Being part of a group that has visited the hotel more than once a year for a number of years, I have seen the changes with this hotel. Hotel isn't really accurate in that it doesn't have a reception desk, there are now no staff on duty other than in the restaurant when open and it doesn't have a lounge. Well it used to have a lounge with a TV on the first floor but that was now being used as a storage area for old furniture, linen, 2 bicycles and vacuum cleaners.
The hotel was previously known as Dedes and had a good atmosphere and staff that helped you to overlook it's obvious shortcomings. One thing that helped the atmosphere was the large bar at the front of and part of the hotel. The group could have a drink in the bar, go through to the hotel restaurant for an evening meal and then back to the bar for a late night. It was then only a short stagger to ones room. The bar has now been completely separated from the hotel and closed early on the nights we were there!
When the new managers took over earlier in 2011, they really concentrated on the restaurant, changed it to Spanish cuisine, now called 'Gazpacho.' The food was initially excellent when we visited earlier in 2011.
However on our second visit, the choice was more limited, ingredients seemed cheaper and the portions smaller. For example a fish and chips meal. The small portion of fish appeared to have been one fish that had been cut into 3 portions to make 3 meals. This was also noticeable at breakfast. That was pointed out, the waiter denied that was the case after speaking to the chef. Unfortunately the waiter accidentally spilled dirty cutlery over that group member who'd mentioned it at the evening meal that night. He was also the only member of the group who didn't have his wine glass filled the next night.
What has not changed, is the poor state of the accommodation which does not appear to have been updated for many, many years. That is especially true for the carpets, particularly in the stairs and hallways. The furniture (other than mattresses which are fine) is old, tired and dated. For example rooms with baths that are chipped, advocado bath suites, fittings of poor quality. Rooms at the front of the hotel have the street lamps shining in all night along with the noise of rowdy passers by.
The TV's in the rooms were old small portable type CRT sets using digital boxes, set high up on shelves and picking up BBC Wales. The rooms and the linen were clean however.
What was a tired and dated hotel with atmosphere has now become a tired, dated restaurant with separate rooms above, lacking in both atmosphere and value for money. The current managers and staff lack the experience and people skills so necessary in such a trade. I doubt it will survive.
Due to the unfortunate changes and especially after the bar closed early, the group looked around for an alternative bar and found just down the road a better quality hotel at a cheaper price to stay at in the future. It seems speaking with others elsewhere that we are not the only group to have decided not to stay at the Boat House in future. An end of an era. Shame.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.