Having had my fill of Douglas guest houses masquerading as hotels I let myself be taken in by the exterior of the Empress. What a let-down. Grumpy staff, room smaller than the bathroom of most 'proper' hotels, exciting view of the side of another building a (very) few metres away (there is mesh between the buildings, presumably to stop disappointed guests from doing themselves an injury when they take that leap .... although, as with almost all IOM hotels that I have tried, I worried about what would happen in case of fire so I suppose the mesh, if strong - and the fact that the windows can be opened - is a plus).
On the upside, my booking quoted free internet but the hotel services guide (in the room ) quotes £2.95 per hour. I was all set to complain but it turns out that there is no charge anymore. They should update their services guide.