If the definition of the word 'luxury' is : ''great comfort, especially as provided by expensive and beautiful things '' then I would hesitate to use this in the title of the Old Vicarage's brochure. Very comfortable and clean (unless you are looking at the skirting behind the beds) - a great location with many plus points including comfortable layout and sofas in the living area of the Garden cottage. Very well kept gardens with the added bonus of a large playing field and playground directly opposite the property as well as a great post office/ grocery store a couple of minutes walk away. Lovely walk direct to the beach from the property. The elements that let it down ,as with so many self catering locations were the little things that make all the difference - for example, great to have a large dishwasher in the kitchen, but frustrating to have such a limited supply of inexpensive crockery to really make best use of it. A lack of some really basic kitchen items such a a colander and a decent selection of cutting knives and boards. No excuse really these days when such items can be obtained for minimal costs and are clearly needed for families who choose to holiday in self catering accommodation. With a little thought and a small amount of outlay these types of things could be easily addressed and satisfaction levels would rise enormously. We would certainly consider returning as overall it is a great location and base but we would want to see just a bit more effort put into things to justify the self given title of 'luxury'.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
September 8, 2011
Thank you so much for your review and the many positives we could take from it - we were disappointed that the apartment was not as clean as you would wish as we do take great pride in ensuring cleanliness is a priority - we have discussed the matter with our cleaners and have gone through a review of our cleaning procedures and checks to ensure we have no re-occurance of the dust behing the bed.
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We checked the cupboards and found 14 dinner plates although not all matched - there was a colander, chopping board and a variety of sharp knives - however, if you had raised the issue at the time we would have been more than happy to make sure you had everyhing you required - we do also leave a guest feedback form for such matters to be raised which again was not completed during your stay - we were sorry that you felt our apartments were not of a standard to be called luxury a discription used by many hundreds of guests that we have had since 2004 who continue to return to us on a regular basis - we will continue to invest in improvements for our apartments while at the same time mindful that our pricing needs to give value for money its not always easy to get the balance right.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.