We took my boyfriends grandparents here to the 'restaurant' here as on passing, it seemed like a nice place and good value.
My boyfriend and his grandparents ordered the Xmas menu and I ordered from the normal menu. 2 of the Xmas menu meals were with a starter and main and one with a main and pudding.
On attempting to order our meals we were ignored for 10 minutes while 3 members of staff were faffing in the kitchen. On ordering our meals, we firstly ordered our hot drinks, a coffee, a pot of tea and a latte followed by 2 soups, 3 Xmas turkey meals, a Gammon and egg and an Xmas pudding. A simple request. The latte was forgotten about. As the lady, Lyn I think her name was, faffed some more she took a further 10 minutes to produce said latte. we turned to look at our table to see 2 soups sat there already before we had even got our drinks and before we had even for back to our table. On rushing back to the table so the soup could be eaten while still hot, as I followed, eventually, with the drinks.
As the soups were finished, it took a further 15/20 mins for someone to come and clear the plates away.
A further 20 mins after the plates being cleared, we still had no mains.
We waited and waited and i eventually went to the kitchen to check what the hold up was as it really wasn't busy at all. (4 tables dining altogether.)
The lady, Lyn, said she would check where our mains where. She returned, apologised half heartedly, and said the chef hadnt heard her shout our table.
A further 10/15 mins later, she finally arrived with our main meals. I had ordered the gammon and egg. To my disgust, the egg was raw and still snotty/stringy. As i am pregnant, I could not eat it. I swapped with my boyfriend and ate his turkey dinner and he had my gammon. At no point did anyone come to our table to ask how our meals were. My boyfriend, furious, put the egg to one side (as best as he could move it) to show her and complain.
He finished the chips etc and left to talk to the general manager.
Full of attitiude and self importance, he spoke with my boyfriend in the middle of the hallway in full ear shot of people coming and leaving the hotel. Which made my boyfriend uncomfortable as he didn't particularly want to broadcast our bad experience. As my boyfriend explained the problem, the managr then went onto the kitchen for 20 mins. He came to our table and explained that 'all our eggs are cooked the same way' and that the egg was soft cooked. To my annoyance, I notified the manager that i myself am a qualified chef and there is a big difference between a soft egg and a raw egg. I have worked in the hospitality industry for 3 years. He then explained that I should have asked foe it to be cooked fully (so if you eat here, ask for your egg cooked not raw, make sure you state this!)
The egg i had looked like I had a bad cold and sneezed on my Gammon!!
Anyway, after much persistence, he gave us a refund of £20, although we spent almost £30. I suppose its better than nothing.
Exceedingly bad service, bad practice and some very bad attitiudes. He even had the cheek to say he hoped we returned in the future. Not on your nelly will I return here, even if it becomes free to eat here, next time I'd rather just pop to greggs for a cheap pasty!!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.