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“sharings coach holiday” 5 of 5 stars
Review of Bay Esplanade Hotel

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Bay Esplanade Hotel
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Sands Road, Paignton TQ4 6EG, England   |  
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Hotel amenities
Special Offer
BREAKS FROM JUST £139
Ranked #15 of 21 Hotels in Paignton
Grimsby, United Kingdom
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
30 helpful votes 30 helpful votes
“sharings coach holiday”
5 of 5 stars Reviewed February 11, 2013

have just spent five days at Esplanade hotel Paignton. the staff were all friendly and helpful.
our waiter sully was a lovely guy, nothing was to much trouble, we never waited long to be served
he worked very hard. the room was clean beds were comfy, only down side was the bath room, it was very small and needed an update. the entertainment was all good, lee the inhouse entertainer: ( Alias Mr Bean ) was really good. and the rest of the artists very entertaining. dont understand people who complain we found it very good.

Room Tip: sea view rooms i understand had more room.
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  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
esplanade123, General Manager at Bay Esplanade Hotel, responded to this review, February 16, 2013
Thanks you so much for our five star review, it is great to read such a great review and I will, of course, pass on your kjind comments regarding Sully, who is as you said, a lovely guy. I will also pass on your comments about Lee, he always tries to ensure a good night is had by all in the Riviera entertainment room. We hope you may visit us again in the not too distant future.
Thank you.
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296 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (126)
Date | Rating
  • English first
  • Any
English first
Manchester, England, United Kingdom
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
Reviews in 23 cities Reviews in 23 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed February 9, 2013

Just returned from a Shearings coach tour to the Esplanade Hotel. Enjoyed the holiday but there are still a few niggles with this Hotel. The new lift continues to be unpredictable, which is an inconvenience, so we were forever ringing reception to ask them to reset the lift to make it usable again. Apparently the Company that installed the lift said this was just part of the settling in period. This sounds like utter nonsense to me, its just passing the book, what if it had been a 10 storey hotel. The food in the hotel was mixed, some meals were fine some were bland and tasteless, although breakfasts were always good, apart from the toast. Some of the rooms leave a bit to be desired in relation to size of room and showers, although ours was OK. The staff in the hotel were always helpful and I could not fault them, they would go out of their way to please. As far as entertainment in the hotel was concerned it was average, just wish the compere (who was also the act on one of the nights) would not talk to the audience as though they were all a bit old and stupid, he spent time explaining in detail exactly how to play bingo, when the audience probably knew more than him about how to play. Could not praise the manageress of the Hotel enough, she was excellent. They are aware of some of the problems with rooms, and where possible are doing their best to rectify. Overall we enjoyed the holiday and the tours were enjoyable, just a pity about the few niggles I mentioned earlier

Room Tip: Best room as far as I know is 214 which happened to be the one we were in.
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
esplanade123, General Manager at Bay Esplanade Hotel, responded to this review, February 16, 2013
Thank you for your review. I have passed on your comments to the company that installed the lift (who may be adding to this reply). The lift is new, however yes ,we have had a few teething problems, all rectified within minutes on site, no call-outs, thankfully.
I am very pelased to read your comments regarding the staff and of course myself, thank you. I am sorry that not all meals were to your liking, however we will change any orders if you are not happy. With regards to the entertainments host Lee, he has to go through the rules of bingo as it is a gambling regulation. Once again, thanks you for your kind review, we hope you will visit again.
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Coventry, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 4, 2013

We arived with Shearings Coaches on the 28th Jan and from the first minute of arriving we were made most welcome The hotel staff from reception to room ladies were very friendly. The first night we stayed our room on the ground floor was very cold so next morning I went reception and was told there had been a problem with the boiler and was offered to be moved to another room on the1st floor, also was asked if I needed any help with the move. The room we were given was perfect. The food is of a good standard and you have several choices to chose from on the menue. The waiters are very friendly and you do not have to wait to be served. There is entertainment every evening if you wish to go to the concert room, or just sit in one of the comfortable bars and enjoy a relaxed evening talking to the other guests. The hotel is situated across from the harbour and a few minutes walk to the theatre. Also the shops are close by. Would I stay at this hotel again? The answer is yes

Room Tip: Rooms on the 1st floor are preferable to the ones on the ground floor
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
esplanade123, General Manager at Bay Esplanade Hotel, responded to this review, February 16, 2013
Thank you for your lovely review. It is so nice to read such complimentary comments. We always endevour to creat a happy holiday experience here, it looks like we have achieved this and that you would be happy to return. We look forward to your repeat custom and I will pass on your kind comments to Lee, our entertainment host. I will ensure that the staff read your reviews, we all really aprreciateyour comments, especially about the rooms, food, etertainment & staff. Again thank you it is much appreciated that you have taken the time to review.
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featherstone,west yorkshire
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 2, 2013

had a great time in paignton and most of it was down to the esplanade hotel,food was wonderful,staff and service fantastic,entertainment spot onand rooms comfortable.we will definetely be going back and thanks to everyone

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
esplanade123, General Manager at Bay Esplanade Hotel, responded to this review, February 4, 2013
Christmas was a great here & thank you for such a lovely review, especially about the staff, service, food & entertainment. I will pass on your comments to all the staff. We endevour to always create an enjoyable, happy atmosphere whilst ensuring quality standards of service. I am very happy to read that you found our bedrooms comfortable and look forward to seeing you again.
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Norwich, United Kingdom
1 review
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 11, 2013

really friendly hotel nothing is to much trouble fantastic entertaiment every night food is out of this world really tasty and full of flavour and plenty of it lots of choices for all meals. didnt want to come home was made so welcome will deffenantly be going back very soon. shops 5 min walk away and beach and seafront just accross the carpark .

  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
esplanade123, General Manager at Bay Esplanade Hotel, responded to this review, February 4, 2013
Thank you so much for your review. We had a fantastic atmosphere here at christmas, with excellent comments from everyone. It is great to read such a nice review and that you will be returning soon. We are in an excellent location locally and to explore the rest of south devon. Thank you for your lovely comments about the staff and food. Hope to see you again soon.
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Wales
Senior Contributor
30 reviews 30 reviews
28 hotel reviews
Reviews in 27 cities Reviews in 27 cities
33 helpful votes 33 helpful votes
1 of 5 stars Reviewed January 6, 2013

First, let me start with some positives.
Staff were very friendly and helpful and the food was of a reasonable standard. The public rooms are also acceptable.
Unfortunately, the negatives of this hotel far outweigh - namely the rooms. They are shabby and equipment is well below standard. But the absolute worst experience was the bathroom. Firstly, I have an airing cupboard at home which is bigger so there was no room for anything. The standard of cleanliness in this bathroom was grim - mould everywhere, peeling paint. This experience means that I will not return to this hotel and unfortunately cannot recommend it to friends.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
esplanade123, General Manager at Bay Esplanade Hotel, responded to this review, February 4, 2013
Thanks for your review and the comments about the staff and the food. We do have small bathrooms, however we have an ongoing programme of refurbishemnt, with bedrooms being upgraded each year. I am sorry the bathroom was not to your satisfaction.
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Melksham, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 2, 2013

Our friends & us chose this hotel at the last minute & all 4 of us were delighted with our stay.The staff were excellent from arrival to departure,the food was good with variety & quality.the decor was a bit run down but as we left workmen were arriving to up date rooms & other areas of the hotel.After our disappointment last year in Bournmouth this was a very pleasant break

Room Tip: ask for one of the revamped rooms
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  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
esplanade123, General Manager at Bay Esplanade Hotel, responded to this review, February 4, 2013
Thank you so much for your review and that you enjoyed bringing the new year in with us, it was a great new year and everyone semed to enjoy their stay. Thanks for the great comments about the staff and food. We have an on-going programme of refurbishement and each year a number of rooms are fully refurbished. I hope you may holiday with us in the future.
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Additional Information about Bay Esplanade Hotel

Address: Sands Road, Paignton TQ4 6EG, England
Phone Number:
Location: United Kingdom > England > Devon > English Riviera > Paignton
Amenities:
Bar / Lounge Restaurant
Hotel Style:
Ranked #15 of 21 Hotels in Paignton
Price Range (Based on Average Rates): $
Number of rooms: 84
Official Description (provided by the hotel):
The Esplanade hotel is a pleasant hotel ideally situated and set on a level seafront position just a short walk to the sandy beach, picturesque harbour, pier, shops and brand new cinema. Paignton is right in the heart of Torbay and is an ideal resort for all ages as well as a great base from which to explore South Devon and the surrounding area. Within the hotel, the south facing Sun Lounge and Harbour Bar Lounge offer stunning views across ‘the Bay’ and the attractive Riviera Suite provides a warm and friendly atmosphere to enjoy the entertainment. The Esplanade also offers the opportunity to upgrade your standard room to one with a sea view (charges apply) and the stunning view on a sunny day is certainly worth it! ... more   less 
Also Known As:
Esplanade Hotel Paignton
Bay Esplanade Hotel Paignton, Devon

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