This review is written from a point of view of using a KGB deal. We didn't pay much, therefore our expectations were set appropriately.
Highs to start:
The staff there are really friendly, keen to help, and pass the time of day.
Our room was clean, though tired and in need of redecoration.
The beds are really comfy, and we slept very well, with no traffic noise.
Using the KGB deal, the value was excellent.
The steak night (Steak and a drink for £10) was great value, and the steaks were of good quality.
Breakfast included was adequate, with a range of cereals, fruit, toast, yogurts and drinks.You can also upgrade to a cooked breakfast for £5 supplement.
Bar prices not too expensive for a hotel.
The staff there really try to deliver, however the service needs to improve. The bar staff are also the receptionist and the waiters in the restaurant, so sometimes, the bar is left unattended for quite a while.
Its been mentioned else where, but the showers! I was showering, and after less than 2 mins, the water turned to a trickle and then stopped! When mentioned at Reception, they said that this is something they are working to resolve - they know there's an issue. The bath saved the day however as there was never a shortage of hot water.
We would return at the right price - you just need to remember you are not paying Marriott prices, so don't expect Marriott service and facilities. the majority of the people at the hotel when we were there were also on the KGB deals, and in the large accepted the hotels quirks in good humour!
If you fancy a meal out of the hotel, we recommend the Bay Horse Hotel in Wolsingham (about 10 min drive away) excellent food, massive portions, and good value. (Tip here is NOT to order a starter - you'll be full after the main, especially if you have the burger!!)
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- Also Known As:
- Helme Park Hall County House Hotel And Restaurant
- Helme Park Hall County House Hotel & Restaurant Bishop Auckland, County Durham