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“The Jones' Return!” 5 of 5 stars
Review of Acacia Boutique Hotel

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Acacia Boutique Hotel
Marathon Terrace, Queens Promenade, Douglas IM2 4NH   |  
Hotel amenities
Ranked #20 of 23 hotels in Douglas
1 review
“The Jones' Return!”
5 of 5 stars Reviewed August 3, 2013

When we stayed for 5 nights, back in August 2011. We stayed in the Acacia Suite, and loved every minute of it. The staff were very friendly and helpful. My wife being disabled and recently recovering from an RTA (which only exacerbated her mobility problems) could not manage to get out every day, and while I went to get the photo's, my wife was well looked after. Melody even made a cake for my wife's birthday. Needless to say we are returning in 2 weeks, this time with the children and my mother in law, and we cannot wait to go back, we love the Island and love the hotel and staff!

Room Tip: If you can, go for the suite, it is well worth it, nicely furnished, with a huge bed and the view fr...
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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24 people have reviewed this hotel

Traveler rating
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    6
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    2
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
Lytham St Anne's, United Kingdom
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed July 19, 2013

nice people working in the reception, but certainly not a 4 star hotel, lots of stairs and very tight when taking bags to the rooms, breakfast was excellent and hot,

Room we had was not the best as it was very small and the view of a closed down Hotel/Shop was not the best, I would like to say also that we paid £ 85.00 each evening we stayed two nights no way was this rate a good rate we could have got more for our money elsewhere in Douglas.

Room Tip: Ask for a room without lots of stairs to get to!
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  • Stayed July 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Hartford, Connecticut
Top Contributor
54 reviews 54 reviews
8 hotel reviews
Reviews in 28 cities Reviews in 28 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed July 14, 2013

My sister won a free night here and we stayed recently. We had a sea view with lovely windows that we opened wide to watch everyone on the promenade. Our room was well decorated and the beds were comfy. The breakfast was the best Full English I had on my three week trip around the region. A nice place...hope it succeeds.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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NZ
Top Contributor
536 reviews 536 reviews
43 hotel reviews
Reviews in 109 cities Reviews in 109 cities
197 helpful votes 197 helpful votes
2 of 5 stars Reviewed July 5, 2013

Got the basics? Bed AND breakfast? Weakest property on our current tour fell short of expectations. Very clean & tidy or rating drops a notch. 1st time in over 40 years of staying in B&B's in British Isles, unable to get a cuppa tea with morning 'breakfast'. Seems the nice gentleman in charge of early 'service' can operate a coffee machine but cannot boil water?Travelling on early ferry with taxi ordered for 0650h we departed sans morning cuppa tea. Heavily Sugar laden cereals, pre packaged sugar filled 'danish', sugary yoghurt pre paks comprised the 'Continental breakfast. Poor nights sleep on uncomfortable LOW bed in tiny room. Up two flights of tight steps. View to the rear of property was a coupla walls. Bath was clean as we said, or rating drops a notch. Not value for $, as 80 quid paid in advance would suggest. Relative to other accommodation on I O M in our experience this one falls short of the mark. Get the 'basics' going and might be a better experience? 4 stars? whom we would inquire awarded those?

  • Stayed July 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cardiff, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 30, 2013

A comfortable and well appointed place for sight seeing - close to the electric train for Laxey wheel and Ramsey. The Station pub near the electric train/tram sells local beer and the staff are friendly.
The Acacia boutique was not what I was expecting from the description. It was very clean and comfortable and I had a lovely sea view but I would not rate it 4 star because of the lack of a reception area or lobby or place to "hang out" during the day or arrange to meet friends.

Room Tip: The hotel is over a Thai restaurant so the name of the hotel is not very visible which does not make...
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  • Stayed April 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dunfermline, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed February 19, 2013

Stayed for St. Valentine's night and it turned out SO DISAPPOINTING compared to the photos and initial impression! The room looked very nice but the look was as much as could be relied upon.
The seating area of the bedroom had mould on the walls. This wasn't a small patch around a corner of a window: This was about 10" inches long travelling down the wall.
The bed was actually 2 singles put together and not a double. Both my partner and I kept slipping down the gap created by the omission of a simple mattress topper!
The bathroom was akin to that of a hostel from the 1970's. It was mouldy with cracked tiles, had dust and dirt on the fixtures and even still had the installation sticker on the toilet cistern which had been half ripped off making it look like it was a building site after thought. The ill fitting linoleum was dirty and clearly part of the original bathroom decor.
When we first saw the bathroom, I thought about going to ask to be moved but as the bedroom and seating area had SEEMED so nice, we decided to put up with it. I regretted that decision when after a fantastic evening out along Douglas Prom, we came back and discovered that the bed was not what it seemed. Both of us got very little sleep due to the gap. As it was 2am by the time we came in and discovered this, it would have been futile to try to get moved as we had already spoken to the night porter who was only concerned that we had interrupted his kitchen prep duties.
We had told the staff on booking in that we would come down for breakfast around 9.30 with the kitchen closing at 10am. We were called in our room at 9.10 by the breakfast waitress who asked if we were coming down as they wanted to close the kitchen. We went down for 9.30 and were given breakfast which was served on chipped plates with chipped cups. The tea had been made with water from the hot tap. A delightful touch to go with the soup kitchen crockery.
When I complained and asked about either a reduction or a free night, I was told the owner would be called and to speak to them. The information was then delivered by the breakfast waitress that the owner would not give any recompense for my complaints. I told them that I intended only paying what I considered the room to be worth (£50 of the £75 booked) and was told it was too late as they had already taken the money from my account. I left my mobile number and asked that the owner call me. I have today (19/02/13) called the guest house to be told she must have forgotten and I should call back after 4pm.
I called back and spoke to someone who purported to be Melody Crosby, the proprietor. She basically told me that as I hadn't immediately raised any concerns, they couldn't tell if it was us staying there that had caused the dirt and mould in the bathroom! I then couldn't get a word in edgeways to explain and got the phone put down on me when I wanted her to shut up long enough for me to tell her the full complaint. She got particularly shirty when I asked why the photo of that bathroom hadn't been used in the gallery if she was so proud of it.
Avoid The Acacia unless you can put up with half baked, window dressed shabbiness.

Room Tip: One in another hotel on the prom.
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  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheshire
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed February 18, 2013

I travel all over for my job and have been visiting the Isle of Man for 18 months. Stopping in the Palace (tired buidling, rooms and staff) and the Regency (trying to be upmarket when it clearly isn't) I found this little gem.

Okay so there isn't a lift and this should be borne in mind but there are only 12 rooms and a lift isn't required.

The wireless now works in the rooms (I am currently in room 6 on the second floor and no issues) so really happy, I can even Facetime home (the wife is not so happy when I FT her in the morning as she wakes up :) )

The food in the restaurant is excellent, obviously i have my favourite dinners and 'chilli heat' (go Thai Hot of you like chilliness but be warned, it can be hot).

The rooms at the front are a good size (I can't comment on the others as I haven't stayed in them(, the beds really comfortable and big and all in all I love this place. Not worn out, not ostentatious, just small, well managed and 'nice'.

The staff are all great and try really hard to provide a great service. Shame I only take a continental breakfast as i would be huge if it was a full English every day but on the odd occasion I do (once every 3 weeks or so) it is great.

As I say, I stop here all the time and would recommend the Acacia to anyone.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Acacia Boutique Hotel

Address: Marathon Terrace, Queens Promenade, Douglas IM2 4NH
Location: United Kingdom > Isle of Man > Douglas
Amenities:
Fitness Center with Gym / Workout Room Restaurant Room Service
Hotel Style:
Ranked #20 of 23 hotels in Douglas
Price Range (Based on Average Rates): $$
Reservation Options:
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Also Known As:
Acacia Boutique Hotel Isle Of Man/Douglas

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