My wife and I had booked months ahead for our special two day celebration. The owner took more that 50% as a deposit (not agreed) which we thought quite scandalous. We booked a 4 poster bed with a garden view room. When we arrived it took us about 20 minutes to raise the owner (mid afternoon). She greeted us with distain. We were apparently too early (at 3pm) to check in so we said we would go for a drive. On our return she said she was surprised that we had come back at all. The room was not as agreed. She had put a regular single customer in our room. She denied it until I proved to her what she had written on our deposit note. She said we could have the room on our second night and (pathetically) she would give me an extra roast potato as compensation. She got her own back charging us £26 for two glasses of house wine for the 2 night stay. Her attitude was appalling from the start. It was a disgrace and one not to be repeated.

After a very long drive we eventually drove into the small car park of what looked like a 'Vera Duckworth Establishment'. Out came
'Vera' and she told us to park around the front entrance. We were relieved at this as we assumed the front would be far grander and befit it's 4 star rating - wrong. The stone clad walls and the glass stained front door was a far cry from the 'Country House Hotel' we were expecting. 'Vera' who turned out to be the owner, appeared at the front door and proceeded to give us a tour of her Chintzy
'palace' - we were then shown to our room which although it was a good size it was overpoweringly SMELLY. It had a nasty cheap air freshener machine which kept on puffing out this disgusting toilet smell so much so that with all the windows opened our eyes were watering and my husband was coughing. We then plucked up the courage to tell the owner it was too smelly for us to sleep in - she was not amused and acted as though we had something wrong with us. As the whole house smelt we decide to find somewhere else in Tenby and asked
for a refund, she refused so in the end she found us another room (which was the original one we had booked anyway) which did not smell so much.

We escaped for our evening meal in Tenby but returned in anticipation
for our spa bath - which was the only reason why we booked this hotel
in the first place - needless to say the water pressure was so low that it took almost an hour to fill up - the lights in the bathroom were not working and then when we got in the bath and pressed the buttons - yes, you've guessed it - nothing.... . The final straw was waking up in the morning to see a Brake Brothers van obviously delivering our plastic breakfast.

Marion Stone, the owner, refused to give us any sort of refund even though it cost £148.00 for the night. An absolute disgrace and has put us off ever going to Pembrokeshre again.

Oh how I wish I'd read the reviews first; if I had I would've saved ourselves a wasted journey.

After booking a weekend for me, mum and pooch,on B&B and evening meal. We arrived on the Friday after a 2 hour drive; naturally being a bit tired we wanted a freshen up and food.
When we arrived we were impressed by the place, until we discovered that we were at the Heywood Mount next door! Backtracking, we saw the sign for Heywood Lodge and pulled into a small car park next to what looked like a private house.
Yes, this was the place!!
We were greeted by a young lad in tshirt and jeans who I assumed was Polish or eastern European. He wanted to show us the hotel but I asked for the room as we were ready to drop!
What we saw of the hotel was very twee and chintzy,and a bit dated.
There was a menu outside the restaurant but when we asked when dinner was, the lad replied that it was closed because the owner was ill. As the brochure stated there was a chef, I queried this; then was told the owner was the chef!!!!
A coule arrived shortly after looking for a place and food too. When we asked to see the owner, he went away and came back to say the owner was ill and couldn't come!!!
We asked where we could find a place nearby to eat but the lad didn't know; so asked if the owner could tell us.
OOOps, big mistake to expect any help! out storms the owner, ranting about how she's had a migraine all day and we should have some sympathy; and she would be cooking breakfast the next day!!!
All we wanted was advice on where else to eat, but she was extremely rude and sarcastic. and she tried to make us sound selfish in wanting some help.
I wasn't going to be spoken to like that, neither was my mum! so we said we wouldn't be staying there with her attitude, and that I wanted my deposit back. She told me I hadn't even paid which was a lie as I'd given my details over the phone when she'd asked for the deposit.
I asked again about the deposit then she ranted "fine fine, you can have it", then stormed off.
How an establishment owner could speak to customers in such an unprofessional rude manner is beyond belief!
I swapped details with the other lady as she'd suggested, in case mrs stone disputed what she'd said about my money.
We ended up going back home that evening as other places were booked solid.
So thanks for a ruined weekend mrs stone, and how you ever got the Welsh Tourist award is beyond us; unless it was for rudeness and sarcasm.

I booked a four poster spa room for the evening of our wedding night,
and also specified that i would like the room from eleven am for myself and the bridesmaids to get ready in.

I arrived at the "lodge" just after eleven with all my essentials for the day, obviously including my wedding dress. We were immediatly
told the room i had booked was not available and was shown to a tiny dark room big enough for two people! When we spoke to the owner to inform her that we were not happy, she proceeded to repeat "well what
do you want me to do about it?" she said that the room we had booked was dirty. getting increasingly upset i explained i simply wanted the
room to get ready in and it could be cleaned after, after a big argument (where there was no apology just lots of shouting on her part) we were shown to the room which turned out to be the wrong room! when asked if i could just have the room i booked (six months proir) she replied no there is someone in it! By this point i was crying as bearing in mind i was supposed to be getting ready for my wedding (a happy occasion) seeing me upset she snapped "you have two choices you either take this dirty room or just go home" she was so rude and quite viscous with it,it was so horrible we just wanted to leave. Getting all our things in the car (me still carrying my wedding dress) the hairdresser arrived, as we were explaining to her the situation out storms the owner, shoves my money at me and storms back in!

Her behaviour and attitute is the worst any of us have ever encountered and to have this happen on the morning of my wedding just made it unbearable.

I was not prepared to have her ruin anything so i walked up the road with my dress (hairdresser in tow!) to the HEYWOOD MOUNT HOTEL where they were wonderful. showed us straight to a huge bright deluxe room and charged me less for all my trouble! without them i dont know what we would have done.

So a huge thankyou to heywood mount, but as for marion stone of heywood lodge, you dont deserve such a lovely establishment.

Mrs.Rebecca Nelson