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“Cheap and cheerful ...” 3 of 5 stars
Review of Pontins Southport Holiday Park

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Pontins Southport Holiday Park
2.0 of 5 Resort   |   Shore Road | Ainsdale Beach, Southport PR8 2PZ, England   |  
Hotel amenities
Ranked #29 of 32 Hotels in Southport
wrexham
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Cheap and cheerful ...”
3 of 5 stars Reviewed February 16, 2013

Blue coats do a great job brilliant shows and entertainment .... The camp is clean ... Kids activities a bit pricey ... Skate park 3.00 for 1/2 an hour go karts 4.00 each ... Games zone 5.00 for 1 hour ... Most kids activities are not free but it's so cheap to stay there it s to be expected ..... On the real downside the food is awful .... It's either t chippy which is absolutely disgusting .... They need to changed the oil ...... And cook t food for longer or ... The half board Buffett which is ok ..u can t cook in t SeLF CATERING chalet case nothin works properly .... T oven was broke no shelf in t grill ... Plug for microwave was nt ne where near it .... . It s definitely no haven don t be fooled .i would say to pontins ... Put other choices in for guests to eat out ... I know it s self catering but we all like to eat out during our holiday .... Haven have a chippy ... A pizza place ... Burger King ... Half board ... And t mash an barrel ... Take note we will spend if you provide the choice .

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
southportpontins, Manager at Pontins Southport Holiday Park, responded to this review, February 24, 2013
Thanks for your comments regarding your recent holiday at Pontins. We certainly appreciate your positive comments about the Park and also take note of your negative feedback.
The New Pontins was born in February 2011 and we have seen massive improvements across the board and this will continue both short and long term. We offer great value holidays that the vast majority of our guests really enjoy which is shown by the really busy year we have had and the high proportion of returning guests.
We are continually improving all aspects of the Park from accommodation to food and better and new activities to keep everyone entertained and are confident that we really do offer something for everyone.
Please keep a look out for improvements through our website and look out for special offers and we hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2 of 5 stars
Traveler tips help you choose the right room.   Room tips (559)
Date | Rating
  • English first
  • Any
English first
west midlands
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 16, 2013

As a family we go to Southport Pontins a few times a year both using the sun vouchers and booking direct, the reception team and security are great. The ents team are outstanding, can honestly say that the team last year were superb. Yes the park is dated but then again what do you expect for the time it was built there is more than enough for anyone to do some areas do need looking at. Rooms are clean, grounds are clean, your not going to get five star without paying for it. We have seen some fantastic acts, the mad hatters, lady gaga and many more. As for the last person saying the ents team were stroppy we visited Brean and found Southport team would move mountains for you in comparison. Southport run a full schedule all day except between 3.30 and 6.30, where brean hardly do anything inthe day, kids will never be bored at Southport , the town is beautiful and plenty to do.

Room Tip: now the linen has changed the only difference between club and budget is you get free electricity an...
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  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
southportpontins, Manager at Pontins Southport Holiday Park, responded to this review, February 24, 2013
Thanks for your review of Pontins in Southport; we appreciate you taking the time to write about your time here.
We are pleased that you had a good holiday. The new Pontins was born in February 2011 and since then we have made many improvements. We have invested heavily in refurbishing and refurnishing all apartments and feel that we offer comfortable accommodation at great prices.
We provide fantastic entertainment from our world famous bluecoats and this is complemented by many fabulous visiting cabarets.
We also offer excellent facilities and have greatly increased the number of activities on Park and this has been noticed by a great number of our guests. We have also opened a state of the art computer game zone which is proving very popular this year and provides hi-tech gaming at reasonable prices.
Our food and drink is good value and we offer an excellent choice for half board. Prices in the restaurant range from £3.95 for our eat all you want breakfast through to £5 for a 3 course set dinner. These great prices are complemented by our happy hours at the bar and we are glad that these prices contributed to you having a great time here.
Once again thanks for your review, it is easy to write a negative review and it is most welcome when a guest takes the time to write a positive review. We entertain over 20,000 guests a week during busy periods and the overwhelming majority have a good holiday with no issues and we would encourage anyone who has had a fantastic Pontins holiday to take some time to write a review.
Once again thanks for your review and we look forward to welcoming you back here soon.
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Nottingham, England, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 13, 2013

stayed at this resort 8th till 10th february on what they call the rally with a challet its a bikers do ive been going to bike rallys for 40 years and you do have to make do ect but this one you have to que for your pillows and bed sheets and buy your electric card for five pounds ,get to your challet open the door and the cold hits you, get your card in and its hours befor any sort of warmth becomes apparent the heaters are not very good but the electric meter is wurling around like mad there was vertually no water pressure so could not shower had to make do with a few inches of water in the bath and bought another electric card as we would have been without power all night even so we were froze all night the place was so cold the stick on lino flooring was freezing the bands were good and the beer was a reasonable price altogether like butlins in the 60 s southport town very nice

Room Tip: get upgraded room with electric included if possible
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  • Stayed February 2013, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
southportpontins, Manager at Pontins Southport Holiday Park, responded to this review, February 24, 2013
Thanks for your review of your recent stay here at Pontins and we are sorry you did not enjoy your time here.
We do apologise that you did not enjoy our product but we feel that we offer a great value for money holiday that the overwhelming majority of our guests enjoy. We continue to be very busy and welcome thousands of guests on Park each week and it has been great to receive many compliments and our highest recorded number of re-books on Park.
It is always a concern when a guest does not have a good time and we are sorry that our park did not fulfill your needs or expectations. We have looked at your operational issues and passed the comments to the relevant departments so that they can take action as necessary.
Once again thanks for taking the time to review your holiday.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Southport hotels

2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 13, 2013 via mobile

Kids entertainment is fine. Characters, parties etc were good, kids don't care if its Southport or Florida. Bluecoats friendly. My advice is think about what you're paying and hold your expectations accordingly. The food was very average and choice was poor, not sure if its better main season. Rooms are awful, we had a club room which I'm told is better than some of the others but it was poor. The beds were really uncomfortable, you could feel every spring. Heaters were hit and miss sometimes it was freezing sometimes boiling. Half of the rides and machines in the arcade don't work or are just switched off. Everything just comes over as a bit dated and in need of a spruce up. BUT like I say your kids will be entertained so you pays your money and takes your choice with the other stuff.

  • Stayed February 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
southportpontins, Manager at Pontins Southport Holiday Park, responded to this review, February 24, 2013
Thanks for your comments regarding your recent holiday at Pontins. We certainly appreciate your positive comments about the Park and also take note of your negative feedback.
The New Pontins was born in February 2011 and we have seen massive improvements across the board and this will continue both short and long term. We offer great value holidays that the vast majority of our guests really enjoy which is shown by the really busy year we have had and the high proportion of returning guests.
We are continually improving all aspects of the Park from accommodation to food and better and new activities to keep everyone entertained and are confident that we really do offer something for everyone.
Please keep a look out for improvements through our website and look out for special offers and we hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 13, 2013

we have just arrived back from Pontins Southport, myself, daughter, son in law and 2 grandchildren ( 1 was 6 months old), vouchers from the sun £9.50 each after paying all the extras it was £100 for a 4 night stay. We arrived on Monday the chalet was tiny , dont be fooled its nothing at all like the adverts you see, oddments of crockery, 1 glass between the 4 of us, the shower was pretty good and water was hot. found out when we got there you had to buy electricity cards to run the heating, hot water lights, bought a £5 card and was told it should last till wed, had the heating on Monday night as it was so cold and watched a bit of TV, 6.25 Tuesday morning we heard a large click and all the power had gone off, no heating couldn't even make a drink and no lights, went to reception to get a new electric card and it wasn't open we went again at 7.30 and luckily a cleaner let us in to get one. we turned the heating off tue night when we went to bed to save a bit of electricity and it was very cold, woke up Wednesdat morning to SNOW, we packed up and traveled home. WHEN YOU READ THE BROCHURE IT LOOKS LIKE MOST OF THE CHILDREN ACTIVITIES ARE FREE. but they are not you have to pay for most of them. JUST DON'T GO THEIR unless you like living rough

  • Stayed February 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
southportpontins, Manager at Pontins Southport Holiday Park, responded to this review, February 24, 2013
Thank you for your review of Pontins Southport.
We are sorry you did not enjoy your time here.
We have invested heavily in refurbishment of our Apartments and it is disappointing when standards of cleanliness or maintenance are not met.
Your comments have been directed to our housekeeping team for action so this does not happen again.
We offer great value for money holidays and guest figures and re-bookers are continually increasing and we have provided thousands of families with enjoyable holidays at our new look Park. We have loads of new facilities to keep everyone entertained and the vast majority of our guests have a great time.
Once again we are sorry you did not enjoy yourselves but thanks again for the review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool, United Kingdom
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 12, 2013

we stayed for 2 night and when we got to chalet there was no Pillows, so we asked at reception several times and told they would send someone round with them, so we hung around each time, and still no pillows arrived, so we slept both nights without, and we both had sore necks by the time we left, felt ignored, and let down by overall service and very basics in chalet, equipment.

  • Stayed February 2013, traveled with friends
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
southportpontins, Manager at Pontins Southport Holiday Park, responded to this review, February 24, 2013
Thanks for your review of your recent stay here at Pontins and we are sorry you did not enjoy your time here.
We do apologise that you did not enjoy our product but we feel that we offer a great value for money holiday that the overwhelming majority of our guests enjoy. We continue to be very busy and welcome thousands of guests on Park each week and it has been great to receive many compliments and our highest recorded number of re-books on Park.
It is always a concern when a guest does not have a good time and we are sorry that our park did not fulfill your needs or expectations. We have looked at your operational issues and passed the comments to the relevant departments so that they can take action as necessary.
Once again thanks for taking the time to review your holiday.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cardiff
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 11, 2013

we went to Pontins for a hen weekend, stayed Friday to Sunday. No, I wouldnt take my kids there ...but it was cheap and cheerful for what we wanted. The clue is in the price !!! cost us approx £33 each for a 2 night stay. The breakfast is good value for Money .....however, it is a bit of a con having to pay for electric and bedding when you get there !! .....who would not want electric ??? we did expect basics like this to be included in the price. all in all we had a great time, but then again, we would have a great time anywhere !!! Had I have booked this as a family holiday I would have been very disappointed, very little to do .....chalets small and basic......not very clean........not many staff on.....we waited 45 mins to collect bedding !!!! ...and yes, i agree it is like an old army camp !!! .....if your looking to book this as a family holiday with kids.....i would defo give it a miss, if your looking for a weekend away with the girls/ lads then yes..but defo no longer than 2 nights !!!!

Room Tip: we stayed in the poplar rooms, very basic
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  • Stayed September 2012, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
southportpontins, Manager at Pontins Southport Holiday Park, responded to this review, February 24, 2013
Thanks for your review of Pontins Southport and we are sorry you did not enjoy your stay here.
We have invested heavily in refurbishing all rooms and it is not acceptable when you encounter cleaning and maintenance issues in your accommodation. We are sorry for these problems and will look at ways to ensure these issues do not happen again.
We have lots of entertainment and activities on Park and we are confident that we provide lots to do for children on Park. Our world famous bluecoats take great pride in entertaining our guests and they are backed up by some exceptional visiting cabarets.
We take note of your other issues and we are looking at making more improvements in the very near future and we hope to have a Park that has the best facilities in the area. We welcome up to 3000 guests each night and we hope to provide enough variety and activities to please everyone and we are sorry that you where not satisfied.
However we thank you for taking the time to write your review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pontins Southport Holiday Park

Address: Shore Road | Ainsdale Beach, Southport PR8 2PZ, England
Location: United Kingdom > England > Merseyside > Southport
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #29 of 32 Hotels in Southport
Price Range (Based on Average Rates): $
Hotel Class:2 star — Pontins Southport Holiday Park 2*
Number of rooms: 769
Official Description (provided by the hotel):
The New pontins was born in 2011 following the purchase by Britannia Hotels.Our Managers and Staff are proud to work at Pontins and proud of our recent improvements. All rooms have been refurbished and refurnished and provide a comfortable base for your holiday. We have greatly increased our facilities on Park with loads of free stuff and some activities with a small charge. New this year is our state of the art games room featuring XBOX and PS3 consoles and high speed PC's to satisfy all the gamers amongst you.We have also improved our food service with great value meals in the restaurant at £5 for a 3 course meal and only £3.95 for our famous eat as much as you want breakfast.Then of course we have 3 bars and entertainment venues hosted by our world famous Bluecoats providing everything from bingo to exceptional visiting cabarets including finalists from the X Factor and Britains Got Talent.Plus there is so much to see and do in the surrounding area and we feel that Southport Pontins is a great choice of venue for a great value and entertaining holiday. ... more   less 
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Also Known As:
Pontins Southport Holiday Park Hotel Southport
Pontins Hotel Southport
Pontins Resort Southport
Pontins Southport Holiday Park England

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