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“excellent” 5 of 5 stars
Review of Ramada Plaza Southport

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Ramada Plaza Southport
4.0 of 5 Hotel   |   The Promenade, Southport PR9 0DZ, England   |  
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Ranked #4 of 32 Hotels in Southport
leeds
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
“excellent”
5 of 5 stars Reviewed February 14, 2013

stayed here on 10/02/13 on a DBB deal room 512.excellent hotel with a beautiful spotless room on 5th floor with a view acroos to blackpool. hotel is ideally situated for all of southports attractions i.e. pier,marine lake and the shops. check in was really quick and the young lady and gentleman on reception were really polite and friendly. the room was lovely and felt very luxurious and was spotlessly clean as was all areas of the hotel we saw. we had evening dinner in the restaurant and the food was served quickly and was nice and hot and just to our liking. the 2 young ladies on duty were warm and friendly as was the restaurant manager who was such a pleasant gentleman (sorry didnt get his name} he was so friendly and efficeient and even spent a minute or two chatting to us. breakfast was self serve for us and was excellent.even staff on housekeeping all said good morning as we walked to the lifts. this is definately an hotel i would stay at again and cant wait for our next visit it was such a pleasure - well done ramada plaza xx

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThomasKennedy, Manager at Ramada Plaza Southport, responded to this review, February 21, 2013
Hi Andrea,

Thanks for such a great review!

We aim to exceed the expectations of each induvidual guest and I'm delighted that we achieved our aim during your visit.

We take great pride on our high standards of cleanliness and positive attitude of our team. I will be sure to pass your kind comments onto them all.

We look forward to welcoming you back soon.

Thomas Kennedy
Deputy Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,189 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (383)
Date | Rating
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  • Dutch first
  • English first
  • French first
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English first
Vilassar de Mar, Spain
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed February 13, 2013

Located next to the promenade and with views to the lake, it's an excellent option for a stay at Southport. Lordstreet is 5 minutes walking distance and the promenade along seaside is just on the door.
Rooms are excellent as breakfast and service

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThomasKennedy, Manager at Ramada Plaza Southport, responded to this review, February 16, 2013
Thank you for sharing your experience with us on Tripadvisor.

We are delighted that you enjoyed our hotel location and standard of service and we look forward to welcoming you back soon.

Don't forget to check our website for exclusive special offers.

Thomas Kennedy
Deputy Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cheshire, United Kingdom
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed February 11, 2013 via mobile

Stayed here for 3 nights Feb. 8 till 11th. Been before so knew what to expect, however the first room allocated was 503. Our request for a quiet room must have been overlooked, The appalling noise from the air conditioning unit above on the roof meant we had to be asked to be moved, as there was a function on most rooms were full and we were given 529. Could still here the fans here although not so bad. I would recommend you try to avoid the 5th floor if you can. We ate in the restaurant on the Friday night, and as we had eaten there before and been quite satisfied with the food, we were disappointed this time, tried the set menu, I had lamb which was in true trendy chef style running with blood in the middle. Yuk... The apple crumble desert was stone cold, as if it had just come out of the fridge and the custard was obviously the kind out of a carton or tin. A discrete complaint to the cashier met with an apology but he said he was not authorised to give a discount. The rest of the busy staff were attending to the large party in the function room, perhaps the kitchen staff had been too? Our second visit, such a disappointment so won't be going there again.

  • Stayed February 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThomasKennedy, Manager at Ramada Plaza Southport, responded to this review, February 16, 2013
Thank you for choosing The Ramada Plaza as your preffered choice of accomodation for your recent visit to Southport.

Thank you also for taking the time to review your experience. I'm glad you found our location, service and cleanliness to be of a high standard. However please accept my apologies for the lack of quality you received in our Marine Brasserie. I assure you this is not our usual high standard of quality and I have discussed your concerns with our Head Chef in order to make improvements for our future guests.

I am sorry that you encountered noise disturbances during the night from the air conditioning units. I hope our Night's team assisted you in an efficient and professional manner.

I hope you have not been deterred from staying with us again in future.

Thomas Kennedy
Deputy Manager
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Market Weighton, United Kingdom
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 11, 2013

Just had a great night staying at The Ramada Southport our second visit, The staff were very helpful and very quick if you had any issues even late at night. Nothing was to much trouble.
The rooms were beautiful and very comfy.Nice big baths with lots hot water. Breakfast was good with lots of choice for everyone. We were staying for a function at the Southport Theatre.
Will definitely stay again.

Room Tip: We stayed in a double room is was a good size.
See more room tips
  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThomasKennedy, Manager at Ramada Plaza Southport, responded to this review, February 16, 2013
Hi Polly,

Many thanks for staying with us and for writing a great review about your experience.

Thank you also for your kind comments regarding the positive attitude of our team. I will be sure to pass your review onto them all.

We look forward to welcoming you back soon.

Thomas Kennedy
Deputy Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
16 reviews 16 reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 10, 2013

We stayed here last August. So it was quite simple to book this hotel again.
We were unable to make our trip from London, when the heavy snows fell in January.
The reservation staff were kind enough to move our reservation to February.
Which was fine. I would recommend this hotel to anyone in London, should they want to visit Southport. It's clean,well located and most of all the staff are extreamley helpful.
Even the really cold,rainy & windy weather didn't matter,because we knew we had a really nice comfortable hotel to go back to at the end of the day.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThomasKennedy, Manager at Ramada Plaza Southport, responded to this review, February 11, 2013
Thanks for the great review!

The team and I are delighted that you enjoyed your stay and found our hotel cosy and comfortable. I am even more pleased that you found our team to be friendly, welcoming and ready to help.

We look forward to seeing you soon, thanks again.

Thomas Kennedy
Deputy Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southport, United Kingdom
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 9, 2013

We booked this hotel on a special Ramada B&B deal sent direct to by email , we found the hotel to be superb value for money. Its well located and the room we had had lovely views of the marine lake and coast. The beds are very comfortable and hotel was genarally quiet and we had an excellent nights sleep. The breakfast was good and plenty of choice.

Room Tip: The luxury rooms with seaview are superb if you feel like paying a bit extra
See more room tips
  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThomasKennedy, Manager at Ramada Plaza Southport, responded to this review, February 11, 2013
Hi Paul,

Many thanks for the great review! I'm delighted that we exceeded your expectations and that you found our services and facilities great value for money.

I have passed your comments onto the team and we hope to welcome you back soon.

Thomas Kennedy
Deputy Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ballymena, United Kingdom
Top Contributor
55 reviews 55 reviews
46 hotel reviews
Reviews in 35 cities Reviews in 35 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed February 9, 2013

Well appointed comfortable rooms with plenty of space. Good clean bathroom, shower over bath with brilliant water pressure. Restaurant food very good with very good selection. Breakfast buffet basic although you can order from a good selection. Staff very friendly thought out hotel.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThomasKennedy, Manager at Ramada Plaza Southport, responded to this review, February 11, 2013
Hi Avril,

Thank you for choosing The Ramada Plaza Southport and for taking the time to share your experience with us. I'm glad our rooms, staff and Marine Brasserie exceeded your expectations and we hope to welcome you back soon.

Don't forget to check our website or give us a call for our upcoming special events and packages.

Thomas Kennedy
Deputy Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ramada Plaza Southport

Address: The Promenade, Southport PR9 0DZ, England
Location: United Kingdom > England > Merseyside > Southport
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Business Hotel in Southport
#1 Luxury Hotel in Southport
#3 Romantic Hotel in Southport
#3 Family Hotel in Southport
Price Range (Based on Average Rates): $
Hotel Class:4 star — Ramada Plaza Southport 4*
Number of rooms: 133
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Also Known As:
Ramada Plaza Southport Hotel Southport
Ramada Southport
Ramada Plaza Southport England

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