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“Our Wedding - perfect” 5 of 5 stars
Review of Ventnor Towers Hotel

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Ventnor Towers Hotel
3.0 of 5 Hotel   |   54 Madeira Road, Ventnor PO38 1QT, England   |  
Hotel amenities
Ranked #5 of 10 hotels in Ventnor
West Midlands
Senior Contributor
37 reviews 37 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
13 helpful votes 13 helpful votes
“Our Wedding - perfect”
5 of 5 stars Reviewed June 5, 2011

We have returned today from a weekend away at Ventnor Towers for our wedding. The whole day was amazing in so many ways. Catherine was a fabulous wedding organiser and nothing was too much to be asked for. The team at the hotel were so helpful including helping to accomodate and transport the majority of our guests from the mainland to the island even when they had to use other local hotels.
The hotel is an older building but that adds to its charm and no two rooms are the same. The food was amazing, and we felt welcomed into the hotel as if we were family.
We would like to thank the team - Catherine, John, Pauline and Liz - and we are sorry we do not know the other names - you were all stars and made our day fabulous.

  • Stayed June 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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126 people have reviewed this hotel

Traveler rating
    51
    42
    17
    11
    5
See reviews for
51
42
4
7
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Any
English first
Brighton, United Kingdom
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 30, 2011

My husband booked this hotel from the reports from tripadvisor, I generally book all the hotels as I have worked in the travel industry for a long time and get access to the up to date guide on the hotels. The couple who run the hotel lovely people, but when we got to the main entrance my heart sank, it looked like a very run down and uncared for hotel, very shabby, inside the foyer was alot better, but the bar , and dining room looked like it had been left for over 20 years, very very shabby,.. The website is misleading, obviously my husband had booked because the pictures on there did look great. The outside gardens especially the slope down to the pool were falling down, children could have fallen down through the large broken gaps, I only hope they get this sorted out before the season starts, The breakfast was very good, but a great shame about the hotel, looks nothing like the website, if we had know I would have booked into another hotel

  • Stayed April 2011, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isle of Wight, United Kingdom
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed February 13, 2011

What a lovely stay ! As soon as we arrived, we have been welcome in such a warm way that we felt special.The service is absolutely superb , in the well old school style, it was charming. Yes,the choice of a cream carpet in communal areas is not really wise but the room was bright, clean and comfortable. The Bathroom is a must. You shouldn't take in consideration the never happy and very fussy customers review.(the basement rooms offer you stunning views on the garden) If you choose to stay in a proper Victorian building, built in 1872, you have to expect cracks in the ceiling,and multiple staircases.Let me remind you that if you can enjoy such stunning view, it s because the hotel has been built on the side of a cliff. Please believe me, its a charming place to stay, the traditional breakfast was served with style and kindness and was delicious. It s a lovely "old school" hotel, run by lovely people, far away from the impersonal chain hotels you can find everywhere for more much money.

  • Stayed February 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 7, 2010

We are usually really fussy about where we stay & have been known to cut our holidays short! However, we have stayed here a couple of times now and are already planning our next trip. If you want five star hotel facilities then this isn't for you as it is a small family run business, so if you want a hotel where you are looked after personally and with such care, kindness and friendliness then this is it, they couldn't be more obliging, looking after us and our young children. The gardens are wonderful and our children loved exploring and the freedom they get in the grounds. There is a 'secret' wendy house tucked under an apple tree, full of exciting toys and treasures & in the summer they spent every day in the pool. The main hotel is full of character and is a lovely victorian building with beautiful high ceilings and the most wonderful views across the sea. The snooker room provided an evening of entertainment as did relaxing by the bar while the children played with the well stocked toy box in the lounge. We found the food great and certainly came back a few pounds heavier, even the kids had their own special menu when the daily prepared menu was felt to be too rich for them! We love this hotel and it is the people who make it so wonderful and we are looked after so well and are really looking forward to our next trip back.

  • Stayed October 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
howarthhouse
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed October 23, 2010

My colleague and I arrived at the hotel at 9pm after travelling since 11am that morning. We we're tierd and hungry. we asked the reception if we could order room service only to be told they do not do room service. The receptionist offered to order us a take away which we did. whilst waiting she showed us to our twin room. to get to the room we were led down some stairs to the basement!! The carpets were ment to be cream but they were so dirty and stained they were disgusting and appeared grey! The room was no better, it had an old fashioned tv with indoor ariel that we could not get a picture on at all. the cold water ran warm when we cleaned our teeth! The sink wouldnt drain,it was blocked and The bath had soap scum around the edge from whom ever dared to use it before us! The room was so cold as the heating wouldnt work so we slept in our clothes! We did ask the reception for another room but she said she had none available! Next morning at breakfast there wasnt another sole in the dining room, we ordered breakfast and enjoyed the views. Breakfast came and as my colleague put her first fork full in her mouth she found what I can only discribe as a long thick curly chest hair!! that was enough! when we told the staff, she offered us something else but to be quite honest we couldnt have eaten after that, she left us sitting there with the plate infront of us! We went to pack, I went out onto the patio area to take pictures of the view as it was a lovely day with great surroundings.....unfortunately the patio was covered in dog muck! which I steppin in! Why would the patio area for guests be covered in dog muck?? We left very quickly, the staff didnt even ask if we had enjoyed our stay most probably because they wouldnt have liked the reply! We will never ever stay in this hotel again and i would not reccomend it to anyone, instead I will warn people away from it!

  • Stayed October 2010, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Freshwater, United Kingdom
1 review
5 of 5 stars Reviewed September 18, 2010

This was the fourth time we have stayed at the Ventnor Towers. We have always enjoyed the warmth and friendliness of the owners and staff, who always go out of their way to ensure your comfort . There is a good choice of food on the menu and it is all home cooked in the lovely dining room with sea views. The hotel has a lovely warm, homely feel, we will certainly be going back.

  • Stayed August 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Staffordshire
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 5, 2010

We took a late booking for two double rooms at the bank holiday weekend. Having tried many hotels, we could not get two vacant rooms, only one in each hotel.
Having rang Ventnor Towers Hotel, we found they had 3 rooms available. I now know why!!!!!
On arrival the jury was out - before we entered the building we got the impression of neglect and work needing to be done. We were shown our rooms and found in my in-laws room although having beautiful views, big cracks across the ceiling. Our 'Turret' room at the top of the building (many stairs to climb) obviously had had water leaking in. Paper was hanging off the walls, the turret had odd pieces of wallpaper not matching the rest stuck badly on and peeling at the corners. The bathroom paper had water marks over it and the toilet would not flush waste away. Be had to use the inside of the waste bin to clear this.

As we walked up the several staircases the condition of carpet and walls got poorer by the time we had got to the top a servants quarters would have looked better!!

We decided to stay and see what the food was like. My In-laws had lamb which was so tried and overcooked as to be inedible. We had scampi and chips, which the menu priced at £14 for the main course. The scampi, chips and peas were all frozen, the starter prawn cocktail, was tinned shrimps in a rather bland sauce.

Throughout the hotel, there were cracks, paper hanging off walls the owner mentioned that they had had a heavy storm in the dinning room area and that water had come in, but he forgot to give excuses for the rest of the building. From outside it was obvious by the large cracks in the stone work that major repairs are needed. But we all felt that the owners were ready to take our money but that none of it seems to be ploughed back into maintaining the buildings. Carpets to the stairs of the lower dinning room were very dirty.

We checked out as soon as we got alternative accommodation. We moved to the Royal Hotel, Ventnor, which expensive but superb. But the delux rooms we managed to get at short notice did not cost very much more than Ventnor Towers. On checking out we were charged £87 each per night plus VAT. This was an expensive stay for being in a dump.

Beware of photographs on Websites, Ventnor Towers shows the Turret Room we had and it looks good. How long this was taken I don't know but it certainly does not reflect the actual room.

If you want a good hotel the Royal at Ventnor is wonderful but a bit pricey. A good clean well maintained hotel at a lower price than the Ventnor Towers is the Luccombe Manor in Shanklin where you get good accommodation, excellent food and are not conned!!!.

  • Stayed August 2010, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Ventnor Towers Hotel

Address: 54 Madeira Road, Ventnor PO38 1QT, England
Location: United Kingdom > England > Isle of Wight > Ventnor
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Ventnor
#5 Romantic Hotel in Ventnor
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ventnor Towers Hotel 3*
Reservation Options:
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Also Known As:
Best Western Ventnor Hotel
Ventnor Best Western
Ventnor Towers Hotel Isle Of Wight

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