Booked a 2 night stay for the 15th & 16th July 2011 for my 90 year old mother– in–law (this is not a joke, she is very precious to us) to have what will be possibly be her last holiday ever. The hotel was well recommended for comfort and entertainment and would have been perfect as my Mum-in-Law has trouble walking. W would not have had to trudge up and down the hills of Ilfracombe.
We arrived Friday lunch time after 5 hours of travelling including many stops, and were informed that the hotel was closing for the Saturday due to bus party cancellations and that they had texed us to cancel our booking. We received no such text. They were still open for the night but did not even offer us one night’s stay but palmed us off to another hotel which had no entertainment. So we had to trudge the streets. Imagine my Mum-in-Laws surprise and upset on walking past the hotel on the Friday night and seeing it full of old people like herself, all enjoying themselves. This so-called caring family did not even cross the road to our hotel to apologise or even invite us in for an hour or so. I now know what a leper feels like. I really have never come across such ignorance.
- Official Description (provided by the hotel):
- Ideally situated to explore Ilfracombe, The Osborne is a friendly family run hotel offering a warm welcome and fantastic value for money. The hotel has 53 en suite bedrooms, a ballroom, dining room, bar lounge, sauna and small games room.With a wealth of sporting and leisure activities close by the hotel attracts families, couples and groups who enjoy the stunning views and rugged landscape of the North Devon coastline. Our executive chef provides a mouth watering menu of treats with special group menu's available on request. We offer free gun storage for clay pigeon groups, wet clothing storage for surfers, kayak enthusiasts and fishermen, plus nightly entertainment in the bar area. ... more less
- Reservation Options:
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- Also Known As:
- The Osborne Hotel Ilfracombe, Devon