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“No question... I'd stay here again.” 4 of 5 stars
Review of Radisson Blu Edwardian Heathrow Hotel

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Radisson Blu Edwardian Heathrow Hotel
4.0 of 5 Hotel   |   140 Bath Road, Hayes UB3 5AW, England   |  
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Ranked #4 of 11 Hotels in Hayes
Swindon, United Kingdom
Senior Contributor
35 reviews 35 reviews
18 hotel reviews
Reviews in 26 cities Reviews in 26 cities
20 helpful votes 20 helpful votes
“No question... I'd stay here again.”
4 of 5 stars Reviewed January 15, 2013

This is clearly a hotel that trades on its proximity to London Heathrow and therefore seems to be especially geared up to cater for passing guests (what hotel isn't?) who are staying over before heading to or from Heathrow.

I found the room well laid out and very clean.

I stayed on the last Friday before Xmas so the hotel was very busy with both Xmas parties and those heading to check in early the next morning and (even though it was busy) I found all the staff (from check in to the bar) very helpful whether it was arranging the airport transfer coach when I was heading outbound and especially the concierge on my return when I collected my car after 2 weeks away.

Many thanks, I'll be back.

  • Stayed December 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CraigRadBluEd, Manager at Radisson Blu Edwardian Heathrow Hotel, responded to this review, 2 weeks ago
Thank you for this review, now we are in 2014, This Hotel has been transformed, We now have state of the art Audio Visual equipment in lovely new Conference Rooms.

The Bedrooms are refurbished & the Restaurants & bars are new.

We are planning to open a Fish & Chip Shop in 2015 too.

You will be surprised at the difference.. Come and see the changes for yourself.

Regards

Craig Lawson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,283 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (340)
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English first
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 15, 2013

No windows in my room. Was too tired to go back down to reception to change. Contacted customer services and got the reply "thank you for your feedback, we will update your profile with a preference for rooms with a window".

Doesn't seem to make sense to me. Good room for a Heathrow hotel (when they have windows).

Difficult to get there with the hotel hoppa bus. Taxis always seem to be late or reception forgets to book them.

Stayed January 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CraigRadBluEd, Manager at Radisson Blu Edwardian Heathrow Hotel, responded to this review, 2 weeks ago
Thank you for this review, now we are in 2014, This Hotel has been transformed, We now have state of the art Audio Visual equipment in lovely new Conference Rooms.

The Bedrooms are refurbished & the Restaurants & bars are new.

We are planning to open a Fish & Chip Shop in 2015 too.

You will be surprised at the difference.. Come and see the changes for yourself.

Regards

Craig Lawson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
34 reviews 34 reviews
27 hotel reviews
Reviews in 10 cities Reviews in 10 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed January 13, 2013

If you're flying in or out of Heathrow, or just fancy a few days away from it all, I recommend trying this hotel. I arrived early and was checked in and in my room (4th flour) in a matter of 4-5 minutes. Great service in reception! The room was one of the cheaper ones, but it was everything I had paid for. The free WiFi is really good, and it really should be free with any hotel. The selection of TV channels was good, although I didn't really get to see too much TV. ;-) The bar/restaurant was good for a quick bite and a few late night drinks. For getting to and from the airport, no matter which terminal, the shuttle (Hoppa) leaves every 20 mins. and only takes 10-12 mins to get you there. Mind you, it does make two other hotel stops on the way. If you're a group, 3 or more, it could be cheaper to get a taxi though (£10-15). Reception is very good at helping you with either.

  • Stayed December 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CraigRadBluEd, Manager at Radisson Blu Edwardian Heathrow Hotel, responded to this review, 2 weeks ago
Thank you for this review, now we are in 2014, This Hotel has been transformed, We now have state of the art Audio Visual equipment in lovely new Conference Rooms.

The Bedrooms are refurbished & the Restaurants & bars are new.

We are planning to open a Fish & Chip Shop in 2015 too.

You will be surprised at the difference.. Come and see the changes for yourself.

Regards

Craig Lawson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tortola
1 review
4 of 5 stars Reviewed January 12, 2013

This hotel offers excellent value and amenities close to Heathrow. On my most recent trip, checking in on 7 Jan 13 and out on 8 Jan 13 I was disappointed to be charged on departure and then to se a duplicate charge applied to my VISA card on 10 Jan 13. At the time of writing the hotel is still sorting this out. Just a word of caution!

Stayed January 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CraigRadBluEd, Manager at Radisson Blu Edwardian Heathrow Hotel, responded to this review, 2 weeks ago
Thank you for this review, now we are in 2014, This Hotel has been transformed, We now have state of the art Audio Visual equipment in lovely new Conference Rooms.

The Bedrooms are refurbished & the Restaurants & bars are new.

We are planning to open a Fish & Chip Shop in 2015 too.

You will be surprised at the difference.. Come and see the changes for yourself.

Regards

Craig Lawson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, California
1 review
1 of 5 stars Reviewed January 9, 2013

Personal service is what distinguishes a good hotel, and unfortunately the Radisson Blu Edwardian was terrible in the service department. They were inflexible in arrangements, slow on all services, and did not seem to care at all about customer satisfaction. While a good price for a room, don't expect service to go along with that.

  • Stayed January 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CraigRadBluEd, Manager at Radisson Blu Edwardian Heathrow Hotel, responded to this review, 2 weeks ago
Thank you for this review, now we are in 2014, This Hotel has been transformed, We now have state of the art Audio Visual equipment in lovely new Conference Rooms.

The Bedrooms are refurbished & the Restaurants & bars are new.

We are planning to open a Fish & Chip Shop in 2015 too.

You will be surprised at the difference.. Come and see the changes for yourself.

Regards

Craig Lawson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scotland
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 9, 2013

We stayed one night in the Radisson Blu Edwardian before travelling early the next day. The hotel is very conveniently located for the airport with a shuttle bus operating from terminals to the hotel. The hotel was of a very high standard - the staff were very professional and the accommodation was very clean, spacious and of a high standard. We had a nice meal in the restaurant. We managed to get a good deal so the price was great value. If we need to stay at a Heathrow airport hotel in the future, we would choose this hotel.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CraigRadBluEd, Manager at Radisson Blu Edwardian Heathrow Hotel, responded to this review, 2 weeks ago
Thank you for this review, now we are in 2014, This Hotel has been transformed, We now have state of the art Audio Visual equipment in lovely new Conference Rooms.

The Bedrooms are refurbished & the Restaurants & bars are new.

We are planning to open a Fish & Chip Shop in 2015 too.

You will be surprised at the difference.. Come and see the changes for yourself.

Regards

Craig Lawson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cardiff
Top Contributor
66 reviews 66 reviews
25 hotel reviews
Reviews in 24 cities Reviews in 24 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed January 9, 2013

Stayed here for 2 nights and it was great!

The rooms are spacious and comfortable - the bed and pillows were particularly comfortable I had a great nights sleep.

The hotel has excellent facilities and all staff as friendly and helpful.

The bar and restaurants are reasonably price and have a great selection of good and drink choices.

I would recommend staying here.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CraigRadBluEd, Manager at Radisson Blu Edwardian Heathrow Hotel, responded to this review, 2 weeks ago
Thank you for this review, now we are in 2014, This Hotel has been transformed, We now have state of the art Audio Visual equipment in lovely new Conference Rooms.

The Bedrooms are refurbished & the Restaurants & bars are new.

We are planning to open a Fish & Chip Shop in 2015 too.

You will be surprised at the difference.. Come and see the changes for yourself.

Regards

Craig Lawson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Radisson Blu Edwardian Heathrow Hotel

Address: 140 Bath Road, Hayes UB3 5AW, England
Phone Number:
Location: United Kingdom > England > Middlesex > Hayes
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Hayes
#3 Romantic Hotel in Hayes
#4 Business Hotel in Hayes
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Radisson Blu Edwardian Heathrow Hotel 4*
Number of rooms: 459
Reservation Options:
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Also Known As:
Radisson Hotel Hayes
Radisson Hayes
Hayes Radisson
Radisson Blu Edwardian Heathrow Hotel Hayes, UK - Middlesex

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