We stayed at the Broadmead for a three day break booked via a bargain Amazon deal. On arriving at the hotel the first impression is of a slightly tired establishment, however, take more than a superficial look and you will see an efficiently run, privately owned hotel where customer service and cleanliness are paramount.
There were two highlights to our stay; one of which was the Head Waitress, a beautiful Hungarian princess whose mellifluously melodic voice and soulful eyes transmitted her genuine concern that all was well and that we were having a good stay which was in turn backed by exemplary service. The second was the very high standard of food presented for evening meal and of course breakfast in both cases with presentation, quantity, quality and choice being exemplary, so much so that we broke our own rule and ate in every evening rather than sampling fare from further afield in Tenby.
From interest, after our visit, I have read through the whole spectrum of reviews on this establishment presented here and feel moved to comment and put some concerns and criticisms into perspective.
I am puzzled that poor service seems to be the querrulous gripe of some prior guests as this certainly wasn't something we experienced from the chambermaids to the owners.
I agree in that we didn't see much of the owners, probably because they don't have time to schmoose with the customers during service but hey, just this week, immediately prior to our stay at Broadmead, we stayed in a £200 nightly spa hotel and guess what, the food was overpriced crap and no-one came out of the kitchen at that establishment either!!!! Personally, I would hate such facile fawning insincere attention and we were just thankful that the Broadmead team spends their time and finite resources in making sure the hotel is clean and their guests are well looked after.
I must admit that the hotel does look a little tired in places but in mitigation it is reasonably priced comfortable and clean - something I would love to have previously experienced in the average Travelodge!
I suspect that currently, the Broadmead team are battling to meet customer needs before taking stock and doing battle with large swathes of Artex. My council would be for them to carry out some immediate pep up work to aid those who just take the afore mentioned "superficial look". I would probably arrange a coat of masonry paint on the outside, perhaps in a warm tone to mirror some of Tenby's beautiful Georgian architecture. On the inside, I would as a first stage, use lighter more neutral colours in public areas in order to give the decor a more contemporary theme. The simple expedient of perhaps painting the lower corridor walls with a lighter shade that matched the existing carpets would be a good idea as would re-glossing bedroom doors and using consistent, identically style room numbering on those doors. The next part of the plan could be rolled out with Artex elimination and new carpets as resources of time and finance dictate. Whatever you do, engage and keep hold of your current staff team as they are brilliant.
So in summary to any future potential visitors go and give Broadmead a try - it's pretty good as is the scoff. We will be going back again just as soon as we can find another Amazon deal
Book early as Fred Pontin used to say.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.