I preface this review by saying we were staying in the run up to NYE so staff may have been tired after the Christmas period.
This is a beautiful hotel ideal for a season stay as it has character and old world style with beautiful decorations.
We were upgraded to a suite which we were very happy about.
The breakfast was one of the best I have ever had absoluteness delicious with lots of explanation where the produce came from etc.
On a negative the service was well below standard and no where near 5 star. Reception staff were very dour. I think reception are the directors of first impressions, so a friendly welcome after travel is welcome. In a 5 star it is a must!
However sadly the issues with reception were not only cosmetic. Basic requests were not followed through. For example our safe was locked for the entirety of our stay. Not major stuff but annoying.
The issue with Belfast staff is simply they are extremely friendly which is great however this simply is not the same as good service.
Hopefully this was a seasonal glitch. I would still recommend the hotel for ambience and location.
- Official Description (provided by the hotel):
- Standing high on the wooded slopes of the Holywood hills, overlooking Belfast Lough, is the magnificent Culloden Estate and Spa, one of the most prestigious 5 star hotels in Northern Ireland.Originally built as an official palace for the Bishops of Down, the Culloden stands in 12 acres of beautiful gardens and is 5 miles from Belfast City Centre. The exclusive Spa offers health and leisure facilities, and a full range of ESPA spa therapies. ... more less
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- Also Known As:
- Culloden Estate Hotel Holywood
- Culloden Estate And Spa
- Culloden Hotel
- Culloden Estate Holywood
- Culloden Estate & Spa Holywood, Northern Ireland