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“Superb service!” 5 of 5 stars
Review of The Royal Hotel

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The Royal Hotel
4.0 of 5 Hotel   |   Belgrave Road, Ventnor PO38 1JJ, England   |  
Hotel amenities
Ranked #3 of 9 Hotels in Ventnor
Certificate of Excellence 2014
London, United Kingdom
Senior Contributor
41 reviews 41 reviews
5 hotel reviews
Reviews in 22 cities Reviews in 22 cities
22 helpful votes 22 helpful votes
“Superb service!”
5 of 5 stars Reviewed November 11, 2013

We arrived Friday and found the rooms were very comfortable. Clean and modern bathroom, complete with top quality towels. Great bed and fully adjustable heating. Dinner was top class with perfect service. The staff were 100% accomodating with zero red tape and always smiling. On paying the bill Sunday I was delighted that the extensive bar bill was so reasonable. I have no hesitation in recommending The Royal on every score.

  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheRoyal-Ventnor, General Manager at The Royal Hotel, responded to this review, December 12, 2013
Thank you for taking the time to review The Royal.

We're delighted to hear you enjoyed your stay and hope we have the pleasure in welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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462 reviews from our community

Traveler rating
    322
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    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (120)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
UK
Senior Contributor
48 reviews 48 reviews
22 hotel reviews
Reviews in 27 cities Reviews in 27 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed November 11, 2013

The Royal Hotel is probably not going to be to everyone's taste. I have rated it as very good, and thoroughly enjoyed the service and the excellent breakfast, but the rooms felt a little dated (or "full of character" if you prefer).

Having stayed in a few hotels in Ventnor, the Royal rates well against these - but then you do get what you pay for. The staff are impeccably polite, and the breakfast was superb - and for these reasons I enjoyed my stay. However, the hotel is a characterful set of rooms hidden around corners, and off cul-de-sac corridors. Great if you like the old fashioned dark wood, and dislike the identical doors and straight corridors of modern hotels. The flip side of this is that while there is a truely antique lift, you still need to negotiate a few steps with your bags in order to get to many rooms.

The bedroom itself was on the small side, although it managed to cram in a flat screen TV (with freeview) and a wardrobe alongside the Kingsize bed. The heating certainly worked VERY well on the cold night we stayed. One minor criticism was finding a few strands of the previous occupant's long black hairs around the room and in the bathroom.

In a sop to the 21st century, the hotel does offer internet and free wifi in the public areas (and just about into the rooms).

A small car park is available opposite the hotel, while the larger car park is tucked around the back of the hotel a couple of minutes walk away. The drive in/drive out entrance means you can drop your passengers and luggage at the front door to cut out the walk.

Do be aware that there is a dress code for the restaurant. Sadly I didn't get to eat dinner in the Royal on this trip, but will return for dinner sometime in the future.

The Royal's location is high up on the cliff above town - and if the weather had been better, the views would have been superb. However the walk to the beach is steep and not for those unsteady on their feet, unless you choose to walk the long way through town (but to be fair, Ventnor is not a flat town!) The hotel location is a convenient 5 minute walk to the town centre and the nearest public transport, or a flat 10 minute walk to the Botanical Gardens.

For a treat and to feel special, The Royal definitely offers a traditional experience. For me the jury is out whether I would come back, or if I prefer a more modern alternative. Never say never though.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoyalHotel-IOW, General Manager at The Royal Hotel, responded to this review, December 28, 2013
Thank you very much for taking the time to review our wonderful hotel. We value all of our customers feedback. We are very proud to have such a grand old building which is most definitely full of character. Most of our rooms are accessible using the lift but some rooms do require our guests to negotiate a few stairs and our Porters are always available to help with those heavy bags. I have passed on your comments to our head housekeeper and can only apologise for the stray hairs. We do offer free parking at the hotel but unfortunately our large car park is situated at the rear of the hotel and does require a short walk back around to the entrance.
If there is anything further you would like to discuss regarding your stay with us please do not hesitate to contact me.
Kind regards
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Bedford, United Kingdom
1 review
5 of 5 stars Reviewed November 11, 2013

We were involved in a group festival at the Royal for a weekend this year. The weather was terrible, very wet and miserable, but the staff brought more than a ray of sunlight - they were warm and welcoming throughout, really excellent. From a review of the advance menus, the fare seemed unusual but, in the event, proved to be a very exciting experience. Overall, a very pleasant stay - well done, thank you.

  • Stayed November 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheRoyal-Ventnor, General Manager at The Royal Hotel, responded to this review, December 12, 2013
Thank you for your review.

We're glad you enjoyed your group festival at The Royal and hope we have the pleasure in welcoming you back (hopefully when the weather's slightly better!)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hereford, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 6, 2013

Beautiful hotel.
Well positioned, close to the beach.
The restaurant....Superb dinner!
Breakfast....Excellent.
Very good service.
Loved our stay, the staff were very welcoming and nothing seemed to much! The food is absolutely delicious...First class.
The suite was a little small, however, very comfortable. Our room had a beautiful view over the gardens and swimming pool and beyond...The ocean... Dream Time!

Room Tip: Check if the hotel are hosting a wedding prior to your stay...
See more room tips
  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheRoyal-Ventnor, General Manager at The Royal Hotel, responded to this review, November 8, 2013
Thank you for taking the time to write a review and I hope we have the pleasure in welcoming you back to The Royal.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yorkshire
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 29, 2013

An old fashioned, but suitably modern, sea-side hotel with attention to detail and staff to a level rarely experienced at any price level these days. Friendly, courteous and efficient throughout the stay. The front facing room at the west end was quiet and spacious and had just been refurbished.
In reasonable weather it's a delight to sit on the terrace for afternoon tea, or drinks around dinner time. This hotel is a credit to those responsible for maintaining standards and motivating staff.

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheRoyal-Ventnor, General Manager at The Royal Hotel, responded to this review, November 8, 2013
Thank you for leaving a review and we're glad you enjoyed your stay at The Royal.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
47 reviews 47 reviews
27 hotel reviews
Reviews in 17 cities Reviews in 17 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed October 22, 2013 via mobile

My partner and my good self came to The Royal for my birthday for only two nights All the staff were very helpful and treated us like old friends ( we are not that old ) The lovely Diane greeted us at the restaurant we had the five course ( we highly recommend it ) The food at The Royal is amazing so are all the dining room staff from the moment you sit down for your meal you are treated as if you are the only people in the restaurant
Nothing is to much trouble and they all go that extra mile to make you feel welcome. The bed room was very clean and we had a fantastic view over Ventnor This is our 3rd visit and we can't wait to come back
Thank you to all the staff and management for a wonderful birthday

Stayed October 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheRoyal-Ventnor, General Manager at The Royal Hotel, responded to this review, November 8, 2013
Thank you for your lovely review and we're delighted to hear you enjoyed your birthday celebration at The Royal. We look forward to welcoming you back next time you're visiting the Isle of Wight.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lincoln, United Kingdom
1 review
5 of 5 stars Reviewed October 22, 2013

My wife and I stayed here for a long weekend. We found the hotel to be an absolute delight. Our room was really comfortable and had a fantastic view of the gardens with the sea beyond. We had dinner in the restaurant on a couple of occasions and found the food to be some of the best we have eaten. We loved it so much in fact we stayed in the hotel for lunch on the Sunday. The staff are amazing. So friendly and efficient. They really are a credit to the hotel. I never normally bother to write a review on the places we visit but I felt that I really should on this occasion as we really felt that the Royal is a very special place. A fantastic mix of old world charm and service and modern food and presentation. We shall certainly be back.

Room Tip: It's worth the extra for a front facing garden room, purely for the sunrise over the sea.
See more room tips
  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoyalHotel-IOW, General Manager at The Royal Hotel, responded to this review, October 23, 2013
We all appreciate the time and effort that goes into writing a review, and I am pleased to inform you that the team at the Royal were really proud to read yours. Warm Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Royal Hotel

Address: Belgrave Road, Ventnor PO38 1JJ, England
Location: United Kingdom > England > Isle of Wight > Ventnor
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 9 Hotels in Ventnor
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Royal Hotel 4*
Number of rooms: 52
Official Description (provided by the hotel):
The Royal Hotel is one of the Isle of Wight’s Best Kept Secrets – a refined and elegant historic jewel and a destination for the discerning traveller for more than 150 years. This is the island’s leading AA Four Star hotel.Grand yet intimate, this beautiful early Victorian hotel has 54 bedrooms and is set in sub tropical gardens in the seaside town of Ventnor, on the island’s south coast. ... more   less 
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Also Known As:
Royal Hotel Ventnor
The Royal Hotel Ventnor, Isle Of Wight

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