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“SHAME ON THEM” 1 of 5 stars
Review of Regency Hotel

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Regency Hotel
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Queens Promenade, Douglas IM2 4NN   |  
Hotel amenities
Ranked #2 of 23 Hotels in Douglas
Lytham St. Annes
Senior Contributor
30 reviews 30 reviews
19 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
“SHAME ON THEM”
1 of 5 stars Reviewed May 12, 2012

We have stayed in their Presidential Suite in 2010 and 2011 and had a lovely time. We booked a New Year break this December in the same Suite and this was confirmed by email from the Hotel. Several weeks later we received an email from the hotel Manager cancelling the reservation. I asked him why and he replied "The reservation has been cancelled and I dont have to discuss the reasons any further". Needless to say, as past guests, we are appalled by this treatment. BEWARE!

Stayed September 2011, traveled with friends
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91 reviews from our community

Traveler rating
    49
    33
    6
    2
    1
See reviews for
5
19
8
50
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • Any
English first
Glasgow
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
Reviews in 25 cities Reviews in 25 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed April 23, 2012

The Regency has an elegance and grandeur which is evident from the minute you walk through the door. Our room was comfortable and well equipped to a very high standard to suit the needs of both the private or business guest. We were lucky to have a room with a marvellous view of the sea and the scenic Douglas promenade. The food is excellent and the staff efficient and willing to go that extra mile if required. We will return.

  • Stayed April 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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reading
Top Contributor
79 reviews 79 reviews
75 hotel reviews
Reviews in 69 cities Reviews in 69 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed February 16, 2012

I've been staying here regularly for a good few years when I am on business. Things I love about it- include the location on the end the prom - the lovely staff who remember my name, the old fashioned Victorian lift and beautiful reception area and dining room. It is good for business as you receive free wi-fi, free soft drinks in your room, rooms are very nice, although over heated, a free newspaper etc. It is great for a business stay - but lovely enough to make a romantic break too.

  • Stayed February 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Isle of Man, United Kingdom
Senior Contributor
48 reviews 48 reviews
20 hotel reviews
Reviews in 31 cities Reviews in 31 cities
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed December 5, 2011

We stayed for one night recently after enjoying a surperb meal in Stephen Dedmans new onsite restaurant,which we wouldhighly recommend.

Sadly our first reaction on seeing our room (no.101) was not favourable the main problem being the slate grey decor and the strange mixture of styles in this huge bedroom.I mean traditional dado rails,modern oak furniture and a weird suspended halogen lighting rail.However every possible need for the business user was provided free of charge as were soft drinks in the fridge.We also found it a little unusual for of this calibre of hotel to only have a duvet on the bed with no counterpane,even Travelodge give you that,so you can lie on the bed without soiling the duvet with your feet.

The bathroom was also of very generous proportions the only downside being the onset of rot to the skirting boards where the shower had been leaking,not appealing!

The staff were very obliging and friendly,nothing being too much trouble.

So if you fancy a traditional style hotel with tartan carpets ,oak paneling,excellent staff and a superb restaurant,then give the Regency a go,but try to get a discount as the price is a little on the high side.

Oh I forgot to mention that you take your chance with parking as the hotel relies on on street parking for guests and trying to negotiate the revolving door,the only way in,with a large case is entertaining to say the least.

Room Tip: Have a look at your room before you accept it,front rooms are much better
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  • Stayed December 2011, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milton Keynes, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed October 21, 2011

I've stayed in the Regency on several occasions in the past couple of months and while the staff and food are outstanding, the rooms I've been allocated really disappoint. On my last visit, I was given the smallest room I've ever had in a hotel and that includes several stays in Paris! Well appointed, yes, but without the space to open a decent sized suitcase.

With the tiny windows open, there was still no air, just the drone of the kitchen extractor fans from 06:20 to 11:30 at night. After 48 hours with the windows open - in October mind - the room was just about at a comfortable temperature.

A real shame as everything else is really well done.

  • Stayed October 2011, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, England
Top Contributor
60 reviews 60 reviews
20 hotel reviews
Reviews in 25 cities Reviews in 25 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed October 7, 2011

We stayed 5 nights recently, not on business (unlike most guests) but on our first visit to IoM, with friends. Would recommend this hotel - comfortable room, helpful and friendly staff, lovely location, bus stop right outside the door to airport, excellent breakfast, and a lift that made us giggle! This hotel has been thoughtfully updated and I loved the tartan carpet.

Room Tip: Ask for a seaside room, the view at low tide and sunrise is worth it
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  • Stayed October 2011, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Walla Walla, Washington
Top Contributor
77 reviews 77 reviews
25 hotel reviews
Reviews in 22 cities Reviews in 22 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed September 16, 2011

Stayed at the Regency for a night in a suite. The room was very nice, especially by IoM standards, and very spacious. The elevator was...interesting. Old-fashioned and narrow, but it got the job done. Breakfast was good. I had a problem with my TV and someone came up in a minute or two to fix it. Definitely recommended if you don't need foot access to the city center or have a car.

  • Stayed September 2011, traveled on business
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Regency Hotel

Address: Queens Promenade, Douglas IM2 4NN
Location: United Kingdom > Isle of Man > Douglas
Amenities:
Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
#1 Business Hotel in Douglas
#2 Romantic Hotel in Douglas
Price Range (Based on Average Rates): $$
Number of rooms: 45
Also Known As:
Regency Hotel Douglas
Regency Hotel Isle Of Man/Douglas

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