I visited Kinloch House with friends, and was impressed by the warm welcome we were given, and the excellent menu and service.
On the basis of this visit, I booked again, for different friends, and this time it was very different.
No greeting at the door, in fact we had to go searching to find anyone, and the lady we contacted didn't seem to understand that we had a reservation. We were show into the lounge, but again, no warmth from the lady who took our order. The Hungarian waiter was very polite and friendly, and the meal itself was very good, but these little touches which were missing are very important in making you feel comfortable. We took coffee in the conservatory, but we're surprised to see wallpaper coming off the walls. For such a recommended Hotel I wouldn't expect this, especially as I was with very discerning friends.