I stayed at this hotel with my mother, her first break away from home since my father died. On arrival, the front entrance area was filthy and there was something leaking under the door of the disabled toilet on the ground floor. The bedrooms were adequate, but rather shabby. I put my clothes on the shelf in the wardrobe and it collapsed. There was talc from the prevoius occupant all over the shower screen. The carpets needed shampooing.
Reception had told us that dinner was served 7-9pm. As I had been driving all day and wanted to relax for a while, we decided to go down to dinner at 8pm. However, at 7.45pm the room phone rang and the receptioist asked me when we were coming to dinner as everyone was waiting for us. We went down and I tried to find out from reception what the problem was. The foreign receptionist just looked at me with raised eyebrows. When I asked her what was wrong, she rolled her eyes.
The waiter then led us through the dining room to the same little room off to the side as mentioned in a previous review. When we said we wanted to eat in the main dining room with everyone else, he took us to a different dining area. which turned out to be where the public came for bar suppers. The manager refused to speak to us that evening. The young waiter offered us a complimentary drink.
In the morning, the manager came to speak with us. She "thought we would not want to eat in the main dining room". When I commented on the receptionist's attitude, she said "Monika is never rude - she is Polish".... I hadn't realised it was mutually exclusive. She took her receptionist's word against ours and didn't see what our problem was with the bar supper. She said the food was excellent there. The menu was reasonable for a bar supper, but I don't consider a meal with frozen chips to be excellent.
Hats off to that young barman though - he was embarrassed and was only doing as he had been told to do. In the morning he went to the shop and bought me croissants. My one star for service goes entirely to him!
We had booked for 3 nights but left after 1. I couldn't recomment this hotel to anyone.
- Official Description (provided by the hotel):
- The Duke of Gordon is one of the premier privately owned hotels in the heart of the Scottish Highlands and the Cairngorm National Park,a truly unspoilt and spectacular part of the world. The hotel is one of the few highland hotels that can offer all the home comforts of a modern hotel combined with the traditional charachater and heritage of an old scottish coaching inn. The open log fire welcomes our guests into the warm and friendly enviroment that is the Duke of Gordon Hotel. ... more less
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- Also Known As:
- Duke Of Gordon Kingussie
- Duke Of Gordon Hotel Kingussie, Scotland, UK