success - including one memorabe incident when the hotel lost our car keys and had to saw off our krooklok and replace the keys.... but anyway.. we booked this on the basis we wanted to start our short break off with a nice meal, a comfortable overnight stay, somewhere where our car would not be moved, and all without breaking the bank - and our expectations were exceeded.
It was the customer service which impressed the most. We booked a standard room and received one which had been refurb'ed - no view as such, but that was fine by us. It was luxurious by corporate hotel standards and the bed was one of the most comfortable we have slept in. We heard no airport or hotel sound at all. Our lovely receptionist Jennifer advised we had been selected for a complimentary bottle of wine, which was a nice touch. Service in the bar was personable and friendly. We were given 25% off our restaurant bill - another bonus.
The next day there were unexpected road closures to the airport meaning the transfer buses were not running, but a taxi was quickly arranged for us meaning we were not delayed. On returning to the hotel four days later, our car was still there and untouched - yey! A bonus :-) We wished we had arranged another night's stay!
I would highly recommend this hotel and would return in a heartbeat - but would also recommend potential guests to shop around - we reduced the rack rate price by 50%. But all the little extra touches made it a very pleasant stay indeed. Well done Radisson.
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- Also Known As:
- Radisson Hotel Hayes
- Radisson Hayes
- Hayes Radisson
- Radisson Blu Edwardian Heathrow Hotel Hayes, UK - Greater London