We only stayed one night, thank goodness, on 26 May 2007.
A twin room was booked via Laterooms.com, at a rate of £95 instead of the rack rate of £115. and was realy poor value. Unusually we were contacted by the hotel for a £25 deposit to hold the reservation. This was paid, and we arrived late afternoon. We were shown to our room, "Crofters" in the courtyard. We were shown in and the owner then quickly disappeared. No wonder - it was the disabled guest room. No mention of this before. It was newly kitted out, but really small. It was furnished in that 80s style of pink and pine. We had no where to put our suitcase, and only one chair to sit on. Presumably the other small space was for a wheel chair. On entering the en suite, we were extremely disappointed. It was institutional. A tiny was basin, just above knee height, a toilet with no lid, raised for a disabled user and a half curtain over the shower area - no shower tray or anything like that, just a hole in the floor. In effect the walls were covered in fake marble effect ( probably melamine) and an industrial floor. The mirror over the wash basin was small and at chest height.
What made matters worse is this room is in the staff quarters, so you could hear all the comings and goings and smell the smoke from them smoking. The ashtray by the door with cigarette buts was disgusting.
The worst was yet to come!!
When taking a shower, the drain over the shower did not work. It flooded the shower room, and the owner came to investigate, and mopped up, but left the soaking towels over the drain. She informed us that the wash basin had been moved as it had been fitted in the wrong place, and recently moved. Upon leaving us, she said she "would kill the plumber". We were shown the staff shower room, conveniently close, and told the staff would clear it and we could use it. No problems until the following morning. It is not pleasant having to go out of your room to shower. The shower worked, but the drain was blocked. Not only this drain, the toilet in the bedroom en suite and staff shower room were blocked as were the wash basins. A total disaster.
At breakfast we informed the owner. No appology, but a repeat that she would "kill the plumber" and had been too busy to call him the previous night. We used the toilet in the public area of the hotel.
On check, another couple were commenting on poor plumbing with a power shower. We received no appology, no reduction for inconvenience, and handed a leaflet to recommened the hotel and presumably the owners apartment in Marbella.
We do recommend - AVOID AT ALL COSTS.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, People with disabilities, Older travelers, Pet owners, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Other