I booked a couple of nights away with my girlfriend for our anniversary. We had been looking forward to this and was impressed with the look of the hotel from the website.
We were pleased with the room and the location of the hotel, apart from the limited sea view as it was facing another building instead of the sea.
Unfortunately whilst using the flush on the toilet the button on the toilet sprung off and was flushed. We went to tell Piers the manager but he was occupied with another guest who turned out to be a hotel grader. On our return from a day out we went to our room to drop our things off and then to talk to Piers about the situation, but before we got a chance to he came to our room to question us about it.
My girlfriend explained what happened but he seemed less than believing in her explanation which made things awkward and said it would cost us £15 to replace it. We understood that we should pay for damages and agree with this as we are mature adults but feel aggrieved as ultimately it was a faulty appliance.
The following morning when we were due to depart I was going to bring up the situation, but Piers said that he didn't want to leave on bad terms and offered to pay half of the price (£7.50). We felt like we had to pay this compromised price as it was an uncomfortable situation and wanted to leave.
Aswell as this to make things alot worse as we were ready to leave with our bags, he spoke to us like children getting told off which we found patronising and condescending. He said "don't take this the wrong way but in the interests of hygiene, I always put the toilet seat down before I flush as when the water hits whatever you are flushing, thousands of particles dissipate into the air. As you are aware the toilet faces the sink in which your toothbrushes are kept and do i need to say anymore?".
This is not how people our age should be spoken to especially as we are guests and paid good money to stay there.
Unfortunately, our two days memories of Paignton are of this altercation which spoiled our holiday. We have stayed in other 4 star hotels (Paris and Edinburgh) and have not been treated this way before.
- Official Description (provided by the hotel):
- Boutique 5-Star 8 Bedroom Bed & Breakfast in Paignton South Devon with Feature Rooms for luxury breaks for Couples and Business people. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Priceline, Odigeo and Tingo so you can book your The P&M Paignton Residence reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- The P&M Paignton Residence Devon