Banners outside this tearoom say they have been voted best teashop on the IOW, so we had very high expectations. The interior is traditional, pretty and chintzy and the welcome very friendly. A cream tea is what we came for and so that is what we ordered. The scones when they arrived were warm, which was lovely until we realised that they had been warmed up in a microwave and were not straight out of the oven which makes a big difference in texture. Scones warmed in a microwave become slightly rubbery and don't have the lovely crisp texture on the outside that you would get from a freshly baked scone. I would rather have had a cold scone than one warmed in a microwave. The other thing we noticed is that the jam is served in little Bonne Maman jars, but these have been refilled with inferior jam that is nothing like authentic Bonne Maman jam. You can tell they are refills because the seals on the lid have been 'popped'. Unfortunately too the portions of both the jam & clotted cream weren't really sufficient for the quantity/size of scones either. So all in all a rather disappointing experience.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
July 7, 2013
I have read your review and am pleased that your were very happy with the service you received. I would just like to respond to a couple of key issues you have raised:
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1. ALL of our scones are put back into our OVENS before being served to our Customers, they do not come out of a microwave..
2. Our Policy is to recycle the thousands of jars we use each season so we do decant our own jam into recycled jars.
It would have been appreciated if you had discussed your concerns during your visit as all of our Customers are asked at least twice if they are happy with everything and you answered 'yes' on both occasions.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.