Stayed there for 2 nights 7 8 dec with another couple. This hotel was booked 9 months ago and paid for 2 executive suits. It was the worst weekend ever. Rooms were not available and tried to offer us there sister hotel The Prince of Wales is as bad as this hotel. They final founds us some rooms after an hour and moaning to the manager. These rooms were terrible room 402 was suppose to be an executive suit (no way) there were twin beds heating wasn't working and the room was very basic. They pushed the beds together for us and later through the night we realised why there were single beds not double. The ceiling was leaking onto the bed from the main ceiling light and soaked the bed at the bottom. Hotel refused any refund or compensation, we weren't the only ones complaining I think 70% of the guests were due to no heating in the hotel, rooms over booked, correct rooms not given. Most of the guests complained to the managers in the reception and this became embarrassing to them as they didn't know what to tell the guests, so the receptionist took most of the complaints but did nothing about them. The breakfast room isn't big enough for the hotel so most guests had to wait for tables. I will not be staying there again and reading the reviews on here they are all true, they should had sorted them out by now as these complaints go back months and months, but they are getting worst, so get your act together or close down and fix the problems or you will have no guests at all.
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- Also Known As:
- Scarisbrick Hotel Southport, England
- Scarisbrick Southport
- Hotel Scarisbrick Southport