The hotel itself is in a good location and despite the appearance of the hotel from the outside the inside was better to look at. The reception staff had no personality and are clearly scripted on exactly what to say rather than seeing customers as individuals.
Our room was in the top floor looking towards the runway and was nice enough if not a little retro and dusty in places. Considering how close to the runway you are I was not woken by airplane noise, however this is probably because I lived next to an airport for 23 years!!
The bar was a little odd, too many staff stood in the doorway doing nothing other blocking customers from getting in. Also a 95p service charge was added on to the price of 2 pints. What a joke when you consider that I was not even served at my table. I would love to hear exactly what the service charge was for??
Finally on checking out I was told the my bill would be sent onto me, I've still not had this through. When you consider that I heard at least 3 people complaining that their bills were incorrect, I would very much like to see mine.
All in all, would I stay here again? Probably not, there are other hotels in the area that I'm sure will offer better service and better value for money.
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- Also Known As:
- Radisson Hotel Hayes
- Radisson Hayes
- Hayes Radisson
- Radisson Blu Edwardian Heathrow Hotel Hayes, UK - Greater London