Situated on the sea front the hotel looked very rundown but on checking in found the room to be large and warm which was good considering snowy conditions. I went into town for food early evening and returned looking forward to a nice hot bath. After my bath i picked up one of the folded towels on my bed to find without doubt the most DISGUSTING GRUBBY SOILED towel i have ever found in a hotel room in over 15 years of working away!! After drying myself with he other towel [perfectly clean] i changed and took the offending towel to reception. After ringing the bell the receptionist/barmaid saw me and i showed her the towel,she held it up for inspection and muttered some kind of apology and said she would make sure i had fresh towels in the morning. On checking this morning NO fresh towels were left for me and no one on reception to speak to and on speaking to my work collague she said that her bath was dirty and that one of her towels was very grubbyas well. The only good thing i can report is that a premier inn is being built opposite the hotel which i shall be using in future. I will be contacting the hotel and will post any response i get.

Second time staying here. It's adequate, price is the same for most hotels and B & B's in Tenby. The place needs some real competition to force the standards up. There is no investment in the building or fit out which says it all. I guess times are tough. However I was disappointed with the breakfast which after all only takes effort.

A group of us stayed & were made welcome. Comfortable rooms, almost all with beach/ sea views, if looking a little tired. Catering is good and the bar open late. A close walk to beaches, albeit fairly steep paths, but considered suitable for wheelchairs - just. Plenty of activity inc. bars & shops (mostly gift type) in very close proximity.

When i booked this hotel last minute i hadn't thought about checking the reviews as with every other hotel i have booked in tenby i haven't bothered and had a fantastic experience. After reading the reviews on here i was put off to say the least and dreading the thought of entering this run down, outdated and tired hotel.
When i arrived at the hotel i tried to turn into the car park of the hotel which is about 20 yards from the hotel and behind the royal playhouse cinema to find it was surround by construction fencing and the car park was not in use as they are building a premier inn hotel next door which was a bit of an inconvience as it was hammering down and blowing a gale at the time.
I sent my partner into the hotel and they said to park in the rail station which was a pound for 24 hours and is under cctv aswell as only being a 5 minute walk to the hotel although getting drenched on the way weren't great but i didn't let it get me down as i was in tenby after all.
We entered the hotel and found the reception clean, colorful and full of character, the only bad thing was rain dripping through the window which is acceptable as they are old windows and it was raining heavily and blowing a gale aswell as the hotel bearing the elements on the seafront for all those years. The receptionist was also the barman of the bar adjoining the hotel which was unusual but it didn't bother me and he was very friendly and informative.
We entered our room and were looking for faults straightaway thanks to all the negative comments and found just the one and it's not even worth mentioning. Everything was clean, fresh towels, hd tv with no disruption and no pubic hair in the bathroom plus hot water and a comfortable bed! Also the doors entering to the room were about 15 foot high and looked amazing. The view from the room was outstanding and we were only on the first floor.
The breakfast wasn't great but we were very hungover at the time and all in all it was a very enjoyable stay. Me and my partner are both in our 20's and we would defiantly stay again.