Oh how I wish I'd read the reviews first; if I had I would've saved ourselves a wasted journey.
After booking a weekend for me, mum and pooch,on B&B and evening meal. We arrived on the Friday after a 2 hour drive; naturally being a bit tired we wanted a freshen up and food.
When we arrived we were impressed by the place, until we discovered that we were at the Heywood Mount next door! Backtracking, we saw the sign for Heywood Lodge and pulled into a small car park next to what looked like a private house.
Yes, this was the place!!
We were greeted by a young lad in tshirt and jeans who I assumed was Polish or eastern European. He wanted to show us the hotel but I asked for the room as we were ready to drop!
What we saw of the hotel was very twee and chintzy,and a bit dated.
There was a menu outside the restaurant but when we asked when dinner was, the lad replied that it was closed because the owner was ill. As the brochure stated there was a chef, I queried this; then was told the owner was the chef!!!!
A coule arrived shortly after looking for a place and food too. When we asked to see the owner, he went away and came back to say the owner was ill and couldn't come!!!
We asked where we could find a place nearby to eat but the lad didn't know; so asked if the owner could tell us.
OOOps, big mistake to expect any help! out storms the owner, ranting about how she's had a migraine all day and we should have some sympathy; and she would be cooking breakfast the next day!!!
All we wanted was advice on where else to eat, but she was extremely rude and sarcastic. and she tried to make us sound selfish in wanting some help.
I wasn't going to be spoken to like that, neither was my mum! so we said we wouldn't be staying there with her attitude, and that I wanted my deposit back. She told me I hadn't even paid which was a lie as I'd given my details over the phone when she'd asked for the deposit.
I asked again about the deposit then she ranted "fine fine, you can have it", then stormed off.
How an establishment owner could speak to customers in such an unprofessional rude manner is beyond belief!
I swapped details with the other lady as she'd suggested, in case mrs stone disputed what she'd said about my money.
We ended up going back home that evening as other places were booked solid.
So thanks for a ruined weekend mrs stone, and how you ever got the Welsh Tourist award is beyond us; unless it was for rudeness and sarcasm.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.