We had a wonderful meal at 14 North on Saturday.
Due to a small administrative error, they had got a little mixed up about our booking - mistakes happen, hey? But the manager(s) and her staff were extremely apologetic and went out of their way to make it up to us. They walked us to the pub next door to wait for our table to be ready, where they told us to have whatever we wanted to drink, all on the house.
When our table was ready, the food was impeccable - really delicious, well-presented and from a very tempting selection. The service was first-rate throughout - really friendly and informal and in a pleasant setting.
As a further apology for the mix-up, they didn't charge us for any of our drinks so they totally and utterly made up for the mistake happening in the first place. It really made us feel like valued customers and ensured that we will certainly go back.
Our guests were over visiting us from London and they were pretty sure that they would never get this sort of reaction if a restaurant in London had double-booked itself. Very, very impressive! Thank you!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.