I am writing this review for my parents who visited in June 2013. On arrival they were given a lovely cream tea. The staff and owners of this hotel were first class and couldn't do enough to help you. There was a heated swimming pool which was very nice. The food was excellent, 4 courses each night, and was able to help yourself to coffee. The only downside of this stay was the room, it was not very big and my parents felt like they needed more room, not enough space to move around, it was also dated and needed some refurbishment. It poured of rain a few nights and the guttering was hanging off right outside the window and the rain was pouring down right next to the window, they also had a bucket downstairs because the roof was leaking. They would have liked some entertainment but there was done, even though they did have a dance floor, but that is personal choice.
would they stay there again, No not because they didn't enjoy the stay, but the rooms were too small.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for your feedback, I am sad to hear that your lovely parents won't be visiting us again but I am pleased they enjoyed their stay. Some of our rooms are a little on the small side but then so are our prices. I have often thought of knocking them together but the downside would be that I would have to put the price up so much to cover the expense that I might loose my many regular guests who now feel so much like family to us.
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Yes, the leak in the roof was a bit of a shock but it was fixed the same day, apparently the evidence pointed to the window cleaner putting his ladder through, if I had known about the guttering outside your parents bedroom window then I would have had that fixed at the same time.
The Hall was built in the 1800's so when we moved in we did redecorate to reflect that age and style, I suppose I'm just an old fashioned girl at heart who prefers Laura Ashely and Stag to IKEA.
Although we do have a stage and a dance floor we only put on entertainment at Christmas and for Weddings. The reason I stopped it was because more people complained about the entertainment than enjoyed it, however, we do have a most excellent solution. The lovely Shanklin Hotel which is just over the road puts on entertainment 5 nights a week and are really pleased to let our guests go and watch it free of charge. So anyone who likes a lively night can just pop across the road and anyone who likes to sit in the peace and gaze out to sea with a drink can stay over here.
Thank you once again for your kind comments and hopefully one day your parents might change their minds and book with us once again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.