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“Fantastic stay” 5 of 5 stars
Review of Sefton Hotel

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Sefton Hotel
4.0 of 5 Hotel   |   Harris Promenade, Douglas IM1 2RW   |  
Hotel amenities
Ranked #11 of 23 Hotels in Douglas
Douglas, United Kingdom
Top Contributor
62 reviews 62 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
46 helpful votes 46 helpful votes
“Fantastic stay”
5 of 5 stars Reviewed February 17, 2013

Had a most exceptional evening sat 16 feb at this hotel and restaurant.stayed here on the winter DBB deal at £89.00,cannot fault a thing as from start to finish everything swimmingly.Oh having said that there was no swimming pool to use as it was closed for annual maintenance.This seems to be an all year round event as i have been 3 times in 12 months and had the same excuse. Anyway staff are really attentive throughout all areas of the hotel ,in the restaurant the head waiter is to be highly commended for his professional an attentive ways.The food being produce from the gallery kitchens is of the highest standards,Compliments to the chef and his team.So go and treat yourself you can easily spend £89.00 on just a meal these days for sub standard food,without B&B thrown in,so thank you the Sefton hotel & staff.

Room Tip: On DBB hotel will ask if you want to dine in Sir normans or the Gallery restaurant,Sir normans being...
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palacehoteliom, Manager at Sefton Hotel, responded to this review, February 18, 2013
Thank you for taking the time to submit a review of our hotel. We are delighted that you enjoyed your stay with us on our DBB deal and found our staff to be attentive throughout all areas. We have passed on your kind comments to our Chef and Head Waiter and are pleased you found the food to be of the highest standards. We look forward to welcoming you back again in the future.
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346 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (121)
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English first
singapore
Senior Contributor
27 reviews 27 reviews
26 hotel reviews
Reviews in 19 cities Reviews in 19 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed February 12, 2013

This was second stay here after my last visit and this time took the room with balcony and it was good but will go back for my sea facing room on 4th floor next time around.Breakfast as usual was the best as they serve potato filled bread which is similar to the indian Aloo Paratha.

Room Tip: choose seafacing room.
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  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palacehoteliom, Manager at Sefton Hotel, responded to this review, February 13, 2013
Thank you for your review of our hotel. We are pleased you took the opportunity to stay in one of our Atrium rooms, with its own balcony, although we agree the views from our sea facing rooms are indeed special. Thank you for your comments regarding "breakfast" and we look forward to welcoming you back again in the future.
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Manchester, United Kingdom
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
Reviews in 18 cities Reviews in 18 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed February 11, 2013

The Sefton is looking a little tired and could do with a make over throughout. , the cleanliness of carpets in common areas and overall smell of 'carpets in need of a clean', did not give a great impression, although the room I was allocated was reasonable and better than the average .One advantage is that the hotel has its own garage parking in the basement, accessed by a rear road.

Room Tip: ask for a room overlooking the internal atrium
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  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palacehoteliom, Manager at Sefton Hotel, responded to this review, February 13, 2013
Thank you for taking the time to review our hotel following your stay. We are sorry that we did not fully meet your expectations on this occasion. We have noted your comments and will review and address these where possible.
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London, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed January 31, 2013

I have stayed at the Sefton in the past and have had good experiences. This review is not to do with the quality of the hotel as it is good.

I had a room booked for early February as am over for business. Unfortunately the airline I booked with decided to amend my flights and as such my schedule had to be changed and I would no longer be able to stay at the hotel. On calling the hotel to cancel my reservation it turns out that the room I had booked was an advanced bb rate of £117 for a junior suite as opposed to the full price of £130. Some £13 difference.

It is extremely unclear ( and I would like to think I have a good eye for details) on the website that the advanced rates are non refundable. Be warned.

Even with 5 days notice they would not budge an inch on this.

Sadly I wont be getting back my £117 which is a shame. The biggest shame is that I am helping plan a wedding for my brother on the Isle of Man and we had discussed the Sefton as a venue for 88 guests. Looks like we will be going to the Mount Murray now.

Stayed January 2013, traveled on business
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palacehoteliom, Manager at Sefton Hotel, responded to this review, February 1, 2013
Thank you for your comments following your recent stay with us. We are very sorry that you experienced a problem with our booking system/rates and thank you for bringing this matter to our attention. We have launched an immediate review of our procedures and will be in touch shortly to discuss the matter further with you.
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Gisburn, United Kingdom
Top Contributor
59 reviews 59 reviews
13 hotel reviews
Reviews in 30 cities Reviews in 30 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed January 28, 2013

Just returned from having a 2 night weekend break at the Sefton. Due to missing our flights on the Friday afternoon, we arrived slightly later than planned, but when we rang to advise of this the receptionist was very helpful and changed our dinner reservation and helped with bus timetables without prompting. We arrived to a warm and friendly welcome. We had a standard room with a sea view on the 3rd floor which was comfortable and clean. We also liked the traditional building, a nice change from these modern 'boxes' they call boutique. (The bathroom door did stick, but nothing else to complain about). We enjoyed a lovely, peaceful and relaxing time. The service was excellent, the food was excellent (we dined in the Gallery restaurant on both nights) and we felt very comfortable at home. Didn't want to come home. Would definitely recommend!

Room Tip: We enjoyed the promenade and sea views.
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palacehoteliom, Manager at Sefton Hotel, responded to this review, January 29, 2013
Thank you for taking the time to review The Sefton. We are delighted you experienced a warm and friendly welcome by our staff and that you had a peaceful and relaxing stay with us. We are pleased you enjoyed the food at the Gallery Restaurant and found your room clean and comfortable. We look forward to welcoming you back in the future.
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Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 26, 2013 via mobile

I had one of the sea facing rooms which was very roomy. Not a modern hotel, but very clean and comfortable. The staff was very friendly and helpful. Within walking distance from the city centre and easy to get to from the airport if you are driving a hire car. Parking available.

Stayed January 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palacehoteliom, Manager at Sefton Hotel, responded to this review, January 28, 2013
Thank you for taking the time to review The Sefton following your stay. We are delighted you enjoyed our lovely Atrium rooms and our breakfast and found our staff helpful and attentive.

We are sorry that the pool was not working on this occasion but pleased that we were able to provide an alternative.

We look forward to welcoming you back in the future.
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Weston super Mare, United Kingdom
Top Contributor
425 reviews 425 reviews
75 hotel reviews
Reviews in 144 cities Reviews in 144 cities
232 helpful votes 232 helpful votes
5 of 5 stars Reviewed January 18, 2013

The room was fantastic (if you can get a room facing the atrium with a balcony then do so).

The standard hotel breakfast was brilliant with lots of choice including fresh fruit salads and a large range of cooked choices.

The only sad thing was that the swimming pool was closed when we visited - for its annual maintainance : the hotel did however negotiate the free use of a pool at an adjacent hotel for us.

Staff very helpful and attentive.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palacehoteliom, Manager at Sefton Hotel, responded to this review, January 23, 2013
Thank you for taking the time to write a review following your stay at the Sefton. We are delighted that you found the room and breakfast to be of a high standard and our staff helpful and attentive. We are sorry that the pool was not working on this occasion, but pleased that we were able to offer you an alternative. We look forward to welcoming you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sefton Hotel

Address: Harris Promenade, Douglas IM1 2RW
Location: United Kingdom > Isle of Man > Douglas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Douglas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sefton Hotel 4*
Number of rooms: 78
Official Description (provided by the hotel):
A luxurious 4-star hotel in Douglas, close to the capital’s main shopping and business districts, The Sefton combines finely restored Victorian elegance, a modern extension centred round a beautiful indoor water-garden, and the new 5-star quality Sefton Suites. If you want luxury, convenience and tranquillity, The Sefton is the obvious choice. ... more   less 
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Also Known As:
Sefton Hotel Douglas
Sefton Hotel Isle Of Man/Douglas

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