2nd visit as part of a coach party and there has been a noticeable deterioration since last year. Booked double room, given a twin. Raised this with the manager whose curt response was "we only have so many doubles" - why ask for room preferences if they can't be met? It was blatant that he had no intention of trying to accommodate our request. At dinner our party of four was offered one space on one table and three on another. When this was refused we were told nothing else was available as tables had to be held for "privates", by this we presumed not from a coach party. This is simply not acceptable, a customer is a customer. Eventually this was resolved, but only after we stood our ground. Rooms were clean but no drawers for storage. Food was acceptable but again not as good as previous. All in all, our impression was that the hotel doesn't "tick" as well as it used to. It seems that corners have been cut to keep prices down, but Cairngorm travel need to remember that repeat business is important business. We would willingly have paid more to get the same service and standards as last year.
- Official Description (provided by the hotel):
- The Duke of Gordon is one of the premier privately owned hotels in the heart of the Scottish Highlands and the Cairngorm National Park,a truly unspoilt and spectacular part of the world. The hotel is one of the few highland hotels that can offer all the home comforts of a modern hotel combined with the traditional charachater and heritage of an old scottish coaching inn. The open log fire welcomes our guests into the warm and friendly enviroment that is the Duke of Gordon Hotel. ... more less
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- Also Known As:
- Duke Of Gordon Kingussie
- Duke Of Gordon Hotel Kingussie, Scotland, UK