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“Should be a 0 for service but isn't one” 3 of 5 stars
Review of Grand Palace

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Grand Palace
Nevill Street, Southport, England
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Ranked #205 of 239 Restaurants in Southport
Price range: $20 - $30
Cuisines: Chinese
Restaurant details
Harrogate, United Kingdom
Contributor
15 reviews 15 reviews
10 restaurant reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
“Should be a 0 for service but isn't one”
3 of 5 stars Reviewed April 1, 2013 via mobile

The waiter was extremely rude. He threw the plates around the table. We were told we could only initially order 1 starter each to avoid any waste which is understandable however we were asked if we wanted anymore starters once we finished our initial starters. The food was average but was edible. When we paid we were not offered the change albeit only 40p but we were adamant they were not getting a tip. Overpriced. I will never eat here again and not should you

    • 2 of 5 stars Value
    • 2 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 3 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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24 reviews from our community

Visitor rating
    6
    3
    4
    2
    9
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Reviewer
3 reviews 3 reviews
3 restaurant reviews
3 helpful votes 3 helpful votes
“Discussing food and service”
1 of 5 stars Reviewed January 13, 2013 via mobile

The service was awful the restaurant was freezing and staff were are no good we at here with our coats on awful food do not eat here

    • 1 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 1 of 5 stars Food
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
southport
1 review
2 helpful votes 2 helpful votes
“Disgusting food and service”
1 of 5 stars Reviewed October 14, 2012

we went to this restaurant for my sons birthday i wish i had read these reviews first was absolutely disgusting food and service abysmal !Never again !

I would definetly advise everybody to avoid this so called restaurant.

Visited October 2012
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
“COLD FOOD !!”
2 of 5 stars Reviewed August 31, 2012

My family have always eaten here over the last 10 years and have never had any complaints , but since the recent "takeover" my family and i have eaten here twice and noticed the change in the quality and quantity of the food. The restaurant was freezing ,we had to leave our coats on, the food was cold and the portions were smaller than we used to have there. An overall dissapointing night out. NEVER , NEVER AGAIN.

  • Visited August 2012
    • 3 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 1 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
“Do not eat here, bad food and even worse service!”
1 of 5 stars Reviewed June 30, 2012 via mobile

We have eaten here in the past and never have we had such terrible service. We were told our party of ten could sit together when we booked over the phone, when we arrived we were sat on 2 separate tables. When our party wanted to order tap water which is legally acceptable - the bar staff refused at first - then gave us only one glass each "and no more"(she told us in a raised voice!)
The food was poor standard, the choice minimal - certainly not good for meat eaters let alone vegetarians! The plates were left to pile up on the table even after asking the staff to kindly clear them - we waited 20 mins and I finally took them to the kitchen myself. The staff simply rolled their eyes and gave you a dirty look if you asked them for anything or tried to help them by stacking plates on your own table! I'm not one to normally complain but I want to express how disgusted we all were and hopefully prevent another family having a lovely day out together spoilt by a bunch of incompetent and rude people. There's plenty better places to spend your hard earned money.

    • 1 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 1 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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