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“Toal Ignorance.” 1 of 5 stars
Review of The Osborne Hotel

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The Osborne Hotel
Wilder Road, Ilfracombe EX34 9AQ, England   |  
Hotel amenities
Ranked #5 of 22 Hotels in Ilfracombe
Swansea, United Kingdom
1 review
10 helpful votes 10 helpful votes
“Toal Ignorance.”
1 of 5 stars Reviewed July 20, 2011

Booked a 2 night stay for the 15th & 16th July 2011 for my 90 year old mother– in–law (this is not a joke, she is very precious to us) to have what will be possibly be her last holiday ever. The hotel was well recommended for comfort and entertainment and would have been perfect as my Mum-in-Law has trouble walking. W would not have had to trudge up and down the hills of Ilfracombe.
We arrived Friday lunch time after 5 hours of travelling including many stops, and were informed that the hotel was closing for the Saturday due to bus party cancellations and that they had texed us to cancel our booking. We received no such text. They were still open for the night but did not even offer us one night’s stay but palmed us off to another hotel which had no entertainment. So we had to trudge the streets. Imagine my Mum-in-Laws surprise and upset on walking past the hotel on the Friday night and seeing it full of old people like herself, all enjoying themselves. This so-called caring family did not even cross the road to our hotel to apologise or even invite us in for an hour or so. I now know what a leper feels like. I really have never come across such ignorance.

  • Stayed July 2011, traveled with family
    • 1 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
osborneIlfracombe, Owner at The Osborne Hotel, responded to this review, July 25, 2011
After reading your review of your recent experience here at the hotel, as one of its owners I feel it only appropriate to respond.
I should first of all again offer our apologies for the disruption and inconvenience caused to you and your family by the breakdown in communication. Our having to cancel a booking is I assure you a very rare occurence, but as we explained the reason was beyond our control. In the 43 years of the family owning the hotel it is the first time something of this nature has happened, However, we are all in agreement that once is once too often. But I should correct your review as the messages left on your wifes' mobile phone were not as you state text messages but were infact voicemails. We recognise such an action is not seen as appropriate or professional but we were left with no alternative as we had no other means of contacting you i.e. deposit, address or land line telephone number. I realise that it is of no use to you now after the event but we have since implemented new procedures to prevent this happening again.
I feel that once at the hotel, the situation was dealt with professionally. You and your family were offered our apologies and alternative accomodation found for your two night bed & breakfast holiday.Your comments regarding not being invited into the hotel for the entertainment and not receiving a visit from the owners of the hotel begs me to ask the question:- What would your response have been if we had? You left the hotel understandably very angry and upset and by the tone of this review you still are! Wouldn't your suggestions have added more fuel to your fire?
As an ex hotelier yourself, I'm sure you appreciate all the hard work and dedication that goes in to running a successful hotel. We are a family run hotel and as a family we do care about both our guests and the hotel. I'm not sure what else we could have done to appease what was obviously a sensitive and difficult situation.
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154 reviews from our community

Traveler rating
    90
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    17
    4
    2
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • Any
English first
Coventry, United Kingdom
Contributor
18 reviews 18 reviews
17 hotel reviews
Reviews in 13 cities Reviews in 13 cities
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed July 18, 2011

Travelled with our local Coach Cmpany, On arrival we were offered tea or coffee - we needed that after a long trip!! - a very nice touch - the only time we had that was on our P&O cruises!!
You were handed out a card which shows your room number and table number. Very well organsied, bags were taken to your room within 15/20 mins - depending which floor you are on. There is a lift to the third floor, the fouth floor is by some stairs from the 3rd floor. The food and rooms were very good, food was especially good with many choices, and will cater for dietary needs - no problem. After breakfast the waiter will ask you what you want for your evening meal with many choices - this saves food wastage. All food was cooked to perfection, the Chef is part of the family and knows what he is doing.. could not fault it.
Breakfast is at 08:30 and evening meal is at 6:30pm
Our room was on the 4th floor, had a Sea View over roof tops....!! the Gulls were squawking alot, there was 3 baby gulls on a flat roof by us, when it's parents came to feed them you could hear them... (was better than the TV) as they were ready fly whilst we there (11 - 15th July) so once they have gone it should be quiet again..
Tip... READ the book which is in your room, tells you about the Family history and the about Hotel, there is a "Town Plan" in there aswell and other usefull info.... READ IT
The weather was very good whilst we were there, loads of Sun even at 9pm it was hot...
On departure, they ask you leave your bags outside your room by around 7:30am where they are taken down for the coach driver to load up.

Keep up your good work Nick...... best regards to the rest of the Family.

  • Stayed July 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stoke-on-Trent, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 6, 2011

room food entertainment value for money unbelievable with procters coaches.nick and family amazing. best breakfast ever,

  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
osborneIlfracombe, Owner at The Osborne Hotel, responded to this review, July 10, 2011
Thank you for your review, it's always nice to get positive feedback. We are glad you had a good time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stafford, United Kingdom
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed July 5, 2011

the cox family run this hotel and provide an excellent service, the food is varied and is both cooked and served very well.The entertainment is second to none and nik plays a big part in this,dont miss karioke night.Bedrooms and bedclothes are clean and fresh and sleep quality is great, all in all had a super time will most certainly come again

Room Tip: all rooms seemed o/k
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  • Stayed June 2011, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 4, 2011

We stopped by chance at this hotel and what a little gem it was. We received a warm welcome which extended all through our stay. Our room, although reminiscent of staying at your nans, was lovely and clean, crisp white sheets and en suite bathroom also very clean. Room was equipped with all that you needed for your stay. The bar was cosy and the entertainment was good fun, involving the audience with a good old sing along. We shall definatley be back!

  • Stayed June 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
osborneIlfracombe, Owner at The Osborne Hotel, responded to this review, July 10, 2011
Thank you for your lovely review of our hotel. Its great to hear you enjoyed yourself. We look forward to seeing you again soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Swansea, United Kingdom
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 1, 2011

After a long journey we were made a cup of coffee straight away on arrival without even asking. Nick the owner is brilliant with everyone, he’s funny and made us all extremely welcome, that kind of personal touch really made the stay one to remember. The food is all home made and I cannot speak highly enough about all of the meals, they were exceptional. It is a family run hotel where all the staff clearly enjoy their work and cannot do enough for you. We never saw a long face amongst the staff or the owners and their cheerfulness and smiles were wonderful. There was a fantastic atmosphere in the bar during the evenings plus entertainment on the Friday and Saturday which we enjoyed tremendously. Sandy, Nick’s mother, welcomed us when we arrived and also waved us off when we, unfortunately, had to depart. I arranged this trip so that my mother could visit the area where she had grown up and our stay at The Osbourne Hotel made my mother’s holiday very special. My mother enjoyed herself so much that we stayed and extra night.
Thank you Nick, Sandy & family for a holiday to remember.
Sue & Gwen (we will most defiantly be back)

  • Stayed June 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cardiff, United Kingdom
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 29, 2011

Well what can I say... just come back from the best weekend we've ever had and it was all down to the staff. Nick is an amazing host and all the family give 110% The food's amazing and the service cannot be faulted in any way. You really must go there I've been on approx. 15 weekend holidays in the last year and this was the best by far haven't laughed so much in years

  • Stayed June 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Osborne Hotel

Address: Wilder Road, Ilfracombe EX34 9AQ, England
Location: United Kingdom > England > Devon > Ilfracombe
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
#5 Romantic Hotel in Ilfracombe
Price Range (Based on Average Rates): $$
Number of rooms: 53
Official Description (provided by the hotel):
Ideally situated to explore Ilfracombe, The Osborne is a friendly family run hotel offering a warm welcome and fantastic value for money. The hotel has 53 en suite bedrooms, a ballroom, dining room, bar lounge, sauna and small games room.With a wealth of sporting and leisure activities close by the hotel attracts families, couples and groups who enjoy the stunning views and rugged landscape of the North Devon coastline. Our executive chef provides a mouth watering menu of treats with special group menu's available on request. We offer free gun storage for clay pigeon groups, wet clothing storage for surfers, kayak enthusiasts and fishermen, plus nightly entertainment in the bar area. ... more   less 
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Also Known As:
The Osborne Hotel Ilfracombe, Devon

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