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“Horrible Place!” 1 of 5 stars
Review of Sefton Lodge

Sefton Lodge
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Sefton Lodge
3.0 of 5 Bed and Breakfast   |   30 Esplanade Road, Paignton TQ4 6BL, England   |  
Hotel amenities
Ranked #48 of 97 Paignton B&B and Inns
Buckingham
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
69 helpful votes 69 helpful votes
“Horrible Place!”
1 of 5 stars Reviewed October 22, 2013

Horrible place! I'd scarcely have believed such seedy establishments as the Sefton still existed in 2013. After years of constant disappointment with B & B's and Guesthouses in the 70s and early 80s over dreadful standards of cleanliness, hygiene, comfort and high prices, my wife and I turned to the national Lodge chains for our short breaks in England. Slated by some, these have given us overwhelmingly comfortable, clean and very reasonably priced accommodation over the years. However last week we decided that B & B standards must have improved since we last stayed in them and so decided to give the Sefton a chance, for a weekend break, based on its reviews. HUGE MISTAKE!
When we arrived, there was old metal furniture piled in the garden. The proprietor opened the door in frayed jeans and grubby slippers. The hall, stairs and landing were shabby with tired and worn carpets but we hoped that the room would be better - what a disappointment! The room was tiny - much smaller than it seemed in the picture of the room on the Sefton website. The website pictures seemed to have been taken some years ago. The faded and chipped decor also bore no resemblance, having the look of not having been touched for years! The sheets, quilt and cover on the bed were paper-thin, the pillows no better and the valance looked as if it had not been removed and cleaned for weeks. Yes, there was a balcony, but covering the door to it was a net curtain that matched the valance for fustiness.
Throughout the "Lodge" there was a pervasive smell of stale food and general foist. It was not at all like a home from home! It was like going back in time to B & Bs in the 70s!
After the proprietor had left us in the room, my wife and I looked at each other, collected our bags and exited as fast as we could. There was no way that we would or could have stayed even though we had paid in advance. We were forced to pay again to stay elsewhere, where the welcome was far warmer and the standard much higher.
I can't help contrasting our experience with a recent stay we had in a small hotel overlooking Lake Garda - for a family wedding. For only around £5 per night more than the Sefton, we had a much bigger room with a balcony, spotlessly clean with fresh decor, comfortable big bed and friendly well-dressed professional owners which made it an absolute pleasure to stay there. Why an establishment like the Sefton cannot remotely approach these standards is a mystery to me.
We would not have stayed at the Sefton if the price per night had been £5.50 not £55. We feel conned and cheated - I will try to get a full refund. If not, I hope that the proprietor puts my money towards some fresh paint, wallpaper, bedding and carpets. The place certainly needs it.
We are not confrontational people but when we returned home we did phone the proprietor. He refuted every claim, told us that this was all "our opinion" and stated that he decorates every year -even a cursory glance shows that this is clearly untrue - or his decorating leaves very much to be desired!
It will be a long time (if ever) that I trust a B & B or Guest House again in England.

  • Stayed October 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stephen e, Owner at Sefton Lodge, responded to this review, October 27, 2013
After receiving this review I clearly would like to express how disappointing it was to read, as this person never stayed over night at my Bed and Breakfast. It is against the law to leave a review at an establishment if you have not stayed there.
I have been running Bed and Breakfast's in Paignton for 13 years, and have never experienced anything like this before.
It is clear to see from our previous reviews that this is not the feedback that I ever receive and is not a true reflection on my Bed and Breakfast. I would advise anybody reading this review to disregard it and read the other 34 reviews that are genuine.
Should this review not be removed we will be looking into this further. This has been reported to trip advertiser pending an investigation, due to the fact that it is against the law to leave a review if you have not stayed at the establishment.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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50 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Any
English first
kent
1 review
5 of 5 stars Reviewed September 23, 2013

had a long weekend , booked a seaview /balcony room . amazing hosts , wonderful room . friendly , accommodating , Wendy & Steve made our stay turn into the best holiday we've had in years . Will definitely be returning

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
birmingham
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 15, 2013

Just back from a few days break in paignton visiting family, we stay in paignton several times during the year and like to try different guest houses after reading very good reviews on tripadvisor we decided to give sefton lodge a try and can honestly say we were not disappointed.The accommodation is very laid back and comfy and spotlessly clean we had room no.3 which had a balcony overlooking the sea and the comfiest bed we have ever slept in we would def stay here again

Room Tip: We had room 3 which had fab view and balcony
See more room tips
  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed August 24, 2013

Me and my family have had yet another amazing holiday here, with it being 'childrens week' there was plenty for my 2 children to do and different activities for them everyday right on the door step, We will definitely be booking this week again next year. Stephen and Wendy where excellent host and went out of their way with any needs we had.
Thanks again Stephen and Wendy see you all again every soon x

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandbach, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 22, 2013 via mobile

My partner and i stayed here for a wk it was clean and lovely steve and wendy made u feel welcome and were excellent hosts credit to u both.Nothin was two much trouble ablidged in every way the breakfast was wonderful will defo be bookin again thanks steve and wendy will see u next year and thanks for the laughs karen & ray

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sevenoaks, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 11, 2013

Great people, very friendly and extremely accommodating. . Good location for exploring, especially by local boats which are incredibly good value. Excellent breakfast and served amazingly fast. Good clean rooms. All in very good value and would definitely stay there again.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Weston super Mare, United Kingdom
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 10, 2013

The location and view from our room, just beautiful! Very clean room, fresh and welcoming. Delicious breakfast and friendly owners with good knowledge of places to go and visit. Will be booking again in the autumn and next summer!

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sefton Lodge

Address: 30 Esplanade Road, Paignton TQ4 6BL, England
Location: United Kingdom > England > Devon > English Riviera > Paignton
Amenities:
Hotel Style:
Ranked #48 of 97 B&Bs / Inns in Paignton
Price Range (Based on Average Rates): $
Hotel Class:3 star — Sefton Lodge 3*
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Also Known As:
Sefton Lodge Paignton, Devon

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