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“Basic, clean, excellent breakfast” 4 of 5 stars
Review of Marlborough Hotel

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Marlborough Hotel
3.0 of 5 Hotel   |   16 Queens Road | Isle of Wight, Shanklin PO37 6AN, England   |  
Hotel amenities
Ranked #36 of 55 Hotels in Shanklin
Duras, France
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
“Basic, clean, excellent breakfast”
4 of 5 stars Reviewed December 8, 2013

Good value for money, with friendly welcome. The rooms were warm when we arrived and although the restaurant was not open we were given advice on where to choose where to go. The breakfast could not be better , superb choice all fresh ,wonderful service and included in the price.

  • Stayed December 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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79 reviews from our community

Traveler rating
    19
    28
    20
    7
    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Any
English first
Contributor
18 reviews 18 reviews
Reviews in 9 cities Reviews in 9 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 14, 2013

The staff are friendly and welcoming. In regards to the rooms, they need to be updated a little, decent size but the bathroom was on the small side. The breakfast was good. I found it hard to get a internet connection in the room I was staying in, when I did it was slow for me. It was a nice place to stay.

Stayed October 2013
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lymington
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 14, 2013

We stayed here on saturday the 12th and sunday of october....the hotel is so clean ,our room was lovely and warm ant the breakfast was amazing....everything you could possable want....The owners were so nice and made us feel very welcome...We will certainly be coming here again...Great value for money....

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Manchester, United Kingdom
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 12, 2013

My sister and I have just spent 4 nights at the Marlborough Hotel with a coach party.The food was excellent as was th entertainment in the evenings,(particularly the quiz)Manager and staff ,all very pleasant and hard working,We had room 22 which needs some readjustment re.the bathroom,which was totally inadequate,too small and badly designed.

Room Tip: Ask to see your room before occupancy
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  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derbyshire
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed August 11, 2013

i said last time i would come back again so this is our second visit to the marlborough hotel . there has been improvements since last year and work is ongoing . our room was very good , clean with balcony and small view of the sea and overlooking the nice garden . the food was good and lots of choice as before, my husband enjoyed his meat meals, the fish in my meals was not so good very thin and tasteless but the sauces that they came in was delicious , next time i will order meat and pass it over to my husband and just have the veg and gravy . there was a couple of annoyances with the serving of the food, all the food was chosen the night before ( so as not to waste cooking more than was wanted) , we were always first or near to through the door but although we were close to the kitchen, tables were served before us, one time some people were finishing their main course before our glass of juice arrived , i didn't think it too much of a problem till coffee was served to the table next to us then she walked passed us and the next table got theirs , ours arrived when most people were getting up to go , it did feel it was like pick a table and give bad service and it was our turn . my husband only eats ice cream for pudding, one day it was not on the menu so he did not have any pudding at all only to see the next table had ice cream , not very fair is it , if you don't put ice cream on the menu that day then don't serve it to others . we did not say anything as we could see the older guests were changing what they wanted such as i don't want a egg, or no gravy on my dinner or could we have bread instead of toast, this must have been a problem for the people who were cooking and plating up . yes, i would say come to this hotel it is nice and in a nice quiet resort , i will try it again in a few years time and read the reviews on trip adviser first before i book again

Room Tip: choose top floor at the front of the building , there is stairs but less foot traffic by the door so...
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Yorkshire
Top Contributor
77 reviews 77 reviews
69 hotel reviews
Reviews in 70 cities Reviews in 70 cities
73 helpful votes 73 helpful votes
3 of 5 stars Reviewed August 9, 2013

We stayed in July 13 at this hotel and upon arrival the 1st problem was the cases. They insisted taking these to the rooms but took around 40 minutes for ours to arrive leaving little time to get changed and freshen up before dinner on the 1st night, The room had a terrible view overlooking some old backyard and other properties and the bathroom could do with a lick of paint and a tidy up but overall the hotel was pleasant if indeed in need of some renovations which I understand are being carried out at the moment. Location was excellent although Shanklin wasn't for us. The rooms were cleaned daily and they opened the windows each day to air the room out - something again wasn't ideal - I can understand the need to do this to air the room but this then led to bugs coming in so on our return after being out all day to fight off swarms of flies etc in the room. The walls can be a little thin too - if someone wishes to watch TV you can hear it through the wall very clearly as you can their conversations. The star of the stay was the food. This was excellent and cannot be faulted. We always had plenty of choices and the quality and quantity were excellent. The bar was reasonably priced and all staff pleasant. Overall i'd give this hotel 3.5 if you could on the scale out of 5 but as it only allows for the options of full points we chose 3 out of 5 for a rather average seaside hotel. Would I stay here again - yes I would if the price was right

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed August 3, 2013

On arriving at the Marlborough the garden area was tidy and presentable, but the building itself was very shabby looking, inside doors were half painted and the stairs to the first floor were painted white and dangerous for people with poor mobility and not wearing appropriate footwear.
The shower.... haha what a laugh!! Took 25 mins to have a shower and wash my hair, the water was stopping and starting and going from very hot to cold in an instant, again not good for the elderly or children.
The food on the first night was terrible with most of our party around 40 of us sending it back, YOU DO NOTget a buffet meal when on a coach party, the food looked like it had come from JACK FULTONS cheap and horrible, no mash no sauté nothing just the same every night small roasted potatoes. The food did get better as the week went on after our rep complained but not alot of choice, the family in our group consisting of 2 children had to eat out as the hotel wouldn't put anything on the menu that the children would have enjoyed. Our waitress was lovely and went all out to try and please but one of the other waitresses stood chewing gum and just didn't really appear to enjoy her job. Miserable!!
On our final morning all the milk on our tables had to go back.SOUR!!!!
I will not be using this hotel again and the reviews that other guests have put on. Are you sure its the same hotel. I don't think so!!!!!
The Marlborough could be a lovely hotel but needs lots of t.l.c and money spending on it.

  • Stayed July 2013
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
22audi22, Public Relations Manager at Marlborough Hotel, responded to this review, August 6, 2013
thank you for your comments , and we are sorry we didn't meet your expectations on this occasion , however given the fact that your stay was part of a coach party and half price was charged for your children and your partner as the coach driver didn't even paid there shouldn't be a reason for your silly comments , here at the Marlborough Hotel we offer excellent service good standards and value for money either one is travelling on a coach trip or individually . all of our food is tasty and freshly prepared using local ingredients and unfortunately we do not serve JUNK FOOD , as you kept asking these to be served ! yes we do not do a children's menu simply because don't serve Junk Food ! Your lack your understanding and knowledge ref. your remarks about the hotel being run down is just stupid , one can clearly see that the hotel is presently being refurbished in stages , it doesn't take a genius to figure that out ! as for the hot water and shower , we have no record of you making a complaint had you made one something would have been done immediately . other guests on this tour were very happy and recommendations have been received .
The Management
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Additional Information about Marlborough Hotel

Address: 16 Queens Road | Isle of Wight, Shanklin PO37 6AN, England
Location: United Kingdom > England > Isle of Wight > Shanklin
Amenities:
Bar / Lounge Beach Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
#13 On the Beach Hotel in Shanklin
Price Range (Based on Average Rates): $
Hotel Class:3 star — Marlborough Hotel 3*
Number of rooms: 20
Official Description (provided by the hotel):
The Marlborough Hotel is a cosy hotel located just a few minutes walk from the beach, Shanklin Old Village and main shopping area offering friendly service, excellent comfort and good value for money. The fully licensed Bar & Lounge serves a variety of snacks and local beers real ales wines and the usual latte cappuccino .There is a large car park onsite and a pleasant garden where you can relax and soak up the sun. Free Wi-Fi is available . Non smoking hotel . Our Staff are fluent in Portuguese Spanish French Polish & Russian . Ferry crossing can be arranged at low cost , car and bicycle hire , for events , trips and attraction tickets just give us a call ! 😊😊 ... more   less 
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Also Known As:
Marlborough Hotel Shanklin, Isle Of Wight

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