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“Cheap & Cheerful” 4 of 5 stars
Review of Grosvenor Hotel

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Grosvenor Hotel
Wilder Road, Ilfracombe EX34 9AF, England   |  
Hotel amenities
Ranked #16 of 22 Hotels in Ilfracombe
Hailsham, United Kingdom
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
“Cheap & Cheerful”
4 of 5 stars Reviewed February 27, 2014

We booked this through Groupon then saw some of the negative reviews.
On arrival we were given a very warm welcome and showed to our room.
The room was small, although very clean.
The decor was fresh, but the ceiling was showing signs of potential roof problems.
Our room had a bath and plenty of hot water.
All of the staff were helpful, polite and friendly nothing seemed too much trouble.
Negatives: Room was cold.
Bedding still on blankets.
For the price this is a good place to stop.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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321 reviews from our community

Traveler rating
    50
    86
    76
    57
    52
See reviews for
26
189
7
4
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (125)
Date | Rating
  • English first
  • Any
English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed February 20, 2014 via mobile

We were given this as a christmas present via groupon.

Never have given bad feedback before but felt very strongly about this place. We usually make the most out of a bad A situation and have a laugh. Also you except being only a 2 star certain basic things, but damp, mould and not clean is not acceptable. Think these bad rooms are only given to groupon customers.

Couldn't find a parking space as the hotel has only 6⃣ parking spaces.

Arrived there late afternoon and booked In.

We had to climb 3 very narrow flights of stairs. Before we got to our room to.
We opened the door to be greeted by the awful smell of damp and mould. Once in the room it was freezing and the there was mould on the wall all around the bed head, shower room and even in the wardrobe.
The toilet had a small leak, the heater didn't work, and the carpet had a hole and looked dirty.
The bed only had 2 old blankets and a throw. The mattress was cover with plastic. During the night we were frozen and didn't sleep well everything felt so damp.

In the morning we complained about the room. We were offered another room for the which seemed was warmer and a bit cleaner.
We decided to leave and not even stay for that night.
When we told the receptionist about our room and that we were leaving early, he seemed not to care or Apologetic.

  • Stayed February 2014
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Exeter, United Kingdom
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
Reviews in 19 cities Reviews in 19 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed February 19, 2014

Stayed 2 nights on a Groupon deal. Good welcome from Wendy when we arrived. Very helpful as my husband is disabled. Our room was near the lift. Room on the small side but OK as we were only there for 2 nights.Very clean & a very comfortable bed. A few things were a bit "tired" but nothing we would complain about.
Had a meal there the first night. Not much choice but as there was a coach party in not really surprised. Meal nicely cooked though.
Breakfast good.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kent
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 16, 2014

Hotel clean, food very good and staff friendly with nothing too much trouble. The radiator in our bathroom wasn't working but upon reporting this is was on in no time. We had a very difficult journey from Kent and on arrival a welcome cup of tea was waiting for us, much appreciated. Our room was very comfortable, one negative the bathroom is in need of an update and needs renewing but that said it was perfectly useable. The entertainment in the hotel was better than most. If we came to Ilfracombe again we would certainly return to the Grosvenor.

Room Tip: If you want a room with a shower, or a bath instead, you need to request this as some rooms have eit...
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  • Stayed February 2014, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 28, 2013

Basic 2* family run Hotel that could not do enough for you. CLEAN accommodation, EXCELLENT food, From the moment I walked through the door I felt as if I was part of the family, nothing was too much trouble, It was a Christmas stay where Santa called Christmas morning and every resident received a present. The Grande Buffet was spectacular and beautifully presented. Extra bedding was provided when requested by elderly residents. Even though it was the Christmas period the rooms were cleaned and spotless when I arrived and throughout my stay. Entertainment was provided all evenings with a charity raffle and a fancy dress which was a huge success. There is a lift to all floors. This is an old fashioned hotel with old fashioned value family service. I highly recommend it!! Well done to Wendy, Rayner and family xx

Room Tip: If you have mobility problems let them know when you book so that your room will be allocated proper...
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  • Stayed December 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andover, United Kingdom
Top Contributor
50 reviews 50 reviews
11 hotel reviews
Reviews in 26 cities Reviews in 26 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 28, 2013

Our first visit,but what alovely time we had,our thanks go out to Raynor& Wendy,the staff were all really first class,it may be only 2 star but we had 5 star service, oh! such fun all rounded off with a Pantomime on Boxing Day.Our first time in Ilfracombe even in Winter a very nice place
plenty to keep one busy,shall certainly be going back next year,if only for the Fancy dress party,such fun.

Room Tip: We had two rooms on first floor and found it to quiet,being an old hotel we found it quite interimat...
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  • Stayed December 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Notts
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed December 1, 2013

I immediately felt very Welcome in this Hotel. We go on a lot of these Coach Tours as they are just long enough for me! The best thing was - the staff were enthusiastic, caring and made you feel most welcome. Nothing was too much trouble! We had a bath in our room on the top floor (3) and I am disabled. We were with a group so I did not book it. So I went to see the man on reception. He carefully studied what to do then gave me a key to an empty room with a walk in shower. The water was hot, the heating was good and the bathrooms were lovely! Everything was very clean & the beds were warm and comfortable.
On the Wednesday night we had a buffet second to none with food that made your mouth water - you wanted to try everything - it looked so good! Delicious salads, meats, fruits and desserts amazingly arranged to look lovely on the tables. The food was plentiful and delicious. There was a raffle, a cake competition and a Fancy Hat Contest! The entertainment was good and a lot of people enjoyed the dancing - I can't dance, being disabled, but the accompanying music made us have a great time! The kitchen staff gave us everything we asked for and enough tea & coffee - also in our rooms. Very attentive and efficient!
There was ample cupboards and drawers and chairs. We were on the top floor so had no problems with noise or anything else for that matter! Never had to wait long for the lift.
One very small addition that would make it even better would be some sauces for the table - brown sauce and tomato (although we had plenty of fresh tomatoes) or some mayonnaise.
This is a great hotel in a very good location with staff who wish to help and make you have a good break. Well Done!

Room Tip: The very top rooms are more quiet and restful and they are warm & comfy enough!
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  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grosvenor Hotel

Address: Wilder Road, Ilfracombe EX34 9AF, England
Location: United Kingdom > England > Devon > Ilfracombe
Amenities:
Bar / Lounge Free Parking Restaurant
Hotel Style:
Ranked #16 of 22 Hotels in Ilfracombe
Price Range (Based on Average Rates): $$
Number of rooms: 70
Reservation Options:
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Also Known As:
Grosvenor Hotel Ilfracombe, Devon

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